Announcement   At Urban Nest Décor, we love to make you smile with our handmade products for your home! Everything is made by us in our Ontario, Canada studio. We have spent hours working on every little detail of our designs from the length of the eyelashes to the tilt of the head and we think our critters will bring whimsy and happiness to any room.

Announcement

Last updated on Jun 5, 2017

At Urban Nest Décor, we love to make you smile with our handmade products for your home! Everything is made by us in our Ontario, Canada studio. We have spent hours working on every little detail of our designs from the length of the eyelashes to the tilt of the head and we think our critters will bring whimsy and happiness to any room.

Urbannestdecor

Contact shop owner

Urbannestdecor

About

Decorative and functional Home Goods

We are a husband and wife duo living in Ontario, Canada. We believe we have the best jobs in the world. We constantly step on each other’s toes (literally) in our tiny studio space, but we love what we do. We have outgrown our little creative space three times over and keep building new “sheds” to the yard. Our neighbors affectionately call us the “shed heads.”

We hope to bring a smile to your face with everything we create. With imagination and whimsy in mind, we craft decorative and functional bespoke wood products for your home. We are hugely inspired by the natural world and keep nature at the heart of our designs.

We are mindful to create our products from quality materials. We source our raw materials from suppliers as close to home as possible. We pay close attention to how the use of our raw materials impacts the environment and seek out suppliers that have a dedicated philosophy to protect our natural world.

Shop policies

Last updated on July 11, 2017
We hope to bring a smile to your face with everything we create. With imagination and whimsy in mind, we craft decorative and functional wood products for your home

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
WE GLADLY ACCEPT RETURNS AND EXCHANGES
Just contact me within: 3 days of delivery
Ship returns back to me within: 7 days of delivery

WE DON'T ACCEPT CANCELLATIONS ON CUSTOM OR PERSONALIZED ORDERS
But please contact me if you have any problems with your order.

THE FOLLOWING ITEMS CAN'T BE RETURNED
Because of the nature of these items, I can't accept returns for:
Custom or personalized orders (including but not limited to color, name, quote)
Items on sale

CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. For exchanges, buyers are also responsible for replacement shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Authorized returns require the item to be mailed in the original condition with all packing materials included. Tracking information must be purchased by you and provided to us when the item is sent. We will refund your money (less original shipping fees) once we receive the return.

INSURANCE
Products will always leave our studio in excellent condition. If you would like protection for loss or damage during shipping, please upgrade to include shipping insurance coverage.
Payment
SECURE OPTIONS
Etsy keeps your payment information secure. Sellers don't receive your credit card information.
Visa
MasterCard
American Express
Discover
PayPal
Apple Pay
SOFORT Bank Transfer
iDEAL
Etsy Gift Card
Shipping
PROCESSING TIME
The time needed to prepare an order for shipping is generally 3 days. Custom orders may take up to 5 days. This is in addition to estimated shipping times.

ESTIMATED SHIPPING TIME (based on Canada Post delivery standards)
Canada: 3 - 5 business days
United States: 5 - 6 business days
Europe: 2 - 4 weeks
Shipping times are estimates and cannot be guaranteed by us. Actual delivery time will depend on the shipper.

CUSTOMS AND DUTIES FEES
Buyers are responsible for any customs and/or duties fees that may apply. Sellers aren't responsible for delays due to customs.

INSURANCE
Products will always leave our studio in excellent condition. If you would like protection for loss or damage during shipping, please upgrade to include shipping insurance coverage.
Additional policies and FAQs
We will only use your shipping and billing address, and contact information:
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)

More information

Last updated on Mar 31, 2016
Frequently asked questions
Custom and personalised orders

Custom orders (including but not limited to items with custom color, wording or names) are not refundable. When ordering CUSTOM ORDERS, please ensure you are providing the correct details including but not limited to spelling, size and color. Please contact us for assistance with designing your custom order before purchasing. Changes cannot be made to custom orders once the order is placed because the item has already gone to production. All Custom orders are FINAL SALE.

Wholesale availability

WHOLESALE WELCOME! Please contact us about our wholesale pricing and policies.