ValentichBags' Shop Policies
Valentich Bags is a small operation and most of our bags are made to order, one at a time, in Denver, Colorado. Please check our shop announcement for current wait times.
If you don't see what you're looking for feel free to get in touch about a custom order!
We accept payment via Paypal or Etsy Direct Checkout. If payment is not received in full within 48 hours, your order will be cancelled.
All Domestic orders are shipped via USPS Priority Mail with Delivery Confirmation. You will receive a shipping notice with tracking information once your order has shipped. Shipping typically takes 2-3 days. International orders are shipped using USPS First Class International Mail. This does not include a tracking option. If you would like to upgrade your International order to USPS Priority with Delivery Confirmation, please contact us and we will send you a shipping invoice.
Refunds and Exchanges
RETURNS & EXCHANGES
We accept returns within 7 days of delivery. Item(s) must be in brand new, unused condition. Once we receive your return we will process your refund. We do not refund shipping charges or credit card fees. We reserve the right to refuse any refund or exchange. If you would like to exchange your item for a different size, color, or model, please contact us. In the case of returns on custom orders, there will be a $50 restocking fee. Monogrammed/personalized items are non-returnable. If returning an item, please notify us in advance so we can expect your package. All returns must be fully insured. Refunds will not be given on items damaged or lost in shipping.
We take great pride in our craftsmanship. If an item is received defective or damaged we will be happy to replace or repair your item free of charge.
Additional Policies and FAQs
The dimensions of each bag are listed as (height x width x depth). Still not sure? Please message us and we can help guide you toward the right pack.
When ordering a made to order or custom bag, please include your height and weight in the note to seller section to ensure a perfect fit. Thank you!
Last Updated January 20, 2015