VivaLeChat's Shop Policies
I love making catnip mice and cats love my product! I've been making and perfecting catnip mice for friends and family, and initially started selling them to raise money for heart surgery for my kitty Viva le Chat. Sadly, she passed away of heart failure on June 23, 2008. In her memory, I donate a portion of the profit from each order to In Memory of Magic (imom.org).
I accept paypal and credit cards through direct checkout. If you would prefer to pay another way, please message me to discuss.
I will ship your mice after payment has cleared.
My mice ship in a plastic baggy within a plastic envelope. I will ship within 3 business days of receiving payment (most likely the next day). The vast majority of the time, delivery confirmation is included in the shipping price.
Refunds and Exchanges
I love my customers and want you to be happy! Because of the nature of my product, I cannot accept returns after the mice have been removed from the plastic baggy (for sanitation reasons). If you are not satisfied with the mice before giving the mouse to your kitty, please let me know, return the mouse, and I will refund the purchase price. This return/complaint must be within one week of delivery confirmation indicating delivery.
Your mouse is designed with damage in mind! With use, your mouse will probably take on a fuzzy appearance, flatten out (as your cat consumes the catnip), and will turn green. My sister's cat loves her mice and has had a few for more than five years. Though they are fuzzy, flat, and green, the yarn has stayed intact and her kitty still loves them! For that reason, post office losses or damage will be replaced or refunded, but cat damage will not.
Additional Policies and FAQs
Please send me a conversation if you would like a particular color that you do not see listed--or if you would like more than one of the mice you do see. (I generally only make one at a time of the same color but am happy to make additional mice as long as I still have that kind of yarn available). Custom orders can usually be completed within a week.
My mice come from a smoke-free home but I do have two cats (I'd hope my customers are cat-friendly, but if you are concerned, ZZ and Yeti are a breed that sheds minimally, so fur should not be a problem). Listed mice are kept in a sealed plastic tub and ZZ and Yeti have mice of their own, so your mice will not come pre-played with. ;)
Anything else? Ask me!
Last Updated January 1, 2015