Vintage Suits by Mary
VintageSuitsbyMary's Shop Policies
FREQUENTLY ASKED QUESTIONS
1.WHAT IF I CAN'T WAIT 30 DAYS?
I can do rush orders, but there is a $40 charge on top of everything else. If you are willing to pay that, then indicate that you want to pay for a rush when you purchase the item and you will receive an invoice for the $40. You must pay it immediately or your order will NOT be rushed. It will STILL take at least a week to get your item as they are ALL made to order. **IF YOU NEED YOUR ORDER BY A CERTAIN DATE, YOU MUST CONTACT ME FIRST!**
2. HOW LONG WILL IT TAKE IF I LIVE OUTSIDE THE UNITED STATES?
We have no control over customs and the mail system in other countries. It takes as long as your country's mail system takes. Also DO NOT ask me to break the law by stating that your item is a gift or is only worth $25. I do not want to lose my business license.
3. CAN I ORDER A CUSTOM SIZE OR FABRIC?
NO. I am NOT doing any custom orders at this time.
4. CAN YOU SEW EXTRA PADDING INTO THE BRA CUPS?
NO. I don't sew extra padding into the cups, but some of my models wear removable padding in their tops and don't have any problems.
5. CAN YOU MAKE A PLAYSUIT IN A SWIMWEAR FABRIIC?
NO. Making a playsuit in swimwear fabric would require a COMPLETELY different pattern, requiring multiple fittings and revisions, so I no longer will do that.
6. CAN I RETURN MY ORDER IF I ORDERED THE WRONG SIZE?
NO. Swimsuits are not returnable due to hygienic reasons. That's why I have size charts on every page. If you are not SURE of your measurements, have someone else measure you! Also, a bra size in not a bust measurement. *Bra cups sizes vary greatly between manufacturers, and Victoria's Secret in particular is VERY INACCURATE.
7. CAN I SWIM IN THE PLAYSUITS?
The playsuits are made of cotton fabric and are NOT colorfast in chlorinated or salt water. Also, the trims are not colorfast and may bleed.
8. CAN I SWIM IN THE SWIMSUITS?
9. WHAT IS THE RISE IN THE SWIMSUITS?
The rise in the swimsuits ranges from approximately 12" to 13 1/2" depending on the size. The rise in the playsuit bottoms is similar.
All payment must be in advance by paypal or credit card. If you would like to pay via money order, you must ask first.
All items are made to order. Please allow at least 30 days before asking where your order is.
Please note that international buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
Swimsuits are NOT returnable. PLEASE look at the size chart that is posted on every page before ordering! If you must exchange for a different size Items must have no signs of wear, this includes perfume scents and deodorant stains or any other soils in the materials. Items must still have tags attached with sanitary liner in place and original wrapping. Buyer is responsible for any return shipping fees. Please email us with your purchase # and date ordered. Any items returned with no note will be refused and sent back to buyer. Please include original invoice with a note on your exchange. Please note we can not guarantee which items will be in stock at the time of your exchange. Once item is approved for exchange buyer will be invoiced for return shipping fees along with adjustments in item price. We will not ship exchanges until shipping is paid.
Also, if you are a custom size and order a standard size item, it is NOT returnable.
CUSTOM ORDERS ARE NOT RETURNABLE UNDER ANY CIRCUMSTANCES..
Last Updated May 24, 2015