WalnutStreetHouse2

The Walnut Street House

Raleigh, North Carolina · 6734 Sales

WalnutStreetHouse2

The Walnut Street House

Raleigh, North Carolina 6734 Sales On Etsy since 2010

5 out of 5 stars
(1158)

Announcement   Your Team Name - Your Team Colors - Your Sport - Your Player
Every item is custom made just for you.

VISIT OUR NEW CAR DECAL SHOP! https://www.etsy.com/shop/WalnutStreetDecals?ref=l2-shopheader-name

Thank you all!
Tricia, owner 325-338-9731

**Etsy has informed us that your email address must be "confirmed" for us the receive the reply. This would have been done when you set up your account. Please text us or email us if you do not receive a reply within 24 hours, or if you need faster assistance in any circumstance you are always welcome to text us. I greatly apologize for the inconvenience and hopefully Etsy will be able to change the way they allow convo's to send and receive to make the process more user friendly.

Announcement

Last updated on Sep 5, 2016

Your Team Name - Your Team Colors - Your Sport - Your Player
Every item is custom made just for you.

VISIT OUR NEW CAR DECAL SHOP! https://www.etsy.com/shop/WalnutStreetDecals?ref=l2-shopheader-name

Thank you all!
Tricia, owner 325-338-9731

**Etsy has informed us that your email address must be "confirmed" for us the receive the reply. This would have been done when you set up your account. Please text us or email us if you do not receive a reply within 24 hours, or if you need faster assistance in any circumstance you are always welcome to text us. I greatly apologize for the inconvenience and hopefully Etsy will be able to change the way they allow convo's to send and receive to make the process more user friendly.

Tricia Glasgow

Contact shop owner

Tricia Glasgow

Please Add RHINESTONES to my Shirt
$3.00
Digital Proof Only
$3.00
PLUS SIZE UpGRADE ONLY
$4.00
View all 350 items

Reviews

Average item review
5 out of 5 stars
(1158)
friskyb

friskyb on Nov 30, 2016

5 out of 5 stars

Absolutely thrilled with my basketball shirt! Seller was a delight to work with. She answered all my questions and the shirt arrived looking cuter than I even imagined! Will definitely buy from this sight again!

Gail Riley

Gail Riley on Nov 23, 2016

5 out of 5 stars

I purchased this for my daughter in-law. It was the cutest shirt I have ever purchased. The word Basketball was awesome. I look forward to purchasing more sports item from you. Again thanks for the exceptional product. The craftsmanship was way more than words can express.

View all 1158 reviews

Shop policies

Last updated on September 21, 2016

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
► PAYMENT POLICY
We accept Pay Pal only. You will be able to use your credit/debit card at checkout via PayPal. For Group order, contact us first.
We do have discounts available for groups, families, teams, schools & other organizations
Shipping
► SHIPPING POLICY

Choose between USPS first class shipping and USPS priority shipping.
The Walnut Street House is not responsible for items lost or damaged in the mail.

To protect your package during shipping please purchase priority shipping.
This upgrades you to two day priority shipping that includes $50 insurance and delivery tracking

Priority Shipping DOES NOT RUSH YOUR ORDER.
It only insures your order in case of lost or damaged packages. It also allows you to track your package. Please allow current processing times listed on our welcome page header.

If you need a rush order please contact us first.

Our regular shipping is USPS, First Class, a label number will be issued for your package so we will know if it is delivered. However, the post office rarely scans first class packages, therefore tracking on first class packages is not guaranteed. If your first class package is lost or damaged, neither the postal service or ourselves will replace the items. Please choose priority shipping to cover your package if something happens it to while in the USPS's possession.

If you are ordering more than 5 shirts we will provide insurance for the package at no additional cost to you. No upgrade is necessary. Do not choose priority shipping at checkout, the combined shipping rate for 5+ first class packages will cover priority shipping cost. The package will automatically be shipped priority due to weight.

As of Januray 2016 USPS shipping cost increased. The new shipping pricing reflect these changes. Flat rate priority increase so we no longer offer $5 flat rate shipping on shirts. Free shipping for group order limits have increased also. We work hard to reduce cost as much as possible. We did not raise product pricing to cover this cost, only what the post office is charging us more to get items to you. Thank you for understanding.


► PRODUCTION TIME
Average Production Time is 7-10 BUSINESS days. Maximum Production Time is 2-3 weeks. Keep in mind March & April are super busy due to baseball season. August & September for Football Season. If you need something fast send us a message and we will try to work you in as soon as we can. We will update current production times as they fluctuate week to week if needed. We are CLOSED December 23rd - January 2nd. We will accept orders and answer messages, but will not create custom designs, digital proofs or process orders until January 2nd.

Choosing Priority Shipping DOES NOT RUSH YOUR ORDER, 2-3 day shipping is the amount of time your package is in transit. Please allow production time.


►RUSH ORDERS
If you need a rush order please CONTACT US FIRST.
Rush orders welcome for an additional fee when our schedule and inventory allow. Rush orders are orders requested to be shipped within 1-5 days of purchase If you need a rush order please contact us first. Choosing Priority Shipping DOES NOT RUSH YOUR ORDER, 2-3 day shipping is the amount of time your package is in transit. Please allow production time. Check out our shop welcome announcement for current production times. Overnight shipping from Raleigh NC is not available to every town/city, smaller towns express shipping is 2 day. Contact us for express shipping cost. Do not assume that your order is being rushed because it is in the notes.

► CONTACT US
Etsy Convo*
Phone/Text 325.338.9731
Email : TriciaGlasgow [!at] gmail.com

* Your email must be confirmed by Etsy to send messages
Refunds and Exchanges
► REFUND POLICY
Refunds are only issued in the event that a mistake has been made by The Walnut Street House. If you are not pleased with your product please notify us, we will work to resolve the issue. Any product personalized with a player name, number, team name or other personalization are non-returnable, non-refundable.
Additional policies and FAQs
►CUSTOM INFORMATION
If you missed adding notes to your order to tell us how you would like your item made, no worries, just send us a convo via Etsy messenger with your colors, team info, sport, etc. and we will get it ready for you. We will also attempt to contact you for any additional information or questions we may have.

NOTE***Your email must be confirmed by Etsy to use this feature, please verify your email so we can receive your messages. If you are unsure that we have received your message, please text us 325.338.9731

If after 10 business days we have received a reply with the missing information, we will complete your order best we can with the provided information using the listing photo for colors, sports, etc as reference OR we will bump your ship date until the information we need is received.

►GOLD VINYL
Please note when selecting "GOLD" as a color, please let us know which GOLD you would like Athletic Gold/Yellow OR Old Gold/Metallic Gold. If your shirt calls for glitter, we will use Metallic Gold, WE DO NOT HAVE YELLOW GLITTER
Not listing the preferred gold will slow down processing time and postpone your ship date. Thank you so much for helping us!

► HOW OUR SHOP WORKS
We have tried to make everything as easy as possible for you using all the tools Etsy has available to us. If you have any questions just let us know.

Choose the listing with your favorite shirt design. Using the drop down menus choose your Shirt Size & Color. In the notes to seller add additional notes telling us what colors to use in the design and other design details.

Not leaving notes on custom tees will slow down processing time and postpone your ship date. If you have questions or missed the notes section please send us a message and we will get the notes added for you. Don't forget to purchase upgrades by adding them to your cart with your tee. You can always add these in a separate transaction, but it is much faster and less confusing if they are all in your cart together.

► DESIGN INFO
Each item is custom made when the order is placed just for you. These are not screen printed in bulk, but made with vinyl cut to your size, in your colors and customized and personalized with your team name, player name or number
Items can be made for any sport, so if you like a design and it's not offered in your sport or colors, just put a note when you order that you'd like to change the sport and we will get it changed for you. Football, Soccer, Softball, Basketball, Cheer, Golf, Track & Field, Volleyball, Tennis, Hockey, Racing, Bowling, Golf, Power Lifting, Karate, Swim, Band, Choir, Lacrosse, & More. Just ask if you need something you don't see in our shop already.
Designs & components are custom made and not for sale or sharing on design sites. They are property of The Walnut Street House. If you see our designs or graphics used in other shops they have been unethically taken without our permission.
© 2010 The Walnut Street House. All rights reserved.

► SHIRT INFO
Shirts are regular fit unisex crew neck short sleeve t-shirts. They may be 50/50 or 100% cotton depending on our inventory and color choices available. We use a variety of brands including Gildan, Jerzee, Bella, Next Level, Hanes, Anvil, Fruit of the Loom and more depending on our inventory and color/size choices available. If you have a specific brand or fabric request let us know and we will do our best to fulfill your request.
If you do not want a regular fit unisex short sleeve crew neck tee please purchase an upgrade for any of our tanks, hoodies, long sleeves, raglan, V-necks, women's and other specialty tees we will change your tee from a regular tee to the upgrade you have chosen.

►UPGRADES
Upgrades are available at an additional cost of the listing price of your shirts. Some listings include upgrades and the price and description will reflect these cost. Visit our upgrade shop to see what additions can be made to your tee. If you request an upgrade in your order but did not purchase the upgrade we will follow up with a message and include a link for your to purchase that upgrade. At that time, if you have changed your mind and do not purchase the upgrade, we will make your tee without the upgrade. Upgrades include a variety of items including glitter, rhinestones, adding player name/# to the back, changing from a regular fit unisex crew neck short sleeve tee to another style/type tee.

► WASHING INSTRUCTIONS
For tees: Wash, warm/cool regular cycle. Like most apparel, Tumble dry low or hang dry for longer lasting designs. To crisp up design after washing or folding, iron inside out on medium heat, no steam. While we have not experienced this personally or had any feedback to say it has happened, our supplier does warn that exposure to extreme high heat could compromise the vinyl's adhesive and is not advised.

► GROUP ORDERS
Group Order discounting is available for teams, schools, organizations, families and others who are ordering more than 5 of the same shirt, in the same design and the same colors. You are still able to personalized these with your player name/number. Not all upgrades are discounted. Please contact us if you have a group that would like to order.

► REFUND POLICY
Refunds are only issued in the event that a mistake has been made by The Walnut Street House. If you are not pleased with your product please notify us, we will work to resolve the issue. Any product personalized with a player name, number, team name or other personalization are non-returnable, non-refundable.

► CONTACT US
Etsy Convo* is the BEST way to contact us
Phone/Text 325.338.9731
Email : TriciaGlasgow [!at] gmail.com
While you find we are available most hours of the days, but we do not always reply to messages or emails or text on weekends or holidays and the occasional evening hours. Thank you for our patience in getting back with you during our family time.
* Your email must be confirmed by Etsy to send messages, please verify your email so we can receive your messages. If you are unsure that we have received your message, please text us.