WetherbyMartingaleCo

If you are unhappy with your purchase for any reason, please contact the shop owner. Items that are determined to be defective are eligible for a full refund within 10 days of purchase. Exchanges (unused, unworn, and in the same condition as receipt) will also be considered within 10 days; however, additional shipping costs are the buyer's responsibility. Except in the event of defect, custom orders are non-refundable.

WMCO accepts Etsy Direct Checkout, as well as Paypal. Payment is due within three business days of purchase. In the event of a cancellation, the buyer is responsible for contacting the seller with 24 hours.

All items are shipped via USPS Priority Mail or USPS First Class International. Delivery confirmation and additional insurance are available at the buyer's request. Multiple items qualify for a shipping discount. Please allow up to ten business days for delivery. Shipping time frames cannot be guaranteed - please contact the shop owner if you require upgraded shipping or prefer to have your package shipped to a different address. Wetherby's is not responsible for loss or theft during the shipping process if the buyer declines insurance.

REGARDING INTERNATIONAL ORDERS: Please not that the price listed on the customs form is calculated by determining how much it will take to REPLACE your purchase, not necessarily the price that was PAID. Certain discrepancies may arise with sale or clearance merchandise or the use of coupon codes and gift certificates. International buyers assume all responsibility for VAT fees, taxes, or duty incurred by his or her specific country of origin. If the buyer requests a $0 value or "gift" be declared on the customs forms, he or she forfeits the right to a replacement should the item become lost in the mail.

Please refer to the following link if you are unsure of your country's fee thresholds:
http://www.dutycalculator.com/new-import-duty-and-tax-calculation

Each collar sold through WMCO is a one-of-a-kind creation. Because specialty fabrics often contain large prints and patterns, please note that each collar will have subtle variations. The collar you order is NOT likely to be the same collar pictured in the listing. Each piece has its own desirable uniqueness determined by available materials and handcrafting.

SAFETY DISCLAIMER: Our shop specializes in "martingale collars," also known as soft choke collars. This collar is helpful for dogs with narrow heads such as greyhounds and other sighthounds (galgo, borzoi, saluki) for whom standard collars are unsafe. Martingales, however, are not breed-specific and can be used for any breed, small or large.

The martingale consists of a length of material with a metal ring at each end. A separate loop of material passes through the two rings. The leash attaches to a ring on this loop. When your dog tries to back out of the martingale, the collar tightens around his neck. If the collar is properly adjusted, it will tighten just to the size of your dog's neck and won't choke him. Fitted properly, a martingale collar is not painful or in any way inhumane. Please measure your dog's neck carefully or ask a dog trainer for assistance with fitting. DO NOT yank your dog's leash or tie him out while the martingale collar is in use.

Additionally, DO NOT allow your dog to chew on the collar or use it as a toy. Martingale collars purchased through WMCO are made to be durable and functional. They are not meant to be ingested. Regularly inspect the item for wear and damage, and replace as necessary. WMCO accepts no liability for injury or death as a result improper use.