UrbanPuppy's Shop Announcement

Welcome to Urban Puppy! Have a question? You'll find answers to the most FAQs below.

Urban Puppy began in 2009, in a small studio in the Sonoran desert just outside of Tucson, Arizona. Southwestern culture inspires many of my designs. We're a two-person operation; I personally make every Urban Puppy tag by hand, and daughter Liz handles the packing and shipping. We pride ourselves on our attention to detail, and customer service is always our first priority. We want all of our customers to be happy with their Urban Puppy tags and the service they receive.

If you have a question, look below - you might find your answer. If you don't, please don't hesitate to send me a message, and I'll get right back to you.

Q: How long will it take for me to get my tag?
A: Urban Puppy tags are created from scratch, by me, after you order. Each one is cut and/or sawed by hand from metal and filed smooth, then stamped, assembled, soldered together, dipped in an acid bath, cleaned, oxidized, cleaned again, and finally polished and packed - much more time-intensive than simply stamping a name and twisting on a dangle. Most tags ship in two weeks or less, but complicated designs and custom orders can take slightly longer to ship, and large orders that precede yours can also hold things up. I would be happy to let you know current shipping times beforehand; just click on the "Contact Seller" link anywhere in my shop. If you need your tag sooner, please ask! I will do my best to get it to you when you need it.

Q: I like a certain design in your shop, but I'm wondering if you can change it a little?
A: Yes! Since Urban Puppy tags are made after you order, I can change the tag size, the metals used, or the message stamped on it. In most cases, there is no increase in price.

Q: What metals are used to make Urban Puppy tags?
A: I use sterling silver, copper, and brass in all of my designs. These metals can be soldered. I don't use aluminum for this reason. I will use nickel silver upon request to save you money on larger pieces, but you should know that nickel (or German silver as it's sometimes called) is actually an alloy of copper and zinc, and contains no silver.

Q: Are your pet tags guaranteed?
A: Yes! Urban Puppy tags are guaranteed against breakage for one year after the purchase date. If your tag breaks due to a flaw in craftsmanship, I will repair it for you, or if that can't be done I will make you a brand new tag, free of charge.

Q: I have an idea for my pup's tag. Can you make it?
A: Yes! In most cases I can turn your idea into your perfect tag. I've worked with hundreds of folks to turn their ideas into something special for their furkids.

If you have other questions, please click on "CONTACT SELLER" and send me a message. I'll be in touch with you shortly.

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All purchases shipping within the US and Canada include DELIVERY CONFIRMATION AND TRACKING in the shipping fee.

Thank you so much for stopping by Urban Puppy!

All designs, content and images © Urban Puppy Pet Tags 2009 - 2015. Copyright does not transfer with sale.