REFUND on SHIPPING:
Unused and unopened items may be returned at the buyer's expense for a refund within seven days of receiving the item, shown by delivery confirmation or tracking. Contact us prior to returning the item. Returns and/or exchanges are not accepted on custom or personalized orders.

-- If a package is refused and returned to us in sellable condition, we will refund your order minus all shipping and any fees incurred for the package to be returned to us.

CANCELLATIONS - RETAIL, CUSTOM & WHOLESALE
- Cancellations must be requested within 12 hours of placing your order.
- Cancellations cannot be made if your order is in production or has shipped.
- Orders requiring a special listing requested by you that contain personalized products are considered custom orders.
- Custom and Personalized orders are non-refundable and non-returnable, unless the error is on our part.
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DAMAGED ORDERS
If your order arrives with damage from delivery, or contains the wrong product, we require photos within 36 hours of receiving your order. Photos must clearly show the damage or wrong product. Without photos we cannot honor wrong product replacements or file damage claims with the post office.

Please contact me for any questions, and if there is a problem with your order upon arrival.

PAYMENTS ACCEPTED -
PayPal, Debit and Credit Cards, Direct Checkout, Cash for local pickup, and Etsy Gift Cards.

We are located in Denver, Colorado, and obligated to collect sales tax on orders shipping to any address within the State of Colorado. This sales tax is for items purchased and does not apply to shipping costs.

Please ensure the accuracy of your ship to address. Unless notified of a different ship to address, I will ship to the address that is entered into the order. We do not refund for an incorrect ship-to address.

CHANGE OF ADDRESS: If you need your items shipped to a different address, please send me a message with the address. I must receive the new address prior to your item shipping. If any additional shipping costs are incurred with the new ship to address, the costs are the responsibility of the buyer.

- All packages are sent with delivery confirmation, and are packaged with the utmost care and insured against loss or damage.
- Orders process once payment has been received.
- All US orders include tracking for your package.
- Although International shipments include tracking, only certain countries are traceable within the US postal system.
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SOAP FAVOR SHIPPING
All soap favors are made to order and scheduled to ship 1 - 2 weeks prior to your actual event date. Due to our order volume and scheduling, if something comes up and you need delivery sooner, it must be requested within one week of ordering. Due to the volume of orders we receive and scheduling, we cannot accommodate a mid-order change to the planned ship date.

DELIVERY / TRANSIT TIME
Please note: Delivery times can take longer, due to unforeseen postal delays.
- First Class (within the USA) on average is 2-4 business days.
- Priority Mail (within the USA) on average is 2-3 business days.
- International (outside the USA) - First Class International on average is 2-8 weeks; this time varies by location and Customs in each country.

Once your order ships you will receive notification with tracking from Etsy. This email includes a link for tracking your package.
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PRODUCTION & LEAD TIME
If you are in a rush for your item please contact me prior to ordering and I will confirm if I can meet your need-by date. Delays in transit are possible and beyond our control. For time sensitive orders, please order and allow for the following times for production and shipping.

- Soap favors and are made per order and are scheduled to be handmade to ship 1 to 2 weeks prior to your event, to preserve the natural scent for your event.
- Skin care normally ships in 1-3 business days.
- Jar candles are made when ordered and ship in 2-3 business days.
- During high volume times the turnaround time may be extended.
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PURCHASING MORE THAN ONE ITEM
Many items can safely ship together in a Flat Rate Priority box, reducing shipping costs. When purchasing two or more items you can contact me prior to submitting your order with your mailing zip code, and I will verify the shipping costs.
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US SHIPPING
Items ship by First Class, Priority mail, and/or FedEx or UPS, and include Delivery Confirmation for online status checking and proof of delivery. You can check tracking via the order, or at www.usps.com by putting your tracking number provided in to the search box.
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INTERNATIONAL SHIPPING
International Shipping is by either First Class International or Priority International, depending on the final shipping weight. Delivery to International addresses can take from 2 to 8 weeks. If your package arrives damaged or has not arrived within this time, please contact me.

INTERNATIONAL VAT, GST & DUTY FEES
Our prices Do Not include VAT, GST, or any tax or fee your country charges for importing products. Located in the US, we do not collect these charges. All international customers are responsible for any import fees and taxes that are levied by their government or postal service.
-- We do not refund shipping on returned or refused orders. If the package is refused, we will refund your order minus all shipping and any fees incurred for the package to be returned to us.
-- For more information on VAT please visit this website: http://www.hmrc.gov.uk/customs/post/buying.htm#

CUSTOMS FORMS
Items purchased are listed on all Custom's forms as required by law, and includes the actual price paid. This information cannot be altered.
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For any questions regarding our policies, please contact me.

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QUESTIONS
Please feel free to contact me for any questions.
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WHEN WILL MY ORDER SHIP
Please view the section above for product processing times.
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DIAGNOSIS AND TREATMENT
The information within our Etsy store, UrbanChaosUSA, is for information and educational purposes only, and is not intended to provide medical advice to individuals. These statements have not been evaluated by the U.S. Food and Drug Administration and our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult with your physician for any medical advice and/or treatment.