VampieOodles

We accept credit cards and Etsy gift cards. We reserve the right to cancel orders when payment is not received within 7 days. We must be notified of your request to cancel your order within 24 hrs of the time it was placed, or before it is shipped. Customers may cancel their orders because of the unavailability of a back-ordered item or discontinuance of item. Buyers must notify us before returning or refusing items. Returns are subject to 20% restocking fees.

I have listed flat rate shipping amounts including insurance. I will combine shipping with orders. The US shipping cost is sometimes flat rate priority & sometimes from AZ to Maine, so if you live closer, the shipping costs may be less. I am happy to pack items in flat rate priority boxes if size permits. Orders are shipped within 3 business days unless they are a custom item that must be produced or if shipping via UPS or Fedex Ground as we must travel a significant distance to use these shippers. We can ship via USPS on monday through friday. We require insurance for ALL items. We are not responsible for any loss or damage to items while in transit. We are not responsible for theft or loss of items once delivered, please request a signature release if you believe there is potential for theft or loss at your delivery address. We are happy to ship overseas & use USPS insured first class or priority international. We will ship to the UK, most EU countries, Japan, Australia & New Zealand. Due to package requirements, we have suspended sales to Germany for the time being. I have shipped to a few other countries, so if you do not live in any of the aforementioned ones, please contact me. Please be aware that you may be subject to import taxes and duties once the merchandise reaches your country. These additional costs must be borne by you. We have no control over these charges and they vary extensively and change constantly. Due to these facts, we cannot estimate these for you. You should contact your local customs office for further information. Further, you are considered the importer of these goods and are subject to the local laws and regulations. Many countries place restrictions on certain imports while others are banned altogether. Again, please check with you local customs office to determine if the items are subject to any of these before purchasing any item. Any packages that are confiscated or refused by customs are non-refundable just like a refused or non-deliverable package. We are sorry for any inconvenience this may cause, but these issues are well beyond anything we can control. Please be aware that we must list the value of an order on the customs form and what its contents are. We cannot declare an incorrect value on your shipment, and all packages must be declared as merchandise, no exceptions. Because international shipments are usually more expensive, we have specific returns guidelines for all international orders.

Damaged / Lost packages - All packages are the responsibility of the shipping carrier once they leave our store. Any claims must be made through that carrier for damage that occurred during shipping or a lost package. Please make sure to have the tracking or insurance number available in order to process a claim with them.

NO refund will be issued for a package marked as undeliverable or refused at delivery.

Custom orders require a non-refundable deposit. We currently have a fairly heavy workload and unable to take on most custom orders at this time, sorry for any inconvenience!