VenusCreations' Shop Policies
Hi, welcome to my Etsy shop where you'll find lot's of colourful quirky things. I spend time and love on every piece I make in the hope you will love my creations as much as I love making them.
If you don't see exactly what you want, please get in touch. I am always open to new ideas and colour combinations and relish the chance to design something new.
International buyers, payment by Direct checkout or Paypal.
UK buyers, payment by Direct checkout or Paypal.
The full quoted price is payable upon ordering custom pieces.
Most orders are sent out within 3 business days, due to the nature of some custom requests this is not always possible but I will keep you informed on progress.
I like to recycle packaging as it keeps costs down and helps our environment.
Uk, I post 2nd class unless you request 1st.
International buyers, I use Standard Airmail small packets or for an additional cost and a quicker service Airsure. I can only supply a shipping code with Airsure.
Wings are wrapped in bubble wrap and tissue and shipped in boxes, larger ones in custom made boxes for protection.
Cushion covers are posted in strong light poly bags.
Hair clips are packaged in bubble wrap and posted in a padded envelope.
Please note, buyers are responsible for any fees and customs charges that may be incurred. It is very rare but can happen.
Refunds and Exchanges
I make all my pieces with care and attention to detail so I hope you will be happy with your purchase.
Contact me within 7 days of receipt of item, if your item is damaged in transit or you are not completely satisfied. Return to me for a replacement or refund, postage must be paid by you. Refunds issued will be minus the original shipping costs. Please contact me first to resolve any issues.
Wings and custom orders can not be refunded unless there is fault.
Additional Policies and FAQs
For larger orders please message me before ordering.
843 princess Road
venuscreations [!at] yahoo.co.uk
Last Updated July 10, 2015