Vixnstix's Shop Policies
Hello there and thanks for stopping by to look at my items!
I make unique hand-knitted and hand-crocheted fashion accessories made with care and attention to detail. Whilst I may make multiple items from the same pattern, the combinations of yarn and beading ensure each piece is 'one-of-a-kind'.
My items are 100% brand new and never been worn by anyone (apart from for the photos!). They are made in a smoke-free but cat-friendly home.
I gladly accept PayPal and personal cheques. I ask that payments are made within 7 days of purchase. Items will be shipped upon payment being processed.
Uk orders will be shipped standard first class and international orders will be shipped standard airmail.
I will obtain a proof of posting receipt for each item shipped.
If you require insurance or extra services please convo me and we can work out the best option.
I cannot accept responsibility for any lost or damaged parcel.
Any customs fees or similar charges incurred with international shipping are the responsibility of the customer.
Refunds and Exchanges
I do not offer refunds or exchanges. Please review each listing carefully, asking any and all questions BEFORE you purchase. I am very happy to answer your questions, usually within 24 hours or less.
Additional Policies and FAQs
If you are interested in requesting an item in specific colours or yarns, please convo me and we can discuss the possibilities. If a request is based on an existing item and simply requires individualised colouring, pricing will remain the same. Specifically requested yarns, e.g. silk, may increase the price. Please note all pricing, shipping and time-scales will be discussed before the project is started.
Last Updated February 4, 2011