VerdigrisDye's Shop Policies
VerdigrisDye supports the art of handmade items. All decals are made by me; I design, construct, package and hand deliver all orders to the local US post office.
Please note that my products are made in a smoke free home, with one little kitten. I stive hard to keep his fur out of our packaging; if for some reason we failed please know it will NOT effect the quality of your product. Feel free to contact me with any questions or concerns you may have.
All products will be shipped once payment has been recieved. Currently only Paypal payments are accepted.
Vinyl decals are shipped in card board "envelopes", rolled loosely and gently in a box, or rolled loosely and gently in a tube depending on the size of the decal ordered. All items currently shipped USPS first class or priority depending on the weight of the decal ordered. If a faster shipping time is desired please convo me and I will adjust the shipping cost. Please allow 2 to 3 weeks for arrival of your order to the U.S. and 4 to 6 weeks outside the U.S. based on your country's customs department. Our delivery time is dependent on our Etsy workload and the workload of the Postal Service, please keep in mind Holiday rushes etc., if you need your order by a certain date please include the date in the message to seller box, or send me a convo, so that I can better serve you.
All decals are shipped with out insurance, and with a delivery confirmation to the US only, if you would like to change this please let me know. If you have a question not answered here please feel free to convo me and I will get back to you as soon as possible.
PDF Printables will be shipped with in 24 hours, please plan accordingly. If you need it sooner please contact me through convo or e-mail (email@example.com) to see if I can get your desired printable to you in your time frame before placing an order.
Refunds and Exchanges
Please contact me if there is an issue with your order, refunds and exchanges/replacements are done on a case by case basis. Generally speaking though if there is an issue with the transit or performance of your order you will be refunded or replaced. I do not refund or replace products for other reasons such as ordering the wrong size so please read listing descriptions careful and don't hesitate to ask me for clarification if you are unsure of what a product is. Thanks!
Additional Policies and FAQs
Vinyl decals are shipped to you with transfer tape already in place for ease of placement.
They also have a thin vinyl border that is not needed, but can be used; it is used for shipping purposes to keep the transfer tape in place and can be discarded before application.
Many of my decals come in sets that may require you to cut/separate one image from another. This is to allow customers greater artistic freedom in the placement of their decals. It is not necessary to cut out each image exactly, just make it a separate image. A perfect example is the Notes decal set; this set requires you cut around each music note so that you can place it on the music staff where you wish.
Written instructions will be included with all decals.
Last Updated April 22, 2012