WardrobeByDulcinea

bridal separates and wedding dresses in custom colors

3,181 Sales | 5 out of 5 stars

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Announcement    Working as normal during these difficult times, and appreciate your orders.
Production timelines below:

Veils - 2 weeks order to shipping.
Toppers and overskirts - 4 weeks order to shipping.
A top or a skirt (one item): 8-10 weeks order to shipping.
Two piece wedding dress - 4 months order to shipping.

For shipping itself we use DHL Express Worldwide, a door to door courier delivery which takes just a few days to everywhere in the world. We are not in any way affected by postal delays many countries are experiencing at this time, DHL couriers operate as usual.

We have only one size, and it's yours!
Anything you order will be made to your measurements and you are likely not need any alterations. Please read our FAQ for further detail about this, which items are more or less likely to require further altering.

Like us on Facebook to be informed about giveaways, new colors, happy customers gallery, and more! https://www.facebook.com/wbdulcinea

Follow designer's Instagram @allthingsdulcinea for more real brides photos and lots of behind the scenes of our studio - this is the best way to stay in touch in real time and be up to date with our studio news.

Announcement

Last updated on Jun 9, 2021

Working as normal during these difficult times, and appreciate your orders.
Production timelines below:

Veils - 2 weeks order to shipping.
Toppers and overskirts - 4 weeks order to shipping.
A top or a skirt (one item): 8-10 weeks order to shipping.
Two piece wedding dress - 4 months order to shipping.

For shipping itself we use DHL Express Worldwide, a door to door courier delivery which takes just a few days to everywhere in the world. We are not in any way affected by postal delays many countries are experiencing at this time, DHL couriers operate as usual.

We have only one size, and it's yours!
Anything you order will be made to your measurements and you are likely not need any alterations. Please read our FAQ for further detail about this, which items are more or less likely to require further altering.

Like us on Facebook to be informed about giveaways, new colors, happy customers gallery, and more! https://www.facebook.com/wbdulcinea

Follow designer's Instagram @allthingsdulcinea for more real brides photos and lots of behind the scenes of our studio - this is the best way to stay in touch in real time and be up to date with our studio news.

Items

3181 Sales
 

All Items

Inge

Contact shop owner

Inge

Reviews

Average item review
5 out of 5 stars
(772)
See reviews that mention:
Quality 181 Shipping 146 Customer service 179

About WardrobeByDulcinea

Sales 3,181
On Etsy since 2014

10 things I wish people knew about my brand:

1. "Wardrobe by Dulcinea" garments come with labels that say "Size: Yours" and that is the only size I believe in. We absolutely do not care whether someone would label you as a "plus size" or "petite", there is no such thing here as there are no extra charges for different shapes and figures, everything is made from scratch and to unique measurements of yours, whatever they may be, and in proportion to your height.

2. Some of our items even feature custom made, hand dyed colors, because I (the owner and the designer) dye certain fabrics to achieve just the shade for the specific bride. For those items, I make and mix my own dyes, therefore feel free to provide your own color references, as I can definitely create 50 shades of blush or dusty blue. If an item features a part that may hand dyed, it will have a custom color selection in the drop down menu.

3. We are not in any bridal boutique and we will never be. There is a fantastic reason for that - I would rather produce high quality items and sell them directly at the price that is fair for both my team members and the customer, instead of selling retail. In case you didn't know, retail dresses are purchased by the reseller at at least 50% off the price the customer is paying.

4. I take great care of my team members and make sure my studio is as far from a sweat shop as it gets. There is a video over here in the About section of the shop where you can see how my studio and a day at work looks. If you a care about conditions your dress is made in (and you absolutely should), my brand is a wonderful choice for your occasion.

5. I don't charge extra for rush orders, because I see them as a matter of scheduling - it is either possible, or it isn't, nobody in my studio is staying overnight to work on anyone's dress. On top of that we already only ship with DHL Express Worldwide couriers, door to door delivery, tracked at every step of the way. We cannot imagine worrying about whether the bride got their dress on time.

6. I don't use professional models for my listing photos. It is either me (in the majority of the pictures), or my friends. I often get referred to as "the beautiful model", but believe me, I am just a small indie bridal designer with hips, significantly larger than my waist. Yes, it's not the skirt that's puffy, it's me underneath and I'm proud of it!

7. Our photos are edited at a bare minimum - such as untimely pimple is removed from my face, horizon of the shot is made straight if wasn't so already, lighting is adjusted where necessary. That's it. Not a single garment wrinkle is ironed out by post productions, and my legs are not elongated. We have absolutely no intention of providing false expectations to the customer, the dresses are what they appear to be.

8. We have a Facebook page "Wardrobe by Dulcinea" where you can see a large customer gallery of our actual brides and another album that is incredibly helpful with color decisions: hand dyed work examples. I personally also have an Instagram account @allthingsdulcinea where you can also see lots of brides photos and a lot of behind the scenes of our studio. I also have a very honest blog where I even say what I would do if just happened to mess up your order: https://www.wardrobebydulcinea.com/blog

9. We do not make custom designs. We can however customize or change some specific details about existing designs though, such as: different neckline, sleeve length, skirt length style (for example high low or tea length instead of floor length) where applicable. To inquire about that, please do not ask us "what sort of necklines are possible for this top?" (because we aren't able to provide a list of what's possible), but do ask specifically what you're after "can I have a V neck here?" and very likely it will be a yes!

10. I myself take care of all customer service. I will respond politely to every inquiry or question, usually in a matter of minutes (unless I am asleep, on vacation, or dyeing someone's tulle) and I will personally oversee every detail of your garment production as well as take full responsibility for any error, should they occur. As suggested by our 600+ positive only reviews, errors are definitely not common. If you had read all of this, I know I will be thrilled to hear from you, you are already the customer of my dreams. Looking forward to chatting with you.

Sincerely, Inge - the owner, the designer, the colorist of the fabrics, the customer service representative, the model, the marketing manager, well, you get it, this is Etsy after all :)

Shop members

  • Inge

    Owner, Designer, Customer Service

    I design what I personally love to wear and what I believe in (two piece wedding dresses, for example) and politely welcome every customer.

  • Edita

    Seamstress

    I work mostly with skirts: chiffon, satin, linen and of course tulle.

  • Indre

    Photographer

    I am a photographer. I strive to be surrounded by beauty and kindness in life, and I enjoy working with Inge as she puts so much love into her creative work.

  • Rimas

    Maker

    I cut layers of tulle, and later, after Inge the owner dyes them, I gather or pleat them, layer by layer for each individual skirt.

  • Lauryna

    Tailor

    I tailor and make delicate lace bridal tops and specialize in embroidery of appliques and beading.

  • Alma

    Tailor

    I am a very experienced tailor with a wide range of skills, tailoring and sewing both tops and skirts.

  • Rasa

    Seamstress

    I sew both skirts and tops as needed, and very often prepare all skirt linings for every customer.

Shop policies

Last updated on June 1, 2021
We are able to customize many details in our designs, such as: neckline depths and shapes, colors of tulle, lace, and sometimes even lining, sleeve length and more. Please ask if you need a specific change from what is pictured, for example "can I get this top as a crop top" - we're already quite sure that you can. That being said - we do not make entirely custom orders and do not recreate designs of others.

Current production timelines:
Veils - 2 weeks order to shipping.
Toppers and overskirts - 4 weeks order to shipping.
A top or a skirt (one item): 8-10 weeks order to shipping.
Two piece wedding dress - 4 months order to shipping.

Please inquire if you need something rushed - we may have a time slot available.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Every item is custom made from scratch to each customers measurements, therefore returns for a refund are not offered. Nobody else can wear your garment as it was made just for you. Minor alterations are a normal expectation everywhere in the bridal garment industry, us included. If we make a mistake or send you a somehow faulty product - we will certainly take responsibility and offer a suitable solution (e.g alter it ourselves, pay for alterations on your end, send fabric, etc, whatever is needed to solve the problem).
Kindly take notice, that complaints are welcome within a week after delivery and might not be considered past that time.
Please read our FAQ to find out more details about which items are most likely and least likely to need alterations.
Payment
We accept PayPal, credit cards and many more options that you can find when checking out.
Shipping
We are using DHL express worldwide - it is a very reliable 2-5 working days shipping service with a step by step tracking system that actually works. Please kindly provide your phone number for the couriers.
Additional policies and FAQs
REGARDING POTENTIAL ALTERATIONS

Please do not be under impression, that since these are made to measure, you will definitely need no further (local) alterations to make sure the garments fit like a glove. The more fitting the garment - the more likely you will need alterations, besides the measurements themselves, posture is also important for such items. All bodysuits are expected to need further altering, please take note, if you are ordering Faerie, Nora, Grace, Indra, Dolores, Tulia, Yona or any other bodysuits - it makes sense to book a tailors appointment for after your delivery.

HOW TO SUBMIT A CLAIM WHEN SOMETHING DOESN'T FIT TO A GREAT EXTENT:

Please contact us within a week post delivery for a solution. A statement "this garment piece doesn't fit" is unfortunately not a claim we can consider. If, for example, your skirt is too short for you, too wide, or too narrow, please kindly measure it, compare it to the measurements you gave us, and if a discrepancy is indeed found, please send us photos that show it (measuring tape around your body, measuring tape across the garment (we are happy to tell you how to measure the garment if you are not sure and need assistance). If we indeed are to blame for the ill fitting garment, beyond the extent of expected nips and tucks on the bodysuit or a tight fitting top we covered before, we will absolutely be of service of solving the problem. We will either pay for alterations on your end, send you a new garment or just a part of it (e.g, new sleeves), take it back to alter ourselves.

A lengthy blog post I have written, meant to both potentially prevent order dissatisfaction and to also aid when it happens: https://www.wardrobebydulcinea.com/post/960863232259/how-to-ensure-your-order-meets

COLOR INFORMATION/DISCLAIMER

Regarding color matching to items from other shops: the only way to guarantee that we make an exact matching garment (be it ivory, white, or another color) to another garment made elsewhere is to mail us a real life sample or that garment itself, that would safely be returned to you together with it's 100% matching other half. Please do not order our "ivory" to match other shops "ivory" without prior consultation - it is not guaranteed that everyone's "ivory" is the same exact matching shade, everyone may have different ones. The ivory we use is light and sometimes more likely to match another vendors "off white" than a true, deeper, more yellow ivory.

For hand dyed colors: please be aware, if you are getting a hand dyed color skirt, for example, a Nora, and want an exact color matching short skirt, veil, or a lace topper - those items must be dyed at the same exact time, that is the only guarantee there will be no tonal difference. The same goes for factory stock colors - they do differ slightly between rolls, and it's the case throughout the entire fashion industry.

More information

Last updated on Jun 1, 2021
Frequently asked questions
What size are Wardrobe by Dulcinea clothes?

They are made to your measurements. We have extensive tutorials showing how and where to measure:

Measurement guide for all tops: https://www.wardrobebydulcinea.com/post/1016148618922/measurement-guide-for-all-of-our-tops
Measurement guide for all non fitted skirt (except Julianne and Indra): https://www.wardrobebydulcinea.com/post/1015110768346/measurements-guide-for-non-fitted-skirts
Measurement guide for fitted skirts (Julianne and Indra): https://www.wardrobebydulcinea.com/post/1037554866449/measurements-guide-for-fitted-skirts

Please know not to delay ordering because you are not ready to provide measurements yet. They are not due at the time of the order and a custom measurements retrieval timeline is a common practice.

How do I submit my measurements? Do I have to give them at the time of the order?

They are not due at the time of the order due to our queue, but are always welcome right away if you're ready to provide them. You can add them to the "notes to seller" or to message seller right after purchase. If you are on a weight loss journey, please know not to delay ordering because you are not ready to provide measurements yet. It may be too late to schedule your dress making in once you are, we need your two piece dress orders in at least 5-6 months in advance before the big day (if you are comfortable getting the dress one to two months prior). We ourselves are not comfortable delivering any tops any less than a month before the big day and therefore won't accept a rush that doesn't allow us to do so. You may need alterations.

I know this is the dress I want, but my wedding is in 6 months, a year, or more. Will the listing still be available then?

We cannot be sure of that, as there can be many reasons to discontinue a product, most important of which is - fabric supplier discontinues a certain fabric. Therefore we strongly advise and encourage placing your order early to reserve the fabrics we have in stock, as well as the timeline, for when you are ready to provide your measurements. As we covered in the previous question, we can certainly wait for those and we love early orders that are stress free for both parties involved.

Can a certain top, skirt or a dress be made in custom color?

Really depends on the garment, some only come in one color, some are hand dyed in multiple custom created shades, please do write to us and send a color reference photo along with your inquiry. Simply naming the color (e.g. "blush") is often not enough, because if it is a hand dyed garment, then there can be dozens of blush shades, and you and I can imagine different ones. We want you to have just the shade you love and want to wear.

Do you accept rush orders? How much extra does it cost?

Only if we are able to. Please message us with your deadline and location and we will be able to tell you right away if we can meet it. We do not charge anything extra for rush orders - we are either able to schedule it in or we are not, and we already use DHL Express Worldwide shipping for your garments and it takes mere days to be delivered, so there is nothing to upgrade in that regard.

How are your clothes made? Do you use any production partners?

All of our clothes are made in our studio - from start to finish. We pattern, cut, dye, sew, iron, embellish and ship directly from our studio. You can actually see the video of how we work and how our studio looks in the "About" section of the shop: https://www.etsy.com/shop/WardrobeByDulcinea?ref=seller-platform-mcnav#about

How long is the production of a specific item or two?

Current production timelines:

Veils - 2 weeks order to shipping.
Toppers and overskirts - 4 weeks order to shipping.
A top or a skirt (one item): 8-10 weeks order to shipping.
Two piece wedding dress - 4 months order to shipping. This means if you get one top separately and another skirt separately - timeline is 4months. Also if it's two skirts or two tops. Veils do not add to the total timeline.

Rush orders may be available if we have time slots we can fit your production in, please inquire before placing the order.

Will I need alterations?

It depends highly what you getting and how well your measurements were taken. Highly unlikely (unless you provided wrong measurements or gained/lost weight) if you are getting just the skirt. For tops: about 30% of a possibility to need some alterations, more likely for a tight fit than a loose fit model. Very likely to need alterations (IMPORTANT to take note) - for all bodysuits, as they should be fitted during production and posture itself matters for these. If you are ordering Dolores, Grace, Faerie, Nora, Yona, Indra, Tulia, Eleanor, Kyra or any other bodysuits - please make sure you have a tailor available before your big day, after arrival of your order. We can inform you of an exact time you will be receiving your garment.

You have so many colors listed in some items, and none or just two for others, is there a color that I can get every item in?

Yes, there is! It's ivory, if you want a 100% matching top and bottom and have an absolute styling freedom, you can choose ivory or "fully ivory" (meaning lace and tops underlay are both ivory there) for both and they will be the same exact shade on any of the items. On a similar note, snow white/pure white and white - are definitely the same white color, don't worry :) just pure, bright white under those names. We have been around since 2014 and gradual changes to the listings and new items added resulted in some color name discrepancies, but those are all certainly the same pure white.

I am afraid to buy my wedding dress or part of it online. Can you provide reassurance?

I sure hope I can! I have written this detailed blog post to help alleviate some of the potential fears: https://www.wardrobebydulcinea.com/post/946306749569/so-i-hear-you-are-afraid-to-buy-your