WatercolourPorcelain

Your satisfaction is very important to me! If for some reason you are unhappy with your purchase after receiving it, contact me right away and we will come to a resolution together.

***My goal is to make sure that you are happy. Having said that, my policies are in place to make sure that the ultimate resolution is fair to both of us. :)

If you would like to return your item Please contact me within 3 days of receipt and we can agree upon an exchange, store credit, or refund. If I don't hear from you within 3 days of receiving the item I can no longer accept a return. *During the Holidays I can make an exception to this policy if the piece has been given as a gift. All shipping costs are the buyers responsibility. Item must be returned within 10 days of receiving it in original condition, carefully packaged, and insured. Refunds will be given when I receive the piece in it's original condition minus a $5 processing & restocking fee. There is no fee for exchanges or store credit. All shipping costs are paid by the buyer.
*Refunds are handled on an individual basis. I have the right to refuse a return/refund.

If I don't receive the item within 10 days of you receiving it the item is longer able to be returned. Postal delays & International orders handled on an individual basis. Please package the piece carefully in a very well-padded box.

*I require returned items be shipped with delivery confirmation and insurance.

PAYMENT- Payment is due at the time of order unless worked out with me first. I accept direct checkout, credit cards & etsy gift cards. I do accept Money Orders if you are not comfortable paying over the computer.

LAYAWAY/RESERVED ITEMS- I do offer a Layaway payment plan or can Reserve a piece for you. Usually at least 20% of the purchase price (non-refundable down payment) is required to hold the piece. We can come up with a payment schedule from that point. I am willing to work with you on payments, I understand being on a budget. All down payments are non-refundable. *All payments made are forfeited and non-refundable if you cancel an order after 3 months from the first payment or down payment date.

CUSTOM ORDERS- I am open to custom orders. I will quote you a price on your piece. If you are agreeable and would like me to start your design full payment is required before I start work. I'm sorry there are no refunds or exchanges on custom
pieces.

CANCELING an Order- If you want to cancel your order please let me know right away as I ship out orders quickly. If I have already purchased your shipping labels and packaged your item for shipment you will be responsible to pay the shipping cost and a processing/restocking fee of $5. If your package has already been shipped/picked up by the mail carrier I can no longer process a cancellation/refund until I receive the item back. Buyer is responsible for all shipping fees.

COUPON CODES- Are sometimes given out as a thank you for your purchase. Coupon codes cannot be used toward Layaway Payments, Down Payments, or on Custom Orders.
Thank you!

New to Etsy? This wonderful tutorial will help you through the checkout process
http://www.etsy.com/help_guide_checkout.php

* Please make sure you Etsy account has your correct address. This is the address that I will automatically be mailing to. If you put the incorrect address on an order and would like to change it we will cancel the order & you can purchase it again with the correct address. I cannot change the address on an order that was already placed.

I ship asap after payment goes through. Usually the next day -always within 5 days. Unless it is custom work it may take a bit longer. If you would like to speed up the shipping just let me know & we'll arrange it!

DOMESTIC ORDERS: I ship First Class with tracking on all purchases in the United States. * Insurance is included on orders over $100 shipped within the United States. If your order is under $100 & you would like insurance please let me know & I will quote you a price. *** It is the buyer's responsibility to purchase insurance for their package if the item is less than $100 or for an item being shipped back to me. UPDATE: I often insure items that are close to, but still under $100. If you want to make sure that I do insure an item, just ask. :)

INTERNATIONAL ORDERS:
International orders will be shipped via USPS First Class with insurance and tracking on orders over $100. Some countries use this number for tracking and others do not. If your order is under $100 and you would like to add insurance to your purchase contact me prior to checkout and I will add the insurance and extra postage cost to your order.

* International buyers are responsible for all custom fees. Once I pay for the shipping on my end, the rest of the fees are your responsibility. All custom forms will be documented with accurate value of the piece being mailed. It is against the law to mark an item as a gift. Thank you.