VaeNox

Handmade jewelry

424 Sales

VaeNox

Handmade jewelry

424 Sales On Etsy since 2011

5 out of 5 stars
(132)
Shop owner

Kim

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Kim

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Kim

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Shop members
  • Kim

    Owner, Maker, Designer

Shop policies

Last updated on March 24, 2016
Welcome to my etsy shop !
Here you will find handmade jewelry, mostly chainmaille jewelry.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
I accept Paypal/credit card payment, because it is a very simple way to pay and receive payments.
You do not need a PayPal account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
You can also pay using Direct Checkout. (credit card)
Shipping
I ship from Switzerland, and parcels are shipped using Swiss Post priority mail.

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SHIPPING

All items are shipped out within 1-3 working days (working days = Monday - Friday) after reception of the payment. I always mark as shipped the items that I just brought to the post office. So you'll be informed by email, and also here on Etsy.

Each object will be carefully protected in a bubble wrap, and shipped by unregistered priority mail.

If you want your order to be shipped by REGISTERED MAIL (signature required upon reception), the shipping fees will be a little more expensive , please contact me BEFORE purchasing anything, an I will create a custom listing for you with edited shipping fees! Since with registered mail a signature is required, you can also indicate the address where you want your parcel to be shipped (for example at your workplace if you aren't at home during postal delivery hours).

SHIPPING FEES
The shipping fees depend on the weight and the size of the object. You can see them in each listing.
If you buy several objects, the shipping prices are combined for each additional item added to the cart.

I will send your purchase to your ETSY SHIPPING ADDRESS (not the Paypal one) - so make sure that it is correct! If you want me to ship your order to a specific address, please indicate it in the "note to seller" field, or send me a message.

Shipping time can be quite long according to the country you live in. It is normal. Please be patient :)
Normally, international orders take between 1 week and a half/two weeks to be delivered. Sometimes, it can be longer - in a few (but rare) cases, parcels can stay stuck at customs, which can delay the process.

Please note: International buyers are responsible for any possible additional taxes associated with purchases.
Refunds and Exchanges
I guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for a refund within 14 days of receiving the order.
Please note that the following conditions apply:
• You are responsible for paying to return the item(s), unless if the item you have received is broken, or damaged.
• Shipping charges are not refunded when you return an item.
• The item should be sent in good condition, well protected, and if possible in its original packaging.
• Certain objects are non-exchangeable, such as personalized or One of a kind items.
• The refund will be processed only once I've received the item back.

In the case where the item arrived broken, you can:
• Send it back to me so I can fix it for you (shipping at my own charge).
• Ask for a replacement (shipping at my own charge)
• Ask for a refund (shipping price not included in the refund).

If your item arrived damaged, please provide pictures showing the damage/flaws.

Before buying something, please look carefully at the pictures (I always try to put a lot of macros and close-ups), so you don't miss a detail, and you'll avoid to be unsatisfied with your purchase later. If you need more pictures for a specific item, just ask!
Additional policies and FAQs
********* FEEDBACK *********

Don't forget to leave me a feedback when you receive your item(s), so I can know if the package arrived safely, because it is important for me to know if you are happy with your purchase :)
Please contact me before leaving negative feedback if you want to. (For example, if something arrived broken). You'll get a quick answer.

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********* EXTRA INFORMATIONS ABOUT AN OBJECT *********

If you need extra informations about a specific item or if you want to know more about it, don't hesitate to send me a message.

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********* CUSTOM MODIFIED ITEMS *********

One of my goals is that customers are 100% satisfied with what they buy!
If you want, for example, a longer or a shorter chain for a necklace, just contact me, I'll modify the object for you.

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********* STORAGE *********

My whole jewelry collection is carefully stored in a smoke-free and dust-free place.
Each piece comes in a nice handmade packaging!