Victoria Allison Jewelry- Bridal & Personalized Jewelry
VictoriaCampAllison's Shop Policies
Welcome to the online store for Victoria Allison Jewelry! (Formerly Victoria Camp Designs.) I create beautiful handmade artisan jewelry, for everyday and bridal/special occasion! I have been creating since I was a little girl, and love making one of a kind pieces. My favorite materials to design with are vintage brooches and glass beads, maps and atlases, vintage lockets, freshwater pearls, and polymer clay. All of my clay items are formed by hand without the use of molds, and everything I make is created in a smoke-free (pet friendly) environment. I strive to use vintage components whenever possible.
Your purchase will be sent in a gift box for you or your recipient to enjoy, and shipped in a padded bubble mailer. Please keep reading for additional shipping information.
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I currently am accepting credit card payments through Etsy, Etsy Gift Cards, and credit card & e-check payments through PayPal. You do not need a PayPal account to make a payment with this service, however you will need a credit or debit card, or a bank account. Please visit http://www.paypal.com for more information regarding this service!
Custom/Personalized/Made-to-Order items: Production time is 2 weeks before mailing.
Ready-to-Ship items: 2-3 business days before mailing.
Please double-check your shipping address before completing your order. Packages that are returned back to me and marked "Undeliverable as addressed" are subject to additional postage fees (required to re-ship the package to a new address.) The post office does not refund postage paid for incorrect mailing addresses.
I ship through USPS, with the following options:
-First Class Mail/Default Option (average 5-7 business days in transit within the US, around 2 weeks internationally but up to 6 weeks if there are customs processing delays; transit time not guaranteed)
-Priority Mail - US Only (average 3-5 business days in transit; transit time not guaranteed, insured up to $50.)
-Express Mail - US Only (1-3 business days in transit; usually 1 business day to most locations, 2 days to more remote/rural addresses; money back guarantee from USPS to refund postage on late delivery, insured up to $100.)
Business Days do not include weekends or holidays.
Lost mail claims for First Class Mail insured packages can be made after 45 days, per policy of the insurance company.
International Buyers Please Note:
Import duties and taxes are not included in the item price or shipping charges and are determined by your individual country. These charges are the buyer’s responsibility, and are normally collected by the delivering freight (shipping) company or when you pick the item up – please do not confuse them for additional shipping charges. I do not mark merchandise values below value or mark items as gifts - US and International government regulations prohibit such behavior.
*Italy customers: Please be aware of your country's restrictions. Many types of jewelry are prohibited, unless sent as an insured Priority Mail International parcel. Please convo me prior to purchase so that I may adjust the shipping charges of the item if necessary. *
Refunds and Exchanges
--If your item is damaged during transit, please contact me ASAP so we may work on a replacement!
--Due to their personalized nature, items that are custom made are not eligible for return.
***Return schedule for all other items, unworn and unused in their original condition:***
Returns postmarked 1-14 days after the package's original delivery date: eligible for refund (minus original shipping fees.)
Returns postmarked 15-30 days after the package's original delivery date: eligible for store credit (minus original shipping fees.)
Returns 30+ days after the package's original delivery date are not accepted.
Return shipping fees are the responsibility of the buyer, unless an error has been made on my part. I strongly encourage tracking and insurance. Refunds or store credit are issued once the item has been received back in its original condition.
Every item on here has been handmade by me, with a lot of time and effort spent on each piece. I list all of my items described as accurately as possible, free of defect (unless specifically noted otherwise in the description such as a re-purposed vintage piece,) in addition to posting one or more photo(s) of the item you are purchasing. If you have any questions about a particular item, please convo me before purchase! Some items may be fragile, which will be noted in the item description. I take pride in my work, and will properly package the item securely for shipping.
Customer service is very important to me. I want you to be satisfied with your purchase! If there is a problem with your purchase, please convo me before leaving feedback so that I may resolve the situation with you.
If your item receives minor damage due to normal wear and tear, please contact me to arrange its repair and/or cleaning. An hourly repair rate may apply if the defect is not immediate nor due to workmanship or a part malfunction. If your item becomes damaged in an accident, please convo me to discuss repairing options!
Additional Policies and FAQs
Need an item held? Reserved items are held for 24 hours. If no deposit is made, the listing will be returned to regular in-stock availability at that time.
Jewelry care and storage: To prolong the life of your jewelry, a good rule of thumb is "last on, first off." This means that your jewelry should be the last thing you put on after you get dressed and ready for the day, and the first thing you remove before you undress at the end of the day. This is to help prevent your jewelry from catching on the fabric of your clothing and to protect it from absorbing chemicals as you get ready for your day. Perfume, hair spray, etc, should all be applied before you put on your jewelry. Freshwater pearls are porous and thus are particularly susceptible to damage from such chemicals.
Sterling silver will naturally tarnish (oxidize) over time, when exposed to the air. If your sterling silver jewelry contains gemstones or freshwater pearls, it is advised to use a silver polishing clothing to clean it. Jewelry that is composed entirely of sterling silver can be cleaned with silver polishing paste. You may also take your jewelry to your local jeweler for cleaning.
Polymer clay pieces can be cleaned by mixing a little bit of clear hand or dish soap onto a damp cloth. Gently rub the soiled area in a circular motion, wipe off the residue, and pat dry.
Please take care to keep your jewelry dry. Do not swim, bathe, etc while wearing your jewelry, and avoid direct contact with perfumes/chemicals (especially the map and constellation pieces.)
Last Updated January 16, 2016