UsetCoutumes

We make quality side furniture and storage accessories

Montreal, Canada | 594 Sales

UsetCoutumes

We make quality side furniture and storage accessories

Montreal, Canada 594 Sales On Etsy since 2014

5 out of 5 stars (119)

All Items

Vincent Cloutier

Contact shop owner

Vincent Cloutier

Announcement    We now have a new website. Check it out! www.usetcoutumes.com

Welcome on our store! We design and craft accessories and functional furniture for small space living. What we do will not accumulate dust on a shelf, we promise! Our Etsy store contains a selection of our products. To see more of what we do, please visit our website: usetcoutumes.com

All of our products are shipped with Canada Post and USPS. We shipped to Canada and United-States. All of our products are shipped and packaged so they cost less to ship and reduce waste of material.

Most of our furniture products need assembly by our customers. We design everything to make this part fun and enjoyable but also really quick. A matter of a few minutes!

Most of our products are shipped within 2-3 business days and furniture is usually shipped in 5-7 business days.

Please note that we do not offer wholesale prices and we do not bargain the prices.

Announcement

Last updated on May 28, 2019

We now have a new website. Check it out! www.usetcoutumes.com

Welcome on our store! We design and craft accessories and functional furniture for small space living. What we do will not accumulate dust on a shelf, we promise! Our Etsy store contains a selection of our products. To see more of what we do, please visit our website: usetcoutumes.com

All of our products are shipped with Canada Post and USPS. We shipped to Canada and United-States. All of our products are shipped and packaged so they cost less to ship and reduce waste of material.

Most of our furniture products need assembly by our customers. We design everything to make this part fun and enjoyable but also really quick. A matter of a few minutes!

Most of our products are shipped within 2-3 business days and furniture is usually shipped in 5-7 business days.

Please note that we do not offer wholesale prices and we do not bargain the prices.

Reviews

Average item review
5 out of 5 stars
(119)
See reviews that mention:
quality 32 shipping 22 customer service 14

Updates

This is the back and mounting system of of our coat racks.

Tagged in this photo

The first prototype (entirely in solid walnut) of our console table with a drawer.
View all 22 updates

About

Creating Us & Coutumes

Us & Coutumes is the result of a year of collaboration and research trying to understand how we could possibly push further home accessories and furniture design. Why furniture? Probably because we live surrounded by it and because the choice of what makes it to our home reflects who we are.

We had had frustrating experiences in the past (Vincent in hi-end furniture retail and design and Jean as an entrepreneur try to get his products on the market while keeping costs low) and we didn't see ourselves selling 4000$ tables only to have our names in magazines. No, not for us. And let's be honnest: there is already so much products on the market that we HAD to have a vision that would bring our products further.

We really found out what we wanted to do towards the end of 2012. Living both in Montreal, we became increasingly aware of a hole in the furniture market: small spaces were really badly covered in terms of design solutions. We knew that, other than Ikea, few solutions exist that are really first and foremost designed with small spaces and therefore small proportions in mind. Yes, you'll find all kind of foldable beds, tables and so on but these products are often cheaply made and look accordingly. On the other hand, everyone, whether you live in a palace or in a two bedroom apartment, get inspired in magazines that promote and sell 10 feet tables. And at the same time, condominiums are put to sale each day with smaller and smaller dimensions.

All of this reflection impact to us in a way where we felt we need to look at the basics: How, where and when do we use our objects? This questionning is still at the base of what we do today: day to day objects that are trully useful in our customer's homes, not museum pieces that you can't touch.

And despite that are name may sound traditional, we like to think that we do quite the opposite. We question values, customs and usages and therefore, we are Us & Coutumes.

Welcome to our store!

Vincent and Jean

Shop members

  • Jean Darveau

    Owner, Conceptor, Production Manager

    Jean Darveau is what you could call a jack of all trades. He is our technical expert and production manager at Us & Coutumes. He's also an important part of products design and development as well as in our constant research for new ideas and fabrication processes.

  • Vincent Cloutier

    Owner, Industrial Designer, Communications

    Curious by nature, Vincent Cloutier is the industrial designer and responsible for communications at Us & Coutumes. His experience in retail et furniture design are a major asset in developping new products and bringing ideas to the market.

Shop policies

Last updated on February 3, 2018
Welcome to our Etsy store. Take the time to look at our products and don't hesitate to contact us for any demand!

Our goal is to give you the best customer service in your quest for better solutions for small space living.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
We take great care when we photograph our products to show them in the best possible conditions, so they appear as close as can be to their real look. That being said, colours are displayed differently depending on computer screens. Therefore it is possible that the real colour be a little different than what you see online.

In the case where you would not be satisfied with your purchase, we will refund you or give you a credit. Our main objective is you satisfaction so we won't make difficulties. To get a refund, to exchange the product or to get a credit, the product purchased must be new and unused (in other words, we need to be able to sell it).

- If you want to get a refund, we can only refund the price of the purchase, not the cost of the shipping to send the item to you.

- If you return an item, the shipping fees to send the item back to us is yours to pay. We'll gladly pay for shipping the repaired/replacement product back to you.

- If you return an item that is lost during shipping, we can not be held responsible. Shipping must always include insurance and a tracking number.

- If you receive an item that is damaged, please take a picture of it in its actual state so we can make a claim to the Post.

- If you order a custom product, it is considered a final sail. No refund or exchange is possible.
Payment
We accept payments by credit cards and Paypal as well as gift cards. No refund can be made for a gift card purchase, only a credit is possible.
Shipping
All of our items are shipped with Canada Post and USPS via standard parcel. All shipments include a tracking number and coverage for 100, 200 or 700$, depending on the product. If you want more coverage, please tell us before purchasing. Additional cost will be billed to you.

We ship everywhere in Canada and United-States for most products BUT we ship certains furniture products everywhere. Depending on the product, allow 2-3 business days (form small products) and 2-3 weeks (for furniture) before your item is shipped. This being said, we always do our best to ship as quickly as possible.

Every shipment outside Canada and the US is shipped via surface parcel, which is the least expensive shipping option we can get, and takes up to 8 weeks to get to you. You can also upgrade to Expresspost for faster shipping. In that case, delays are generally from 6 days to 2 weeks. We absolutely need your phone number to be able to ship your purchase with Expresspost. This is a requirement from the Post.

PLEASE TAKE NOTE THAT INTERNATIONAL SHIPPING MAY BE TAXED AND DUTIES MAY APPLY BY THE CUSTOMER'S COUNTRY. WE CAN NOT PREDICT WHAT THESE FEES WILL AMOUNT TO AND CAN NOT PAY FOR THEM. IT FALLS UNDER THE CUSTOMER`S RESPONSIBILITY TO PAY FOR THESE.

Every international shipment is identified with the real nature of the item shipped. This allows you to be refund by the post if your item is lost. Identifying a shipment as a gift is illegal.
Additional policies and FAQs
WOOD

Most of our products are made of wood. Please take in account that wood is organic and that we take great care in selecting parts and planks free from defaults apart when we sell special editions where it is clearly state that the object is rustic and have knots and defaults in it. Rustic or limited editions are always final sales.

Wood swells and contracts with humidity and temperature. Our products are designed in order to allow this movement in the material, without compromising aesthetics of functionality. It is therefore normal that your products changes a little bit following seasons.

CARE / MAINTENANCE

Our products are always finished with care with either a water base varnish or hard oil. In both cases, no re-oiling or re-varnishing is necessary.

In cas an accident happens (wine on your B3 bench for instance), the best thing to do is to swipe it quickly. If a stain is still visible, try removing it with a bit of dishwashing soap.
If you have doubts about what to do, contact us. We'll be happy to help.