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WearableWhispers' Shop Announcement

Thanks for visiting Wearable Whispers! Here you will find custom, meaningful hand stamped jewelry and gifts. Make a statement without saying a word- be it the love for your children with their names on a necklace, your passions/outlooks via a quote on a bracelet. Please look around, & convo me if you have any questions:)

Check out www.wearablewhispers.squarespace.com for more info.

Please note: my jewelry has small parts and is not intended for small children or babies who may put pieces in their mouth, as it could be a hazard. Safety first:) Customers assume full liability for any jewelry purchased.

**TIMELINE**
U.S. ORDERS:
-Standard Shipping: can take up to 13 days to be in your hand
-Priority Shipping (purchase at checkout): 9-11 days max to be in hand
-Priority Rush Upgrade (purchase at checkout): 5-8 days max to be in hand
**If purchasing shipping upgrades, please list the date you need the items by:)

INTERNATIONAL ORDERS:
We cannot guarantee ship times on international orders, as they have to go through customs. Average times are listed below, *but may be longer or shorter:
Canada - takes on average 3 weeks to reach (this includes production time)
Australia - takes on average 3 weeks to reach (this includes production time)
Other (U.K., EU, etc..) - takes on average 4-5 weeks to reach (this includes production time)
***Please note, international orders, must go through customs, and you may be required to pay additional taxes to your country. The higher the item value, the more likely you will be charged tax. Any duties or fees imposed are the responsibility of the customer to pay. I am legally required to list the full value of items. *At this time Australia does not charge any customs fees/tax.

***Information Needed to Complete Your Order***
In order to make sure you get exactly what you would like, please include the following (applicable data) in the note to seller area upon checkout. The more specific, the better:). Thanks!

1. What you want stamped (name/initials..)
(If you want the first letter capitalized in a name, please specifically state- first letter capitalized. Please be sure to read the listing details, as character limits and layouts are described. Also, please note- some fonts only come in uppercase/some lower- these details are also included in each listing)

2. The font shown in the main listing will be used unless I hear otherwise *Font choices are usually shown in the listing photos. If you would like a different font- I can usually do so within the same size. Ex: a small font can be replaced with another small font, a medium font with another medium font, etc.
*Some fonts cannot be changed, if so, this will be listed in the item description.

3. If ordering multiples, please let me know how you would like them put together/packaged. Most items come with a small gift box/bag. However, if you are ordering multiple items for the same person or don't want a gift box/bag, please let me know, so I don't send excess of what is needed.
Ex: You order 3 charms single charms and a necklace all for 1 person, so you would only need 1 gift box.

4. Phone number with area code (optional, but recommended if you live outside the U.S. (goes on postal form) for rush orders, or if you don’t check your email often- just in case I have a question:)

5. If you need an item by a given date- please select the corresponding shipping option from the drop down menu & list the date in the notes section (even if we have discussed it via convo).

Example:
Carrie-first letter capitalized, Whimsy font, white pearl, 423-555-1234, needed by April 13th

Additional Information and Policies:

Communication:
Order confirmations and questions are sent standard through Etsy Convo/Mail (found at the top left- envelope icon). If you have questions regarding your order, you may message me through Etsy Convo or reach me at wearablewhispers [!at] gmail.com I will confirm any messages containing order changes, so you know they have been received.

Jewelry Orders
I strive to make each customer fully satisfied with their purchase. All jewelry is made custom and hand stamped individually, letter by letter, using metal stamps and a hammer. Therefore, each piece will be a special, unique creation and vary slightly. The letters and spacing will not be perfectly straight as it would be with a machine. This adds to the handcrafted charm. However, I do my absolute best to send out high quality jewelry. If there is a problem with you piece, please contact me within 7 days of receiving your order. If the error was my mistake, I will gladly fix the piece and refund any return shipping fees. I am unable to give refunds or exchanges on pieces that you just change your mind about, as each is custom and I only ship out pieces I believe are high quality. Thanks!

Payment:
As each item is made custom, your order must be paid in full before it is processed. You can easily pay through Etsy with a debit/credit card or Etsy gift card. You may also pay through PayPal online, even if you don't have an account with them. If you need help with checking out, I have a tutorial here: http://wearablewhispers.blogspot.com/p/how-to-checkoutpay.html
***Please note- International customers are responsible for paying any additional taxes or fees imposed that may be imposed by your country.

**Please note, once you place your order and pay for it, I am unable to cancel or refund custom pieces that have already been made (even if they haven't shipped yet), so please be sure you would like the items (and you are ok with the delivery timeline) before placing the order. Thanks!

Shipping:
Shipping cost includes boxes and packaging materials as well as postage.
**Please be sure to view the holiday timeline at the top of the page.**

-How long will it take to receive my order?
U.S. ORDERS: (these are maximums and may reach you sooner)
-Standard Shipping: can take up to 13 days to be in your hand
-Priority Shipping (purchase at checkout): 9-11 days max to be in hand
-Priority Rush Upgrade (purchase at checkout): 5-8 days max to be in hand
**If purchasing shipping upgrades, please list the date you need the items by:)

INTERNATIONAL ORDERS:
We cannot guarantee international orders for holiday delivery, as they have to go through customs. They take up to a week to make and then average 2-3.5 additional weeks in the mail.

U.S. Orders:
All orders are made & shipped out within one week to the address you listed on Etsy using first class mail (which takes an additional 2-5 days for U.S. postal delivery.)
If you need an order sooner, please contact me through Etsy convo. I’ll be glad accommodate your needs if possible. If we discuss rush shipping (or a specific date you need an item by), please remind me of the date you need it by in the note to seller area upon checkout, so I don’t forget. Thanks! Shipping upgrades (Priority or Next Day/Express) are available for an additional cost. Please contact me if interested, and I can set up a custom listing for you. Priority is an additional $3 (2-3 day delivery in the mail). Next Day is an additional $16.

International Orders:
International orders, including Canada, are shipped within one week using first class international mail. I am unable to guarantee delivery times, as items can get caught up in customs.It usually takes around 2-3.5 weeks for delivery, but may be shorter or longer.
Important:
***Please note, international orders, including Canada, must go through customs, and you may be required to pay additional taxes to your country. Any duties or fees imposed are the responsibility of the customer to pay. I am legally required to list the full value of items and am unable to mark them as samples.

Gifts:
If you are purchasing a gift and would like it shipped elsewhere, please list their address in Etsy and put a special note of this in the message to seller area upon checkout.
If you would like a gift note, just put it in the message to seller area and I'll include it as well. Invoices are left out of gift orders.

Tracking:
You will receive an email as soon as your order ships. Customers may then track their orders through Etsy. Just go to top right of Etsy screen, click my account, choose purchases, click on your purchase, the tracking number/link will be in your invoice.
*Tracking for International orders may not show up for some countries once the package leave the U.S.

Packaging
Each order is shipped in a small gift box and bag (as shown) and includes a sample polish cloth- ready to give as a gift:)

Quantity/Custom Orders
I have lots of charms in stock, but usually only list a few at a time. If you would like multiples of an item, please let me know and I will increase the quantity or set up a custom listing for you. I can also make custom pieces if desired.

Contact
If you have a question, please convo me through Etsy and I will do my best to respond in 24-48 hours. :) Thanks!

Other FAQ’s:
Finishes
Pieces are polished and tumbled for a shiny smooth finish, unless noted. Brushed/Matte finish is available upon request. I can also dome or texture/hammer pieces. Some pieces have the letters darkened in, some do not- I will make the item standard as shown in the listing photo. Ex: if the sample charm shown is darkened in, I will make yours this way. If you would like an alternative finish, texture, or doming, just let me know in the message to seller area upon checkout.

Fonts/Stamping on the back
Unfortunately, I am not able to stamp on the backs of charms, as this can alter the stamping on the front, even on the thickest of charms. However, you can always add on additional charms if desired.
I have several different font choices available. To see them, please visit my blog at http://wearablewhispers.blogspot.com/p/font-choices.html


-Do you have longer necklace/different types?
Full silver necklaces (not individual charms) come standard with a 16, 18, or 20” ball chain, 18” snake chain, or various lengths of cable chain necklaces. If you would like a longer or shorter chain, please contact me for a custom listing- I have 24” ball chains for an extra $2.50 (in addition to the regular $15 necklace price, so $17.50 total). I also have 30” ball chains for an extra $5.00 (in addition to the regular $15 necklace price, so $20.00 total). I have 14” snake chains available as well.
If you are interested in a totally different chain type, please contact me before ordering, to ensure I have the type/length in stock. In gold, I usually carry cable chains and sometimes have rope chains.

-Can I substitute a crystal for a pearl or vice versa?
Yes, you may request this change for any piece in the message to seller area upon checkout- the price is the same.

-Where can I add a pearl, crystal, necklace or additional charms?
On the left hand side of my storefront, there is an “Add pearl/crystal” section, as well as an “Add bracelet/necklaces” section. There you can find several add on choices in addition to the most common ones below. If you would like to add an additional charm, please convo me, and I will set up a custom listing☺
-Add Crystals/Pearls: https://www.etsy.com/shop/WearableWhispers?section_id=7295887
-Add Necklaces/Bracelets: https://www.etsy.com/shop/WearableWhispers?section_id=7295898

-Do you have any design stamps?
I currently have several design stamps such as a ladybug, paw print, infinity symbol, baby footprints, remembrance ribbon, moon, cross, sign language hand with the I love you symbol, right handprint, megaphone, snowflake, angel wings, a few different types of hearts, stars, and flowers.
You may view the designs at http://wearablewhispers.blogspot.com/p/design-stamps_21.html

-Where can I view your different fonts?
I have several different fonts available, and you may view them at www.wearablewhispers.blogspot.com
Please note: some fonts only come in upper or lowercase, and I am unable make fonts bigger or smaller, as they are metal stamps and each set only comes in one size. If no font is specified on an order, the one shown in the main listing picture will be used. If your not sure if a font you like will fit, just contact me, and I’ll be glad to help.

-Can I shower in my jewelry?
To extend the life of your jewelry, I recommend removing it before sleeping, swimming, and showering, but occasionally getting your jewelry wet will not hurt it. Just be sure to dry it off. You will also receive a small polish cloth sample with your order to clean pieces if needed.

How do I clean my jewelry?
Sterling silver can naturally tarnish over time. Please use the enclosed sample polish pad to remove tarnish at the first sign of darkening. Storing your pieces in an airtight Ziploc bag and away from sunlight and moisture when not in use will prevent tarnish. Read more on jewelry care at:
http://wearablewhispers.squarespace.com/jewelry-care/

What type of silver do you use?
All the silver used in my jewelry is sterling.

What type of gold do you use?
All the gold I use is 14K gold filled, as the price of solid gold is very high and the looks are the same. These pieces contain much more gold than plated jewelry, and you should not be able to tell the difference between gold filled and solid. Gold filled jewelry is more valuable and tarnish resistant than gold plated. It does not flake off, rub off, or turn colors. Anyone who can wear gold, can wear gold filled jewelry without worries of allergic reactions. Read more about gold filled products here: http://www.ehow.com/facts_6017694_difference-between-gold_filled-gold_plated_.html

This shop accepts Etsy Gift Cards.