We value our customers need of personalizing their choice of jewelry. Personalizing jewelry is a very good way of having something with you all the time with the initials/dates or words related to you or your loved ones. We do our best to hand stamping/ hand engraving your alphabets or words or symbols on the jewelry your like. Each jewelry is carefully personalized and cleaned/polished. We would love to see you wear your personalized jewelry forever. This is one reason why we maintain our quality of jewelry to the best.
Due to the unique nature of these jewelry, all personalized jewelry with your choice of engraving/hand-stamping are not returnable. But if you have any questions regarding the quality please feel free to contact.

If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like CHICAGO, IL, 60666, US), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas.

Below are few real examples of Transit times taken for counties in the past:

Brighton East Sussex UK(Great Britain) - 7 Days
Clayfield AUSTRALIA - 17 days
Ontario CANADA - 7 days
Kortrijk BELGIUM - 10 days
Noviglio ITALY - 21 days
Singapore SINGAPORE - 11 days
Madrid SPAIN - 12 days

Yes, we do wholesale too. All jewelry are not available for wholesale but most of the jewelry can be made for wholesale customers. Please send us a message on ETSY regarding wholesale inquiry and answer these few questions:

1. Please tell us about yourself and your business.
2. Where do you intend to sell our jewelry ?
3. Do you currently sell other jewelry ?
4. What jewelry are you interested in ?

We wrap your jewelry on our cute and secure Urban Carats Jewelry branded Gift Box. This will be also ready to be given as a gift to someone. The box will be secured with non-squash-able packing along with Tear-Proof Water-Proof Polyethylene Mailers. We take extra care when shipping our orders.

If you like us to pack your jewelry to your special recipient on a Premium Gift Boxes like (Leather, Velvet or Premium cloth) please tell us in advance and we will arrange those for you.

Please mention on "Notes to Seller" section if you like to include a note for your recipient. Like Birthday wish, Special Occasions note, Love notes, or anything that you want to say. We will be more that happy to include this on your behalf.

All jewelry are vulnerable to the oxygen in the air. All silver/gold jewelry, event the purest form are very likely to oxidize after some time. It is very easy to wipe and clean the oxidization though. Just use a simple jewelry cleaning cloth, the ones without chemicals.
We do our best to put an extra layer of anti-tarnishing when making our jewelry. This prolongs the life of the jewelry. But we highly recommend not to wear your jewelry while taking bath because most of the shampoo has hash chemicals which are not good for the Gold Plating. Soap is not bad for the jewelry at all though. Also try not to wear your jewelry when swimming, gardening, house cleaning, working out, applying sun lotions or spraying perfumes directly on jewelry.