VillaSorgenfrei

Original selfdesigned jewelry handmade in Berlin

Berlin, Germany · 43073 Sales

VillaSorgenfrei

Original selfdesigned jewelry handmade in Berlin

Berlin, Germany 43073 Sales On Etsy since 2011

5 out of 5 stars
(8253)

Announcement   Welcome to my shop! My self-designed jewelry is handmade by me and my team in Berlin. I particularly enjoy working with natural materials, such as dried flowers, blooms, seeds and grasses. For manual labor like this, both in making and shipping the many orders we receive daily, it takes many hands: Because of the ever-growing worldwide demand, by now I have assembled a team of seven girls and two guys! Thank you for visiting my shop, Claudia and Ana, Carla, Grace, Jenny, Mareike, Nina, Marta, Serkan and Dirk
Should you ever face a problem with any of my products, services or deliveries, please do let me know, we always find a solution! That you are happy with your purchase is my first priority! Questions, ideas, comments, whatsoever: Your feedback is highly appreciated.
All the very best to you from Berlin, Claudia and the Villa Sorgenfrei Team

Announcement
Last updated on Apr 18, 2016

Welcome to my shop! My self-designed jewelry is handmade by me and my team in Berlin. I particularly enjoy working with natural materials, such as dried flowers, blooms, seeds and grasses. For manual labor like this, both in making and shipping the many orders we receive daily, it takes many hands: Because of the ever-growing worldwide demand, by now I have assembled a team of seven girls and two guys! Thank you for visiting my shop, Claudia and Ana, Carla, Grace, Jenny, Mareike, Nina, Marta, Serkan and Dirk
Should you ever face a problem with any of my products, services or deliveries, please do let me know, we always find a solution! That you are happy with your purchase is my first priority! Questions, ideas, comments, whatsoever: Your feedback is highly appreciated.
All the very best to you from Berlin, Claudia and the Villa Sorgenfrei Team

Claudia Poepsel

Contact shop owner

Claudia Poepsel

Delicate REAL FLOWERS bracelet
US$22.90
24 of 242 items · View all items

About

The Villa Sorgenfrei Story

It used to be just a leisurely evening pastime, to dry collected flowers or grasses, combine them with enamel, medaillons or glass orbs, and create jewelry for me and my friends. And in my former job I was travelling a lot and never could resist buying vintage jewelry elements all over the world ...
On a whim, one day I posted some of my creations online, and the result was overwhelming: Just a few months later, I quit my regular job. Our flat turned into one big workshop and soon my husband had to support me in gift wrapping, writing adresses, packing and shipping.
The year after, I started a real workshop with a little showroom shop close to our flat, and over time assembled a great team to help me with making things, communication, emails, wrapping, packing, writing personal gift cards and so on. So I can focus on what I love: design and produce jewelry for YOU. :-)!

Tweet
Shop members
  • Claudia

    Owner, Maker, Designer

  • Jenny

    Assistant

    Jenny coordinates the workshop and our shipping for me.

  • Mareike

    Customer Service

    Mareike takes care of messages, email, phone calls, and all other communication for me.

  • Dirk

    Administration

    Dirk, my dear husband, backs me up on everything involving paper, figures, etc. -- and i am very grateful for that! ;-) :-).

  • Ray

    Boss

Shop policies

Last updated on September 30, 2015
Hi everyone,
I really want 100% happy customers, so if you are not completely satisfied with your order, for any reason at all, please instead of giving a negative feedback, kindly drop me a line and give me the chance to make up! We always find a solution to settle any dissatisfaction! :-)!
For more information, e.g. on payments, refunds, shipping, please read our policies below ...
Otherwise, contact me!
All the very best to you from Berlin
Claudia

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We will of course take back all items you are not 100% fully satisfied with!
If your are not completely happy with your order, just contact me. Whatever the reason for your dissatisfaction may be, we will always find a solution. 'VILLA SORGENFREI' means 'house of no worries', so you can really shop here without worries :-)!
For more information, e.g. on refunds, shipping, please read our policies below ...
Otherwise, contact me!
All the very best to you from Berlin
Claudia
Shipping
We ship worldwide via German Mail (Deutsche Post), a very reliable, highly reputed carrier. Express shipment is unfortunately prohibitively costly, so we do not offer it, sorry! Shipments usually take around 12 days to U.S. destinations, 5 -10 days within Europe, and around 2 weeks for any other international address.
Unfortunately, every once in a while, arbitrary customs inspections will delay the arrival of an order (and, incidentally, the progress of tracking). Also, very regrettably, rarely loss or theft does happen on the way ... So, if your order is taking much longer than usual, please contact us! In case of non-arrival, we will of course sort things out for you (i.e., re-send the order, or refund it, if total loss can be established).
If for any reason you are not 100% happy with anything, contact me! Whatever the reason for your dissatisfaction, we will always find a solution. 'VILLA SORGENFREI' means 'house of no worries', so you can really shop here without any worries :-)!
For more information, e.g. on refunds, please read our policies below ...
All the very best to you from Berlin
Claudia
Refunds and Exchanges
We will of course take back all items you are not 100% fully satisfied with!
To be refunded, please return your order to us. Address: CLAUDIA POEPSEL, LINIENSTRASSE 71, D-10119 BERLIN, GERMANY. Please do not use 'Villa Sorgenfrei' in the address, as experience has unfortunately shown that this invites theft. For the same reason, please do also not write 'Jewelry' or any such description on the parcel, but simply 'RETURN OF SAMPLE MERCHANDISE, VALUE: 1$'. Thank you!
Ideally, if you send us any type of dated proof of USPS shipment, like a photo or scan attachment per Email, we can refund you right away. Otherwise, we will refund you promptly after receipt of your return shipment. Please do not use UPS, FedEx or any such service, as this will be too costly. We do not require any tracking, just simple proof that USPS shipment to us was effected by you.
Remember: 'VILLA SORGENFREI' means 'house of no worries'. So you can really shop with us without any worries. :-)!
Any questions, anything at all, please contact me.
All the very best to you from Berlin
Claudia
Additional policies and FAQs
To be refunded, please return your order to us. Address: CLAUDIA POEPSEL, LINIENSTRASSE 71, D-10119 BERLIN, GERMANY. Please do not use 'Villa Sorgenfrei' in the address, as experience has unfortunately shown that this invites theft. For the same reason, please do also not write 'Jewelry' or any such description on the parcel, but simply 'RETURN OF SAMPLE MERCHANDISE, VALUE: 1$'. Thank you!
Ideally, if you send us any type of dated proof of USPS shipment, like a photo or scan attachment per Email, we can refund you right away. Otherwise, we will refund you promptly after receipt of your return shipment. Please do not use UPS, FedEx or any such service, as this will be too costly. We do not require any tracking, just simple proof that USPS shipment to us was effected by you.
Any questions at all, anything, I invite you contact me!
All the very best to you from Berlin
Claudia