UrbanRags' Shop Policies
Hi, Etsy shoppers. Here are the shop policies for UrbanRags. I will try to keep them as straight forward, fair and simple as possible. But if you have any questions or comments, feel free to email me at urbanragsshop [!at] gmail.com or convo me here on Etsy.
Here at UrbanRags, transactions can be completed through Paypal. Direct checkout is not yet available.
For all items shipping within the United States (including shoes) and any clothing items (not shoes), UrbanRags ships in Priority Mail Flat Rate Boxes.
Live in Illinois? Message me for a cheaper shipping option on shoes!
For all international orders, UrbanRags ships First Class Mail, which is a cheaper option than Flat Rate Boxes.
US orders take 2 to 4 days to arrive after shipment
International orders could take anywhere from 2 weeks to 8 weeks to arrive, depending on customs. Shipment times cannot be guaranteed. If you need your order faster, you can upgrade your shipping.
Need FASTER shipping? Message me BEFORE checkout.
Refunds and Exchanges
We stand behind our artwork and quality, but we are not responsible for any sizing errors on your part. Because of this, we highly recommend that you try on the shoes (whether they are Vans or Toms) in store before purchasing. Returns on hand painted shoes are not accepted, due to the custom nature of our shoes. Please remember that we are a very small shop, not a nation-wide store.
**It is the buyer's responsibility to know their size when ordering. Because of this, I strongly recommend for shoe orders to try on the shoes in a store near you if you don't know your size in that particular shoe.**
If you have purchased the item, cancellation is offered within 24 hours of payment. Just message me if you would like to cancel. There may be a small fee if I have already ordered the shoes and need to return them and pay for shipping.
Additional Policies and FAQs
CUSTOM ORDERS are currently accepted at UrbanRags. Just email me at urbanragsshop [!at] gmail.com or convo me here on Etsy.
Since I do have a busy schedule, there is a waiting period for all items. It varies, depending on if I need to order the base clothing/shoe online.
Last Updated September 5, 2013