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WaterstoneSucculents' Shop Announcement

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As seen in the December 2012 issue of REAL SIMPLE Magazine, the March 2013 issue of Southern Living, and the May 2013 issue of SHOP Magazine, Australia.

I was honored to be the featured shop August 17-19th of 2012. You can read the interview here:
http://www.etsy.com/blog/en/tags/featured-shop/?ref=fp_featured_more

Please click on the 'Policy' section of my shop in the left hand column for answers to most commonly asked questions.

*Patent Pending

WaterstoneSucculents' Shop Policies

Welcome

Welcome! Thank you for visiting my shop!

I have provided a list of frequently asked questions for buyers below:

*If I send you my zip code can I receive shipping for less?

Shipping prices may seem a little steep at $10 for one item but I can guarantee you, after the USPS quoted price (which is determined by weight and destination), tracking and a small fee for packaging materials like bubble wrap, peanuts and boxing, the listed shipping prices are quite reasonable. In fact, I usually end up spending more than the listed shipping price.

*Can I get a discount on shipping costs for a large order?

Shipping large orders is still expensive and the cost of $8-$10 for one item plus $3 for each additional item (sent inside the US) is usually accurate in determining how much you can expect to pay for shipping. If you have overpaid, I am always willing to offer a partial refund once the item has shipped.

*If I live in Denver can I save on shipping by picking up my order?

Since I work out of my house, I cannot accommodate pick-ups. Depending on your location, I may be able to drop your package off for a flat fee.

*Do you ship overseas?

It is critical that overseas buyers read my shipping and refund policies below.
I truly wish I could offer my overseas customers a better deal.

*Will you ship my item faster than USPS Parcel Post (Ground)?

Please contact me before purchasing your item and I will let you know whether or not I can accommodate any rush orders at the moment.

*Do you offer discounts on larger orders?

Yes. I offer 10% off orders of 3 or more. Use the coupon code:10percent at checkout.

*Do you offer wholesale or 'industry' discounts?

Although I can't afford to produce my items at a 50% discount for retailers, I am able to offer the folloing:
A discount of 10% (10percent) for orders of 3-14
A discount of 15% (15percent) for orders of 15-20
A discount of 20% (20percent) for orders of 21+

*Can I get my item in a custom color not currently offered in your shop?

Yes, however, you must order 5 items or more. To accommodate a custom color I must purchase additional paint for around $8, so it is only cost effective for me to offer this with larger orders. Thank you for understanding.

*Are these real plants?

Although this was quite the science experiment, I guarantee these are 100% NOT live plants. There is no maintenance required. They are sculptures.

*What are these made of?

Both the bases and the succulents themselves are cast in a durable plaster (not plaster of paris). One or the other is then painted.


*To see more of the work I produce outside of this shop, please visit my website:
www.MichelleWeddle.com

Payment

No items will be produced until full payment is received.

Shipping

Continental United States:

Most shipments will be shipped USPS Ground (Parcel Post) unless otherwise specified.

***Current shipping fees include the price quoted by USPS determined by weight and destination plus delivery confirmation as well as all packing materials (boxing, bubble wrap and styrofoam).

Will you ship my item faster than USPS Parcel Post (Ground)?

Please contact me before purchasing your item and I will let you know whether or not I can accommodate any rush orders at the moment. If faster shipping is required than the options listed above, higher shipping costs may be incurred.

Overseas:

It is critical that overseas buyers read my shipping and refund policies below.
I truly wish I could offer my overseas customers a better deal.

The prices listed for these countries are for USPS First Class. Since the items I produce are fragile and fairly heavy, it is expensive. I do my very best to package all fragile items appropriately, however, USPS does not take responsibility for the handling of items shipped outside the US, therefore I cannot guarantee their safe arrival. If items are damaged during shipping, I can only offer a partial refund depending on the extent of the damage minus the cost of shipping, or send replacement items with the added cost of the second shipment. It is up to the buyer as to whether or not he/she believes the purchase is worth the risk.

**To date, two individual items in two separate shipments out of several dozen overseas shipments have lost a leaf in transit.

**If you have overpaid for shipping, I will refund you the difference.

FedEx and UPS provide coverage for their international shipments but they are generally twice as expensive as USPS. If you would like to pay extra for either of these carriers, please contact me before purchasing and I will add on the additional costs.

Refunds and Exchanges

Continental United States:

**All succulents sold in my shop are fragile. I do my very best to package them appropriately for a bumpy ride and the probability of an item arriving damaged is very low; approximately 1 for every 200 shipped.

**Should any damage occur during shipping, please contact me within one week of receipt of shipment with a photo documenting the damage and I will be happy to replace your item for free.

If you are simply not satisfied with your succulent, please don't hesitate to contact me within one week from receipt of shipment and I will gladly try and work something out with you to your satisfaction.

Shipping costs cannot be refunded.

Since these are all handmade items and made to order, I cannot facilitate returns.

For overseas shipments, please read the above 'Shipping' policy.

Additional Policies and FAQs

All products and images from this shop are copyright MWDesign2012. Copyright does not transfer to owner with purchase.

Last Updated October 9, 2013