ViaFrancesca

Handcrafted Accessories and Unique Gifts!

Lake Mary, Florida · 3350 Sales

ViaFrancesca

Handcrafted Accessories and Unique Gifts!

Lake Mary, Florida 3350 Sales On Etsy since 2011

5 out of 5 stars
(596)

Shop owner

Francesca

Contact

Announcement   Please Read Prior to Purchasing:

Follow us on Instagram for exclusive updates and offers @via_francesca! ***We often post photos of our custom orders on social media and listings. If you wish for us not to post a photo of your item or want us to wait until after a specific date, please say so in an order note upon purchasing. If no order note is left, we will assume it is okay to post photos<3

NOW OFFERING BULK DISCOUNTS: If you are interested in purchasing items in bulk for a special occasion, please contact us PRIOR to purchasing to find out if your purchase qualifies for a bulk discount!

Please check our policies page for any clarifications on payments, returns, etc. Or contact us via Etsy or email.

Hand Stamped Flatware ::
For all silver plated hand stamped flatware, we use a process that tarnishes the letters in the metal, so no ink is actually used to darken the words. For our gold plated pieces; however, we do use a non-toxic ink to darken the letters. If you prefer to have any of our items done without darkening the letters, please let us know!

Announcement

Last updated on Jan 13, 2017

Please Read Prior to Purchasing:

Follow us on Instagram for exclusive updates and offers @via_francesca! ***We often post photos of our custom orders on social media and listings. If you wish for us not to post a photo of your item or want us to wait until after a specific date, please say so in an order note upon purchasing. If no order note is left, we will assume it is okay to post photos<3

NOW OFFERING BULK DISCOUNTS: If you are interested in purchasing items in bulk for a special occasion, please contact us PRIOR to purchasing to find out if your purchase qualifies for a bulk discount!

Please check our policies page for any clarifications on payments, returns, etc. Or contact us via Etsy or email.

Hand Stamped Flatware ::
For all silver plated hand stamped flatware, we use a process that tarnishes the letters in the metal, so no ink is actually used to darken the words. For our gold plated pieces; however, we do use a non-toxic ink to darken the letters. If you prefer to have any of our items done without darkening the letters, please let us know!

Francesca

Contact shop owner

Francesca

Updates

LABOR DAY SALE yellow_heart Now until the end of Monday 9/5/16, ALL items online are 15% off. Score some handcrafted loves for as low as $4.25!

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About

Via Francesca's Story

OUR SERVICE:
Via Francesca provides custom handmade jewelry, barware, and gifts to consumers of various needs. We customers the option to purchase already complete and ready to ship items, or the freedom to customize any of the accessories based on color, wording, material, pricing, and other factors that will ensure their purchase is truly one-of-a-kind. We also strive to purchase the majority of our supplies from smaller companies, supporting small business owners who have the same level of pride in their products as we do, thus ensuring the highest quality possible.


WHY ARE WE DIFFERENT FROM OTHERS?
Our competitors focus on providing trendy pieces, but do not focus as much on the quality. Via Francesca strives to provide pieces of the same trend and creativity while placing importance on the quality of every piece with our brand name. By creating everything by hand, we control every aspect of the manufacturing of each piece, ensuring top-notch quality control and making sure no piece is exactly the same.
Via Francesca also focuses on keeping the company fair and honest. Our pricing strategy ensures that we are charging reasonable and fair prices while still providing the quality of higher priced companies. We also focus on keeping the company honest when advertising and interacting with consumers. The company strives to act in a way that it can be proud of, which keeps our employees positive and honest, adding quality and ease to every customer’s experience.

THE TEAM
Via Francesca is founded by Francesca Fidanzi. Francesca has over 7 years experience in creating jewelry and other accessories has her B.S.B.A from the University of Central Florida. She also has over 5 years of customer service experience, which provides her with customer interaction and management skills. By combining these skills with her experience in accessory creation, she will successfully run the company and hire employees that exemplify these skills and uphold the company’s concept.

Shop members

  • Francesca

    Owner, Maker, Designer, Shipping

    Every item in my shop is handcrafted by myself, with love<3. I also run our store located in Orlando, Florida (at Artegon Marketplace) and have a booth in a local Vintage/Handmade Co-op store located in Altamonte Springs, Florida (Adjectives Market.)

Shop policies

Last updated on August 7, 2015
Welcome to Via Francesca, a place where you can purchase one-of-a-kind pieces handmade with love. Each piece available in the shop is handmade by Francesca, the owner of the shop. We offer a selection of styles and prices, making it simple to find the perfect match for you or a loved one.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
We accept PayPal and all major credit cards. You may cancel the purchase before it is shipped with no penalty. If you wish to cancel a purchase once it has already been shipped, you will be refunded for the purchase (if it is refundable. Please check our return policy) however, will still be held responsible for shipping costs.
Shipping
**Please keep in mind that made to order items take longer to produce. If you need an item by a specific time, please contact us about expediting your purchase BEFORE making the purchase**

Ready to ship items will be shipped within 1-3 business days after payment is cleared. Each purchase is shipped via standard USPS mail with tracking, unless requested otherwise. If you need an order expedited, please contact us before purchasing so the price can be adjusted accordingly. Production time for custom orders is listed in each listing.

**Please verify your address that shows up on the order form. We cannot be responsible for incorrect addresses**

Please keep in mind that items are shipped with tracking information included. This ensures that we can confirm that your item has been delivered. If your item states it has been delivered but you have not received it, please discuss it with your local postal service - as we cannot be responsible for any items that state they have been delivered.
Refunds and Exchanges
All refund requests must be made within 1 week of receiving your item (the store will go by the delivery date stated on each order's tracking information.) if a refund is not requested within this time frame we cannot issue one.

Please understand that once a package's tracking information states that the order was delivered; we cannot refund your item. Please confirm that you provided the correct address at checkout and discuss all shipping discrepancies with your local postal office.

Customized items are final sale unless there is an issue at the fault of the shop. if you are unsure if your purchase counts as a "customized item" please contact us and we can discuss it.

For sanitary reasons belly rings and nose studs/rings cannot be returned. Because of this - we cannot issue refunds for these purchases unless there is an issue at the fault of the shop. Please make sure you are purchasing the correct material - diameter - style and gauge in order to ensure you are getting exactly what you had in mind.

Please remember that most metals naturally tarnish with time. Although we do everything possible to prevent tarnishing for as long as possible - it can still happen depending on the elements. Please limit contact with liquids and handle each piece with care. Refunds cannot issue refunds for tarnishing.
Additional policies and FAQs
For all Custom Orders Please read:
Sometimes the shop will have clarification questions about your order. Please check your Etsy account and email frequently to ensure you receive all emails discussing your order. If we are unable to complete your request without changing certain aspects of the design, we cannot finish and ship the order until we receive an "okay" from the customer. If a response is not received within 30 days of your purchase, your order will be cancelled and you will receive a full refund.


*INFORMATION ON ALL STAMPED PIECES: Any hand-stamped piece made from any metal other than stainless steel is coated in a fine layer of Renaissance wax. This helps slow down the tarnishing process that naturally occurs with the metal's exposure to the elements. Please notice that although each piece is waxed, some tarnishing may occur. If you wish, a polishing cloth can be used on this metal to help relieve the piece of some slight color change; however, please keep in mind that by polishing the piece you are also removing the wax from it.* Do not use cleaning solution on the pieces.


We can fill any custom order. If you have a certain piece in mind, just email us and we will create the item as best we can by your description. Once the product is finished, you will receive photos for you approval. If you approve, we will ship the product asap. If you wish to make more changes, we will continue to work on the piece and send more pictures for approval. Prices will depend on the price of materials and amount of labor required.

*For a small extra charge your piece will be insured for damages and resizing. With the purchase of the insurance, we guarantee any possible repairs and resizes. To have a purchase repaired, we require a picture and written description of the damages. Once the shop owner decides that it is repairable and receives the product, it will be fixed for free and shipped back to the buyer. Any resizing that may be required will also be done at no extra charge, once the shop owner receives the product.*
-Coverage pricing is based on the price of the product. If interested in covering your ViaFrancesca original, please contact the shop before making the purchase to discuss pricing.