WanderingFables

Due to the nature of the Custom items, refunds cannot be given. As soon as your proof is made, there will be no refunds, as much of the cost of your item is the custom design work in creating your special print. All cancellations must be requested prior to your proof being made. Unfortunately, any cancellation requests after the proof is made will not grant you a refund.

Please note that every computer monitor is calibrated differently. The colors you see on your screen may be slightly different in print form. Please contact me with any questions you may have before you make a purchase.

Should there be damage or loss to your shipment, I will issue a replacement piece. Any damage must be endorsed by pictures of the package and item(s) included.

Payment is required before the creation of your item due to the nature of the customization process. Thank you for understanding!

PRINTING TIME FRAME:

Please note, each product type requires a different printing method. The printing process cannot be rushed. Once printed, your item will ship out. Please refer to the below chart for Printing time frames on products after approval is received (Please note that Saturday, Sunday and Holidays are not counted. The below does NOT include shipping time, this is the time is takes to create the product) Due to current circumstances, processing and shipping may take a few days longer.
-Photo Prints: 1-3 business days
-Fine Art Prints: 1-3 business days
-Print Boards: 1-3 business days
-Canvas Sheets: 1-3 business days
-Wrapped Canvas: 1-2 Weeks

Actual shipping time can take anywhere from a few days to a few weeks, depending on where it is shipping to. Usually about 1 week on most US orders. Because of current circumstances, we cannot provide a set delivery date as it all depends on several factors. Please keep this in mind if you have a deadline!

I will use your Etsy address by default. If this is out of date or if it needs to go to a different address, please let me know before your print is shipped. If the print goes to an out of date or incorrect address, buyer will be responsible for obtaining package or having a new one sent. Please be sure your address is correct and contact me ASAP if it is not.

If you need something in a hurry, please be sure to let me know as soon as you purchase via Etsy messaging. Your order notes will not be viewed until the day of your proof creation. Please note we cannot accommodate all rush requests due to the handmade process and current volume.

When you receive your Proof, make sure to review all information for accuracy. Sometimes mistakes happen, please be sure you verify all information is correct prior to approving for shipment.

DIGITAL customers: The Digital will be sent to you as a JPG and PDF via Email. You can save the image from the attachment that will be provided in the email, which will be sent to you within the standard timeframe. Please note that any changes needed on your Digital must be requested within 30 days. Any requests after 30 days will result in an additional charge.

::::FAQ's:::::

::How do I customize?::
Please add the item you want to your shopping cart. In the "Notes to Seller" box at checkout, you will type in your customization notes. Please be as thorough as possible! In each listing is a description of all the details I need. Please note that your customization notes will not be read until I create your proof. So any questions you need answered, please be sure to contact me directly via an Etsy message.

::Will I receive a proof?::
Yes, but only if you have purchased the item! Due to the customization process, proofs are only sent after purchased, not before. I will send your proof to your Etsy inbox after your purchase. Please be sure to keep an eye out for that message!

::When will I receive my proof?::
Proofs are sent within 1 week to your Etsy inbox.

::Where do I leave my customization information?::
At checkout, there is a "Notes to Seller" box. In that box, you will provide the details for your print. If you forget to do this at checkout, just send me an Etsy message with your information.

::When will my item ship?::
After I create your proof, I will send you an Etsy message with your proof. At that time, you will review your proof and make sure all information is correct, if you need any changes, let me know at that time. Your purchase will ship after I receive your approval and the printing process is complete.
:::PRINTING TIME FRAME::: Once you approve your proof, I will mark your item as shipped (please note this does not mean it has shipped yet!) Once printed, your item will then ship out. Please refer to the below chart for Printing time frames on products AFTER approval is received (**The below does not include shipping time, this is the printing time only!**)
Ready to ship in:
-Photo Prints: 1-3 business days
-Fine Art Prints: 1-3 business days
-Print Boards: 1-3 business days
*Canvas Sheets: 1-3 business days
*Wrapped Canvas: 1-2 Weeks
**Due to current volume in the Canvas department, Canvas orders may take 1-2 weeks in production as each Canvas is handmade. If you need a product quicker, I recommend the Digital, Photo Print or Fine Art Print option. Contact me if you have a deadline!

::How long does shipping take?::
Shipping within the US in most cases is via USPS First Class mail. Shipping can take anywhere from 3-14 days within the US, depending on USPS. For international orders, shipping can take anywhere from 7-24 days, depending on the location and customs. Please note that once the package leaves, I have no control over the delivery time.

::Can you rush my order?::
If you need your item rushed, please send me an Etsy message to discuss options.

::Can I cancel my order?::
Cancellation's will only be granted if the proof has not yet been created. Please note that I create all prints myself and each print takes time to create. Refunds cannot be given after the Proof is sent. Please be sure to send any cancellation requests prior to your Proof creation.

::There is an incorrect piece of information on my item::
Please review your proof prior to approving it! This includes everything, from spelling down to any calculations. As I do create each proof myself, mistakes can happen from time-to-time. It's up to the customer to review their item for complete accuracy prior to approving.

::What sizes do you offer?::
Products are available in 8"x10", 11"x14" and 16"x20"

::What Product types do you offer?::
::::DIGITAL (NO PRINT):::: This is a digital print only, therefore no physical print will be mailed. Print will be provided as a JPEG via Etsy messaging. PDF's can be emailed if requested. It will be up to you to print it out in any way you want! (Shipping will be refunded after purchased)
::::PHOTO PRINT:::: (8x10, 11x14 or 16x20): Your Print on a semi-matte, archival Photography paper. (The most popular option) Easy to pop into any frame! Interested in having me frame it for you? Please see options further down in this listing.
::::PRINT BOARD:::: (8x10, 11x14 or 16x20): A Photo Print mounted on a 3/16" thick, white foam board. This option is ideal for those wanting a blank map to stick pins into. This option does not come framed or ready to hang up.
::::FINE ART PAPER:::: (8x10, 11x14 or 16x20): Your print on Premium Giclee paper. This is a thick, luxurious paper with a matte finish and watercolor like paper texture. A great option for those wanting something a step above Photo prints.
::::CANVAS SHEET:::: (8x10, 11x14 or 16x20): Your image printed on a Matte Canvas Sheet (unwrapped canvas) with a white border surrounding it. The canvas sheet has a matte protective coat to preserve the image and matte appearance. This is not your usual shiny canvas, it looks beautiful in frames and bright rooms.
::::WRAPPED CANVAS:::: (8x10, 11x14 or 16x20): A 1.5" thick canvas, wrapped around stretcher bars and ready to hang!

::Where is my tracking number?::
Tracking can be located in your order information/invoice.

::How do I call you?::
Please send ALL communication via Etsy's messaging tool (Your Etsy Inbox).

::Can you Rush my Digital Order?::
A Digital can be rushed. Please contact me if you need your Digital rushed and we can work something out!

::Where do I find my Digital?::
Your Digital will be sent to you via Email as a JPG and PDF

::How do I save my Digital?::
When you receive the Email, you can save the attachments to your desktop or phone.

:: I'm an international customer. Why haven't I received my package yet?::
Please note that due to current circumstances (as of March-May 2020), international packages may take several weeks or more to arrive. Please understand that once the package leaves our hands, it is up to the postal carriers to deliver the package. We are unfortunately unable to control how long it takes to arrive as USPS is experiencing delays. If you do not receive your package within 1 month, please contact me and let me know.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION WE COLLECT:

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT:

We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and
2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT US

For purposes of EU data protection law, We, Jessica Shockley and Jason Shockley, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at wanderloves [!at] gmail.com.