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Frequently asked questions
How can I access the digital products I purchased?
Once your purchase is complete, you can easily access your digital products through your Etsy account. Head over to 'Purchases and Reviews,' and click 'Download Files' next to your order. You'll find the template link in the PDF file.
What should I do if I accidentally delete my purchased files?
No worries! You can always re-download your files. Just go to 'Purchases and Reviews' in your Etsy account and click 'Download Files' next to your order.
Custom and personalized orders
If you're experiencing issues downloading your files, please try these troubleshooting steps:
- Ensure you're logged into your Etsy account
- Check your internet connection
- Try using a different browser or device
- Clear your browser’s cache and cookies
If you're still having trouble, please get in touch with us, and we’ll be happy to assist you!