VesperClothier's Shop Policies
Welcome to Vesper Clothier, England!
Any time that I don't don't spend with my husband and 2 little boys, is spent designing and making collections for my shop. I have such a love and passion for children's clothes and thoroughly enjoy drawing inspiration from many different areas and bringing it all together to create truly special and carefully tailored garments, which embody simplicity and elegance. My biggest source of inspiration being French designer children's attire. I am in love with slouchy fit, delicate florals, fresh muted shades and earthy tones. Crochet and lace also often find themselves featuring in my designs some way or another.
Paypal is the easiest way to pay and also the most safe and secure and therefore my preference. Payment must be completed on paypal.com before your purchase can be shipped.
Please make sure that the shipping address listed in your Etsy account matches the shipping address in your PayPal profile.
I can accept bank transfers however this must be requested before or right after your purchase and the funds must be cleared before I can ship your item/s.
Even if I have discussed an order with a customer in private messages and I know what you are wanting me to make, in order to start sewing, I need to receive payment from you before I can get going. As I'm sure you understand, I cannot spend time and materials on an order which is not confirmed/paid for.
I will ship your item as soon as possible. If you are purchasing a one-off I aim to ship on the same working day (please consider time differences as I am based in the UK). If your purchase is made to order I will inform you of the expected timescales after your purchase (I aim to complete most items within a week).
If you are in the US or Canada, Royal Mail Parcelforce will be used. Their guidance is that shipments take a minimum of five days. The same service will be used for other international destinations although times vary.
My postage prices are for 1st class Royal Mail delivery. This is not tracked or insured. Once the package leaves my hands at the postoffice I am not liable for a lost package. I take pictures of my finished products and packages once written up and keep all receipts as proof of shipment.
If you would like your package to be sent Airsure this will incur an small additional cost pay (usually $8 but it depends on the item.) This means your package is recorded until it leaves the British isles, insured and fast tracked to aim to deliver within 5 working days to most destinations. If you would like Airsure, please let me know and I can set it up.
Refunds and Exchanges
All items in my shop have a 100% satisfaction guarantee. If they arrived damaged in any way or the wrong size, I will refund you the full cost (however, not including postage.) Otherwise there are no refunds, as my pictures clearly show an accurate portrayal of the garments.
Care instructions are supplied with each garment. Please follow these as refunds can not be given if guidelines are not followed correctly.
Additional Policies and FAQs
Please note that exact colours may be slightly different to how they appear on your computer screen.
Since I make all of these items by hand, should your garment be made to order there may be slight variations from the pictures on this site.
Last Updated November 7, 2012