Announcement FREE UK SHIPPING on all of our wall sticker and decals. International shipping is available also! Happy shopping
FREE UK SHIPPING on all of our wall sticker and decals. International shipping is available also! Happy shopping
Justis Ruger on May 2, 2016
weetraveller on Apr 26, 2016
Item never arrived, was never given a refund and only received one email in a month from the company who didn't seem to acknowledge that this was not good customer service. I opened a case with Etsy. a few days later, after further emails from my, I was given a refund. Then, a week later the product arrived (5 weeks after ordering it) - and it was incomplete (without the pins). I will not order from this company again.
Vivi on Apr 22, 2016
Great condition and came really quickly. Only downside is how difficult it is to apply and that their installation team is too expensive to be worth hiring.
How it all started
Hi, We are Vinyl Impression and we are hear to make war on bland wall spaces, the world over. We are a small independent start-up based in East Grinstead, Just south of London in the United Kingdom. We have been running since early 2012 and here is how it all began...
The story begins with one guy called Ed and his wife Abi moving into their first home and finding that they have very little freedom to decorate their rented space. Frustrated by this, Ed harnessed his creative prowess to design a graphic that he could produce through a friend’s sign company. Not thinking the idea would take off, he posted some pictures on Facebook (other social networks are available) and the response was overwhelming. This unexpected feedback clearly highlighted that people were actively seeking out wall art and decals that are design focused, imaginative and unique…Vinyl Impression was born!
We’ve since moved from a garage to a commercial unit but all the way remaining resolute in providing only the best in design and service. As the floor space has increased so has the team and we are more driven then ever to source new designs and designers to guarantee the end result is perfect.
Hi, I'm Ed, I am married to the beautiful Abi and Vinyl Impression is my business that I started in Early 2012.
We are always creating new Stickers and adding new ideas to our collection of wall decals, but if there is something you would like us to create just for you, just email us and ask, we usually charge just 15 ponds for design charges plus the price of a similar size sticker on our site, so don't feel daunted about paying the earth for a little personalised sticker.
if you have any questions or feedback, please email us and we will be happy to her from you and also take any suggestions on board.
Thanks and have a nice day!
Ed and the Vinyl Impression Team
Accepted payment methods
PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. We remember everything for you, safeguarding your bank, credit or debit card details.
Its free to set up an account, or you can checkout as a guest and just enter your card details as you would in any other website. They Even have an iPhone App for you to use, which is great.
We give you all the details you need to Transfer money into our account and we are usually able to confirm payment in 2 business working days, and then start your order.
If you have lost our banking details here they are:
Name: Edward Currer
Bank Name: Natwest
Account Number: 72889772
Sorting Code: 601948
IBAN NUMBER( For International Payments)
please email us when you have sent payment so we know to look out for it, and please use your order number as a reference!
Ed and the Vinyl Impression Team
For International deliveries, we use Royal Mail, and their service usually takes 7 - 14 business working days, we can only send packages of a total length of 600mm / 2ft abroad so if you are ordering an item that is larger than 600mm for example a Large World Map it will be cut down into two halves so that you can place them together really easily. Postage costs for packages larger than 600mm costs 30 pounds more than standard postage. If you would like your map to come in one piece, please contact us by email and we will add on the extra postage with your order.
If you have not received your items 14 days after your delivery notification, please email us and let us know, and we will do our best to chase these deliveries up. Packages have been known to take up to 21 days, so please be patient.
Refunds and Exchanges
I. RETURNS PERIOD
Vinyl Impression offers a 30 day returns policy that commences on the date an order is placed. If you wish to make a return after the 30 days we will not be able to offer a refund, however exchanges and credit notes are available at the discretion of the Vinyl Impression team.
To be eligible you must provide us with a full reason for the return and the item itself must be unused and in the same condition in which you received it. The product must also be in its original packaging.
III. COOLING OFF PERIOD
You have the right to cancel your order without reason at any time within the ‘cooling off period’ of seven working days from the date the order is placed, see paragraph IV for exceptions.
IV. CUSTOM / CUSTOMISED PRODUCTS
Vinyl Impression does not accept returns on any customised products even within the cooling off period if works have already begun. For the purpose of this policy, customised products are defined as any bespoke piece or website good that is altered or amended by our design team. Please note that selecting a colour from our chart on stock products purchased through the website is not deemed to be a customisation. Works is defined as any actions taken by the Vinyl Impression team or associate contractors to begin tasks that are directly linked to the process of producing an order. Gift vouchers are also non-refundable.
Once a return has been inspected, we will send an email to notify that the goods have been received along with approval or rejection of your refund request. If approved, your refund will be returned via the original method of payment, except in circumstances that do not permit this. In these instances a bank transfer will be made into an account of your choosing. Once a refund has been arranged you should wait a few days for this to clear and if you have any queries it is the customers responsibility to check all appropriate accounts before making contact with Vinyl Impression.
Part refunds will be given in the following instances:
+ Any items not returned in its original condition or packaging.
+ Any items that are missing parts for reasons not due to Vinyl Impression’s error.
+ Items returned outside of the 30 day policy window.
+ Items that have undergone artwork but have not been produced may be refunded minus the total value of the artwork.
Partial refunds are given on a case by case basis and are at the discretion of the Vinyl Impression team.
VI. SALE ITEMS
Sale items are refundable only at the price you paid and cannot be claimed against its full price. Sale item returns are subject to the same eligibility criteria described above. Customers are not entitled to receive the monetary difference in price of a purchase made closely before or after a sale. The price of a product is determined by the moment of purchase and not its proximity to a sale.
VII. DUTY OF CARE
When in the possession of the goods intended to be returned you hold a duty of care to protect against loss and damage until the product has been handed over to a postal courier. Any damage caused whilst in your care whether deliberate or accidental will be charged by deduction from your refund, if applicable. Charges are limited only to the total order value on the invoice.
VIII. SHIPPING COSTS
Shipping costs are only refundable in instances where the product is faulty or damaged as a result of delivery; refunds can only be given with proof of postal costs. If a refund is requested for any other reasons it is the responsibility of the customer to pay for the cost of the return without exception.
Additional policies and FAQs
The placing of an order constitutes acceptance of these terms and conditions of business. These terms and conditions are not open to alteration and shall be seen as incorporated in all orders for the supply of products, services and materials by Vinyl Impression Ltd.
Custom/ customised products/ orders is defined as:
Any bespoke piece or stock website good that is altered or amended by our design team or associated designers in anyway to meet a specification outside of the stock product’s original parameters. This does not include colour selection from our pre-set chart on standard products, nor the input of text ie a name for products that require such information as standard.
Standard/ stock products/ order is defined as:
Any product available to purchase through our website that do not require artwork, alterations or design by our team or associated designers.
Unless otherwise stated a quotation is open for acceptance for a period not exceeding 30 days from the date of supply.
Vinyl Impression reserves the right to alter prices without notice and all prices quoted are strictly estimations and may be subject to subsequent alterations if circumstances deem it to be reasonable. This decision rests with Vinyl Impression. Quantity discounts will be considered on request, but are not guaranteed.
IV. MINIMUM ORDER
Due to high cost of processing and transportation a minimum order charge of £100 will apply on all custom products, unless otherwise stated.
All prices quoted are subject to VAT at the subsisting rate. All products displayed on the website include VAT as standard.
VI. CONFIRMATION OF ORDER
An order or an acceptance of a quotation must be accompanied by sufficient information to enable Vinyl Impression to proceed with the order. Any modifications must be agreed in writing and reference must be made to any special quotation, which has been given. All telephone and verbal orders must be confirmed in writing immediately. All communications relating to orders should specify the number and date of the original order together with a description of the goods. Vinyl Impression will accept no responsibility for losses arising from non-observance of these requirements.
VII. RESERVE OF TITLE
Vinyl Impression retains the title to the goods until all amounts due from the client are paid. In the event of a client being unable to pay his debts, the company may enter the client’s premises and recover the goods, which are its property by virtue of this clause.
VIII. TURN AROUND
Vinyl Impression aims to complete all projects in 7 working days (Monday to Friday inclusive), unless otherwise stated by a member of our team. The 7 working day period for custom orders begins only when the client has approved final artwork and until such time the order and its turnaround time will be unspecified. Delivery time is in addition to the average production turnaround and this must be considered before placing an order.
Vinyl Impression will use its best endeavours to ensure that orders are completed within the time stated above, but will not accept any liability for damages in the event of failing to do so. Should delay be experienced in the completion of an order the buyer does not have the right to cancel the order either entirely or in part if any works have begun.
X. APPLICATION SURFACE: STRUCTURAL
While Vinyl Impression Ltd will advise on the most suitable products for each application surface, it remains the customer’s sole responsibility to check the application surface and ensure its structural suitability before placing an order. Any damage caused to an application surface (e.g. glass partitions, windows, walls (all construction types) etc.) remain the sole responsibility of the customer even if damage is caused after interaction with any product or service supplied by Vinyl Impression Ltd.
XI. APPLICATION SURFACE: SITE PREPARATION
Surfaces that require preparation include textured walls, fragile structures or surfaces that have broken down over time including but not limited to poor paint works and finishes. All painted surfaces must be left undisturbed to fully cure for a minimum of 4-6 weeks unless otherwise stated, as different material will vary.
XII. APPLICATION SURFACE: UNUSABLE SURFACES
An unusable surface is defined as those which are heavily textured, fragile or show signs of excessive expansion and/or shrinkage, or those which alter due to extreme temperature changes from the physical environment including air-conditioning and heating systems. This list is not exhaustive. If you wish to place a graphic near a heat or cooling source you must inform Vinyl Impression at the first point of contact before quotation.
XIII. REMOVABLE MATERIAL
Whilst we use industry recognised removable material, Vinyl Impression do not accept liability for damage caused to the application surface. For more information contact our sales team at hello [!at] vinylimpression.co.uk
XIV. FLOOR GRAPHICS
Whilst we use industry recognised floor graphic materials that are specifically designed for purpose, Vinyl impression accepts no liability for trips, slips and falls that occur as a result of their use. It is the consumer’s sole responsibility to account for all graphics, specifically floor stickers, in health and safety risk assessments. Customers are also responsible for monitoring the health of the graphics after they have been applied taking all steps to ensure safety remains paramount.
XV. INSTALLATION: OUR TEAM
The price of installation is calculated based on an approximate duration of a job and can increase onsite if a customer makes any alterations to the agreed visuals. Any alterations that increase the installation length will be charged at £40.00 an hour ex VAT per installer.
Installation generally will not be confirmed until artwork has been agreed. However, installation can be ‘pencilled in’ on agreement that artwork will be submitted 7 full working days before the proposed date. Vinyl Impression reserves the right to cancel if the artwork is not submitted by the requested date, irrespective of monies paid.
The customer remains solely responsible for the preparation of the application surface and its easy accessibility before the installation crews arrive on site. If the standards are not met the installation team have the right to leave site immediately and the customer will be charged in full for that installation. Any subsequent bookings will be chargeable in addition to any fees already paid to date. The decision on whether a surface is suitable for installation rest solely with our lead installers. However, if the customer insists on installation they can sign ‘the waiver’ that states they loose all rights to claim against any and all damage, peeling and bubbling or visible defects to the graphic caused by the surface. This list is not exhaustive; please ask for the waiver for more information.
XVI. INSTALLATION: SELF INSTALLATION / THIRD PARTY
Vinyl Impression accepts no liability for damage caused by installation by self-installation or by any third party not authorised by Vinyl Impression including but not limited to painters and decorators, other graphic installers and self-application. Self-application is defined as installation by anyone associated with the end user and/or purchase agent who is not a professional authorised by Vinyl Impression Ltd. Third party installation should not be booked before the products supplied by Vinyl Impression are delivered and checked thoroughly by the purchaser. Vinyl Impression is not labile to pay any fees associated with a third party installer if the graphics are delivered later than estimated or in some way faulty.
Vector artwork must be submitted in an original file, which must be saved as an .ai, .eps or .pdf file. All files need to be submitted ready to print unless an artwork service is included in the order or other wise stated. Any amendments needed beyond that which is normally expected will be chargeable at £50 per hour per artworker.
All images for wall murals must be submitted as high-resolution jpeg or tiff files (at least 150dpi at 100% or 300dpi at 50%). Whilst Vinyl Impression will endeavour to advise on the most suitable images for purpose, however all images will lose a degree of quality when scaled up to the size of a wall. Vinyl Impression will print a sample for all custom wall murals as standard to check the quality. In instances where quality falls below the expected standard at a viewing distance of a meter, Vinyl Impression will send the customer the printed sample to decide if they wish to proceed with the selected image.
If deadlines of artwork submission are communicated, the purchaser and all agents associated with them must adhere to the timeline. If this timeline is negatively altered due to missing submissions, Vinyl Impression holds the right to change the delivery date or delay or cancel installation, irrespective of the graphics purpose including if they are needed for specific date or event.
By placing the order the client declares they hold the right and correct licences to reproduce all text, images, artwork and digital files supplied. The client assumes absolute liability for any resulting violation of copyright in any action brought by a third party.
Vinyl Impression offers a 30-day returns policy that commences on the date an order is placed for products in their original condition and packaging. Refunds are not accepted on custom products, but are available on all stock items.
Vinyl Impression doesn’t take responsibility for damage to either the product itself or the application surface during installation or removal. Nor is liability acknowledged for damaged occurred in storage after the product has been delivered. Click here to see our full returns and refund policy.
XX. ‘COOLING OFF PERIOD’ AND CANCELLATION RIGHTS
You have the right to cancel your order without reason at any time within the ‘cooling off period’ of seven working days from the date the order is placed, however this does not include customised products if works have already begun. Customised products are defined above. Works is defined as any actions taken by the Vinyl Impression team or associated designers to begin tasks that are directly linked to the process of producing an order. Gift vouchers are also non-refundable. Click here to see our full returns and refund policy.
Vinyl Impression advises the client to insure the materials for their full value against all risks, loss or damage at all times including but not limited to fire, water and smoke damage or other accidental damage or acts of God.
XXII. GOVERNING LAW
These terms and conditions are governed in accordance with English and Welsh law. Consequently the courts of England and Wales have exclusive jurisdiction of any claim that arise in connection with this incorporated agreement, including but not limited to non-contractual disputes or claims.