SPECIALIZING IN MINERAL SPECIMEN DRUSY/DRUZY CABOCHONS
UrbanArtSupply's Shop Policies
Welcome to Urban Art Supply!
I want you to have best experience here.
I strive to create quality items and give the best descriptions for them.
I enjoy creating jewelry and offering you the coolest exotic and unique stone and supplies as well as the necessities.
I looove to cut druzy and have MANY different types, sooo please don't hesitate to ask me if you don't find what your looking for in color, type, or size.
I will always try to accommodate if I have the material.
I try to list what I have, but I do have material not listed too.
If you would like to be informed when I list new druzy cabochons and regular cabs send me a convo and just say, "INFORM ME" I'd be happy to let you know so you don't miss out on the cool material!
And one more thing… if you're happy leave me a good review about your purchase:-) I would really Love and appreciate it!
I accept all major credit cards and Paypal. I will only accept money orders once we've established a buyer and seller relationship.I don't except checks unless we have done business for some time and have approved it.
If you want a "little" time to pay...just ask me!
Please don't have me reserve something for you and you don't pay for a period of time and then decide to ask. If you can't afford an item please don't ask me to reserve it.
If you need some time and you know exactly when you can pay, I'm happy to help you.
I ship to the address indicated on your Paypal account only, so please ensure Paypal has your correct mailing address.
UNLESS YOU TELL ME YOU WANT A DIFFERENT TYPE OF SHIPPING.....READ BELOW?
Your item will be shipped first class mail in a very protected and secure packaging.
Please note! First class international shipping I cannot track after it leaves the United States. I can give you the information I have, but I cannot tell you where in what part of the world it is with first-class shipping. If you want to upgrade to international priority, I will have to let you know the costs at the time I'm getting ready to print. It's based on weight and value.
Having said that I have had packages take a good bit of time to get to some destinations.
Shipping: In the US $3.50.
International will be $8.75.
I'll insure my items.(in the USA) up to $300 if you want me to insure orders over $300 value there will be a small up charge.
I ship first class US insured Mail)
If you want it sent by different mail, for example priority, UPS, FedEx, there will be an up-charge for the difference.
I will insure first class packages up to my cost of shipping which is $8.75. Any shipping costs over this amount will be an additional cost to you. I will inform you of these overages and make a separate listing for the difference. If you don't want to pay any additional shipping costs and I will send it first class International mail without insurance.
If you want it sent by different International mail carrier, for example: International priority Mail, UPS, FedEx, there will be an up-charge for the difference.
If you don't mention that you want it shipped with a different shipper, I will ship first class as usual.
I AM NOT RESPONSABLE for lost packages by the postal service.
But of course I will help you as much as I can if something were to happen.
I've had very few that have be lost since 2009 when I opened.
I am also not responsible for international customs charges. That is your responsibility. And I always state the truth value of the items that were purchased on any documents.
If you don't understand my policies please contact me through Etsy conversations.
Refunds and Exchanges
I will take returns if you are truly dissatisfied.
On supplies or cut stones I prefer to do an exchange but in most cases I will do a refund for the item price but not the shipping.
But... Please don't hesitate to contact me!
I want your experience with Urban Art Supply to be a pleasant one and I will do what I can to help resolve any problems. So please contact me!
Additional Policies and FAQs
About my packing:
I pack my stones in a very well padded cassette boxes unless they are to large to fit. They are taped down with only a small strip of double stick tape so the will come off easily from the bottom thin foam sheet they are taped to. The thin foam sheet they are taped to "is not tapped to the bottom of the cassette box. Best way to remove them is to remove the bit of bubble wrap off of the stones and take the foam sheet out with the stones attached, lay it down flat and peel stones off carefully.
"Please remove the stones over a soft surface so they do not fall on the floor and break"I am not responsible for stones you break while unpacking.
I take care to pack them so please take care removing them;)
Last Updated February 17, 2015