fluffybunny1 on Sep 22, 2016
WOW! What terrific service. Everything was carefully packed and the shipment arrived at lightening speed. These letters are awesome. Fell in love with them as soon as I opened the box. They are now displayed in my craft studio, which, by the way has a witch theme. Perfect!!!
debra sachs on Jul 28, 2016
The letter m came broken and then it took over two weeks to get a replacement. Then today I get a letter from the post office asking for the original packaging and for me to bring it to the post office. The seller did not tell me to save package. She asked me to send pictures of the broken letter which I did. I think I should have received a replacement immediately and I don't think it is my responsibility to deal with the post office
PLEASE let me know in ADVANCE if you need an item/order by a specific date
I make all items to order, therefore items take a minimum 7-10 BUSINESS days AFTER payment clears to be made, and please note that the date of sale DOES NOT count.
If the shipping day falls on Saturday, Sunday or holiday I will mail it on the next business day.
Large orders may take a little longer.
I personally make and fill every order, which is why there is the 7-10 business day turnaround time . . . it is hard but great work cutting, sanding and finishing orders.
I try and match colors as best I can . . . if you want something matched specifically a picture would be great! Also keep in mind that my computer screen and your computer screen might look a little different (in regards to colors) . . . please know that I have 100's of pieces of paper and chose the one(s) that I think match your request the best . . . but since I can't see it in person it may be difficult to match it 100%, but I am sure you will be happy with my selections.
I cut, sand, paint and finish every item myself. I distress EVERYTHING (sand and stain or paint all wood and each piece of paper is inked with complementing ink on the edges). If you do not want your item distressed PLEASE let me know before you order!! I finish ALL items this way . . . unless otherwise stated in the listing.
* Primitive or distressed means that I leave the imperfections in the wood there, so knots, etc are to be expected.
If you have any questions please feel free to contact me, THANK YOU!!!
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
For lost or damaged packages, I will replace if possible or refund your money if desired. However, if the delivery confirmation indicates delivery, no refunds or replacements will be issued for loss.
Refunds and Exchanges
PERSONALIZED item sales are final.
ALL other shop items: I offer an even exchange or store credit for purchase price only, and do not refund shipping costs on items that have already shipped.
RETURNS AND EXCHANGES MUST BE MADE WITHIN IN 5 DAYS OF RECEIVING ITEM. BUYER pays return shipping costs (to return to me and reship new item).