VaLauRaNantes
Announcement
!!! STOP RUDENESS!!!
After 2 years at the calmest, orders are on the rise again, and I thank you for that. But so are rudeness. Between the "simple" forgetting to open a conversation with a HELLO, those who impose their urgent deadline on me without payment of the corresponding option and without any mark of politeness or those who revive me on the various media not even leaving me the right to disconnect in the evening and sunday ... These quotient rudenesses are not normal, I am losing patience! Therefore, I would no longer respond to all of these requests. I would cancel the affected orders (as a reminder, Etsy will refund within 30 days)
Thank you all for referring to the product descriptions, the processes are normally very explicit, in case of doubt, you can send me a message, and wait a reasonable hour to have an answer.
(and a big thank you the vast majority of customers are fortunately adorable)
###Saison 2022 ###
Remember that each item is made by hand, to order. Stocks are therefore very limited and their creation takes time: Anticipate your orders as much as possible, the future availability of your item can not be guaranteed and the creation times depend on the number of orders in progress, so they vary without notice (3 days today can increase to 3 weeks quickly)
Orders may be blocked to meet the deadlines of paid orders
The deadlines announced at the time of settlement will be respected
Urgent orders will only be processed with payment of the urgent option
### health crisis ###
- for all orders: the deadlines for creation will be respected, but the delivery depends on the carrier. NO DELIVERY TIME CAN BE GUARANTEED PRECISELY
- disruptions are to be expected as a result of difficulties in the supply of raw materials. Current breaks or to be expected: baby plaid, 58mm mirrors, 75mm mirrors
- The health crisis being a reality for several months, I no longer provide free alterations in case of postponement of your events. It is still preferable not to indicate a date in order to avoid any disappointment. If necessary, alterations remain possible on some items but will be charged.
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At VaLauRa you will find handmade products for births and weddings.
These creations are unique or made in very small quantities. You can also request the design of products to order, which correspond to you.
Enjoy your visit, and see you soon!
International shipments are currently limited to certain products and destinations. If necessary, you can contact me directly.
Items
All Items
Reviews
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Loriana on Mar 24, 2023
5 out of 5 starsI ordered a mirror for my #teambride bridesmaid and I love it!!! The saleswoman is attentive and responds quickly to the request. THANKS !
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About VaLauRaNantes
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
Gift wrapping and packages
Orders are all packed with careYou can choose the gift package option for 1€. Your overall order will be packed in tissue paper, and a ribbonThe packages are rather intended for orders directly to their recipient, if you want to receive your package already packed to offer it after remember that you will not be able to see the product before offering it and that the package will have made the road before ;)This option does not allow you to individually pack different items of the same order.
Custom and custom orders
Most valaura products are customizableWhen a customization is planned, you can indicate it at the time of your order in the tab "leave a message to valaura" from your mobile, or in the tab provided from a computer.For any modification not provided for in the product sheet please make your request BEFORE placing an order.A model can be proposed BEFORE placing an order.After the order, I do not make a "voucher" or photo montages of potential achievements, hence the importance of asking before so that the finished product best meets your expectationsFor clothing products, please check the measurement table provided (no size exchange)
Can you choose your delivery service?
Orders are shipped by default via the post company (letter followed) with the exception of packages (thickness greater than 3cm) which are delivered by Mondial Relay (or colissimo with supplement)To choose your Mondial Relay pick-up point, you can of course tell me which is your preferred pick-up point.On request and at your expense, I can send them to you via Mondial Relay, parcel relay, chronotoshop, UPS or Chronopost. Do not hesitate to contact me for a quote
My mug arrived broken, what should I do?
This remains rare, but unfortunately breakage remains possible.I pay an insurance with the carrier to ensure his vigilance and be compensated in case of concern.Open your package before signing the delivery note to ensure the integrity of your order. In case of breakage, report theirs the delivery note, and refuse the package. Contact me immediately. I would send you at most a replacement product via MONDIAL RELAY, whatever the delivery method chosen at the time of the order. If you sign without checking, we can no longer exercise the guarantee and the responsibility of the package is transferred to you, so please do not neglect this control step.
What are the deadlines?
The deadlines are indicated on each product sheet. To have a more accurate estimate of the shipment, or an urgent order do not hesitate to contact me.For badges and bags, "urgent creation" options are available when the activity of the shop allows itFor obvious reasons of organization and correction, urgent creation requests made after paying for an order are no longer taken into account (as a reminder, the shop does not accept cancellations)It then usually takes 48 hours at the post office to deliver your package, 2 to 7 days for Mondial Relay. We have no control over delivery times and cannot be held responsible for delays applicable to the delivery company.
Can we pick up the products live?
You can pick up your orders by appointment at the CUGAND workshop (85). Please arrange your appointment before placing an order.
Is it possible to renew my order in a few weeks?
Many of you want to split your orders to smooth out your expenses related to your event. Be careful though, the products being handmade, they may have more obvious differences if you ask me to make them with several weeks apart. This is even more striking on natural cotton bags, the color of which is not quite the same from one batch to another. In addition, some products may not be renewed. It is therefore preferable to group the orders of the same products (an order of mugs, then an order of bags, rather than making an order of the bag and the mug of your 1st witness, then the 2nd, Finally, do not hesitate to contact me in order to organize your purchases as well as possible.
Do you ship internationally?
Yes, most destinations are possible directly via your shopping cart. If your Country is not available, do not hesitate to contact me.Edit GERMANY: as legislation has become more complicated for small craftsmen, shipments to this country are currently suspended