WanderingWhimsies

Artisan Potpourri, Rustic Seasonal Décor and Gifts

Radcliff, Kentucky 2051 Sales On Etsy since 2008

5 out of 5 stars (752)

WanderingWhimsies

Artisan Potpourri, Rustic Seasonal Décor and Gifts

Radcliff, Kentucky | 2051 Sales

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Wandering Whimsies

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Wandering Whimsies

Announcement    New scents are available for Fall/Winter: Banana Caramel Cake, Cinnamon Cream, Gingerbread, Peach and Pumpkin Praline Bread. (I'm updating the listings as fast as possible to include the new scents.)
Our potpourri is now available in small, large and extra large sizes. Choose the size and scent that is perfect for you!
Current turn-around time for potpourri orders is 4 - 5 business days. Shipping dates listed on your purchase receipt are exact.

Scent lists and their descriptions are available in photos of each potpourri listing.

Announcement

Last updated on Aug 19, 2019

New scents are available for Fall/Winter: Banana Caramel Cake, Cinnamon Cream, Gingerbread, Peach and Pumpkin Praline Bread. (I'm updating the listings as fast as possible to include the new scents.)
Our potpourri is now available in small, large and extra large sizes. Choose the size and scent that is perfect for you!
Current turn-around time for potpourri orders is 4 - 5 business days. Shipping dates listed on your purchase receipt are exact.

Scent lists and their descriptions are available in photos of each potpourri listing.

Reviews

Average item review
5 out of 5 stars
(752)
See reviews that mention:
quality 68 shipping 103 customer service 91

Shop policies

Last updated on May 1, 2019
Wandering Whimsies on Etsy gives me the opportunity to provide a unique collection of handmade rustic style items to a wide range of customers worldwide.
You will find that each item is made with special attention to the smallest details and quality workmanship --- something that my customers have come to expect and that I demand of myself.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
I gladly accept returns on most items and cancellations.

Contact me within: 3 days of delivery to let me know you are wanting to return an order.

Ship items back to me within: 7 days of delivery

Request a cancellation of your pending order within: 12 hours of purchase

I DO NOT accept exchanges due to the types of items I sell. But please contact me if you have any problems with your order. I'll be happy to make changes to a new order that hasn't been processed - such as a different potpourri scent.

THE FOLLOWING ITEMS CAN NOT BE RETURNED:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Scented Potpourri orders (I consider potpourri orders as personalized orders since the customer is selecting their scent.)
- Personalized stitcheries


CONDITIONS FOR RETURNING ITEMS:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition and packing, the buyer is responsible for any loss in value.

INITIAL SHIPPING / RETURN SHIPPING AND THE "RUSH ORDER/EXPEDITE FEES" ARE NON-REFUNDABLE.


LOST OR DAMAGED ITEMS:

If your item is damaged during shipping, you may request a replacement item or refund of the purchase price minus the actual shipping costs. I require one or more photos of the damaged item and the packing, if the outside packing shows damage. Once I receive the photos, I will file a claim with the shipping carrier and provide you with a refund or replacement.

Please keep all packing materials, etc. and the damaged item until I receive notification that the claim is settled.

--- In the event of loss for a mailed order: I will contact the shipping carrier as soon as I am notified by you that your order has not arrived.

In the unlikely event that I receive confirmation from USPS/UPS that your order is indeed lost, I will contact you. It will be your choice of a full refund (minus shipping costs) or to have replacement items made.
Payment
U.S. CUSTOMERS:
Payment is accepted through Paypal and Direct Checkout (All major credit cards)

Custom fees for international orders, any taxes or monies owed are the responsibility of the buyer.
Shipping
Orders are shipped within the time frame stated in item description (under the shipping/policies tab) or in my shop announcement for the holiday season,etc.

**PLEASE READ the SHIPPING TIMEFRAMES for items. This info is located under the Shipping/Policies tab for each individual item. If you need an item(s) sooner than stated - please contact me before purchasing the item(s) or add the "RUSH ORDER" listing to your shopping cart at checkout. https://www.etsy.com/listing/204484133/rush-order-fee-expedite-your-order-to-2?

Orders are mailed to the address provided in your buyer's transaction receipt, unless you have contacted me with other arrangements regarding a shipping address.

Delivery TIMEFRAMES: Once your item is given to the shipping carrier, I do not have any control over the TIMEFRAMES for your item to be delivered! If you require delivery by a specified date, please select the appropriate shipping method - such as express priority or priority mail.

UNDELIVERED Items: Items returned to me as undeliverable, due to wrong address, no forwarding address, not accepted at customs, non pickup at post office (after notification by USPS), etc --- WILL NOT be re-shipped unless the buyer pays new shipping charges. I will refund the item purchase price on your order (minus all shipping charges) upon request from the buyer.

Certain items - such as custom stitcheries with names/dates, scented potpourri and navy rating patch stitcheries will not be refunded due to being an UNDELIVERED item.
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U.S. and APO/FPO customers:

SHIPPING will be through the US Post Office, Fedex or through United Parcel Service - whichever allows for the speediest delivery and the lowest shipping charges. Shipping method is calculated by package size and weight.

Overcharges in shipping costs are promptly refunded:
- when I receive the order and see that the shipping calculator has noticeably overcharged and/or
- after I've shipped your order.

INSURANCE is automatically added to all USPS and UPS shipments (except USPS first class mail). I will add additional insurance to all orders necessary - above the standard amount provided by the shipping carrier. I (the shipper) will file all necessary insurance claims with the carrier - and provide you (the buyer) a replacement of your order or a refund for damaged or lost items.

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International customers:

With calculated shipping - you, the buyer, have the choice of up to 3 international shipping options.

Some items (due to size/weight) do not have International shipping rates listed. Please contact me for an exact quote on the item and I'll be happy to add international shipping to the item selection.

ANY OVERCHARGES IN SHIPPING COSTS are promptly refunded through paypal or direct checkout after I've shipped your order.

ALL customs fees and monies will be the responsibility of the buyer. I have no control over a country's customs fees/charges or the length of time it takes for items to go through customs!

ALL items are marked as "merchandise" on customs forms. NO EXCEPTIONS!

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Shipping notifications are emailed to every customer and will provide the tracking number of your order.

Shipping, tracking and delivery confirmation are also available through the purchases/reviews section of your Etsy account.

A confirmation of delivery with tracking number is applied to all shipments (international orders will have a US customs tracking number). This allows for tracking of the items through the USPS and UPS websites and lets me know when your package has arrived at its destination.
Additional policies and FAQs
Custom order requests are always welcome! I enjoy working with my customers to provide them with exactly what they are searching for.

If there is anything which you would like done up a bit differently in coloring, wording, etc., just contact me with your request and I'll see what I can do :)

Sales are final on custom made orders. Upon receipt, if there are damaged items - please contact me for a refund for the cost of the damaged item(s) minus shipping fees.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a personalized custom order, for example), if you contact me directly.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information (name, address, etc.) with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent as permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information outside of the EU:

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to:
• my processing of some of your information based on my legitimate interests
• receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:

For purposes of the EU data protection law, I, Belinda R Johnston, am the data controller of your personal information. If you have any questions or concerns, you may contact me at belinda [!at] wandering-whimsies.com. Alternately, you may mail me at:
Belinda R Johnston, 130 Persimmon Ridge, Radcliff, KY 40160 USA