VintageDecoUK

Payment by paypal is our recommended method, however we will accept bank transfers and cash if being picked up in person.

We aim to post within 3 - 5 working days of payment being made. All parcels will be carefully packed. Local pick up can also be considered.

Covid 19 global restrictions are causing considerable postage delays and as such please be patient with your delivery. Keep an eye on tracking provided. As always contact us if you have any questions / issues.

Postage is quoted as at courier prices at time of listing. These may change and we reserve the right to charge more should these changes occur. We will give the customer the right to cancel their order should this happen.

We use a parcel comparison site to source the most competitive quotes. They source special offers working in partnership with domestic carriers in Australia, America and other International countries, this brings postage costs down to very competitive levels. Out postage quotes are based on this special service for these countries. Should these offers end then we would have to resort to more expensive carriers for such deliveries.

Couriers do not insure for damage to glass so we cover the costs ourselves, hence the secure packing service we offer plus we also track all parcels sent to ensure this gives confidence to ourselves and our customers regarding items in transit.

If items have not arrived please contact us within one month of the order being shipped. Posting abroad can take anything up to 4 weeks for delivery so please check the tracking information provided in the first instance. If items have been recorded as delivered and you still have not received them please contact us within one month of the delivery date on the tracking and we will open a case with the courier. After one month no case can be opened.

The emphasis is on the customer to ensure they track their parcel. We offer a tracked service on all our items and as such if there are issue please contact us as quickly as possible so we can work together to resolve.

Items that have not arrived / been received one month after items have been tracked as delivered are not our responsibility to refund. We will of course do everything we can to help trace your parcel and may refund part or fully for the item but postage costs will not be refunded. Remember you must be responsible for tracking your parcel and ensure any issue is raised with us as soon as possible.

As per our postage guarantee we only charge what it costs us to pack and post an item. Any postage overcharge is refunded. We aim to post 2nd class UK/ Hermes or Royal Mail international 2nd for smaller items and courier tracked for larger items. Large items are always well padded to ensure safe arrival. If you require any special postal arrangements please contact us before purchasing as it may affect the quoted postage cost.

GDPR Summary for VintageDecoUK as at May 2018

VintageDecoUK is a UK based business. We trade globally via the Etsy sales platform and via Facebook and confirm with their rules and controls relating to all elements of financial and data protection.
VintageDecoUK is not the payment processor, this is done solely by Etsy’s integrated payment platform. We do not have access to your financial information.
For any payments directly via Paypal the information is held securely via this platform.
We do no use this information for marketing purposes and do not share this information for third parties marking activity.
Following our transaction should you wish me to delete any information you have sent to me (inc Telephone, Postal or email address) please contact me either via the Etsy shop or our dedicated Facebook page www.facebook.com/vintagedecouk

Etsy Specific Information

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jason Riches, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jasonriches1975 [!at] hotmail.co.uk Alternately, you may mail me at:

Jason Riches, VintageDecoUK, 19 Queen Street, East Ardsley, Wakefield WF3 2BE

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.