WhenIWasYourAge

Custom Celebration Supplies

4720 Sales

WhenIWasYourAge

Custom Celebration Supplies

4720 Sales On Etsy since 2011

5 out of 5 stars
(695)

Announcement   All of our items are made-to-order. Wholesale accounts are available. Contact us for information.

Announcement
Last updated on May 19, 2016

All of our items are made-to-order. Wholesale accounts are available. Contact us for information.

WhenIWasYourAge

Contact shop owner

WhenIWasYourAge

Red and Black Buffalo Plaid Laminated Placemat
US$9.00
Fraser Tartan Print Plastic Plate - Set of 12
US$14.00
Fraser Tartan Monogram Placemat
US$9.00
View all 514 items

Shop policies

Last updated on February 23, 2015
Thank you for visiting our shop. Custom orders are always welcome. Please feel free to inquire.

Please read this important information about our printable and hand-made products:

PARTY ACCESSORIES INCLUDING (BUT NOT LIMITED TO) CUPS, UTENSILS, FAVOR BOXES, SCOOPS AND PLATE INFORMATION
Our cups, wooden utensils, scoops, favor boxes and plates are not printed directly onto the item. They are labels that are carefully adhered to each product. As such, slight imperfections are sometimes present. We will not ship any product that we deem to be second-rate. However, they are hand-assembled and may not conform to every buyer's notion of an ideal product. We want you to be completely pleased with your purchase and think we have a unique and one-of-a-kind product line to offer our customers. If you aren't happy with any potential imperfection, we would rather you not purchase our product than be disappointed and end up leaving bad feedback or are silently disappointed.. By in large our customers love our products but not every customer is the right fit for every shop and products. If, for some reason, you receive your product and feel it goes beyond the boundaries of what we have described here as unacceptable, PLEASE contact us first before leaving negative feedback or not contacting us at all.

PRODUCTION TIME
Almost all of the items in our shop are made-to-order. Production times vary depending on the size of the order but are at least 5-8 business days (Monday-Friday). If an order is received with incomplete information, this may delay the production time of your order. Orders with additions may be delayed in production. Holidays that fall on business days may also increase production lead time. If you have a specific event date, please let us know in the Notes to Seller area at checkout. Orders purchased and needed within 10 business days of purchase will require a rush charge at an additional $5 charge. Please add that listing to your basket at checkout and note the event date. https://www.etsy.com/listing/150829241/priority-shipping. Large orders or orders with very short production times may require additional rush charges. We will contact you in those instances.

PRINTABLE FILES
All of the files we e-mail to our customers have an expiration date. That expiration date is noted when we send you the files. We try to remind our customers of these expiration dates when they purchase a file and when it's sent. Regardless of when you intend to use your file, PLEASE download it and note the location on your computer as soon as you receive it. The need for computer space doesn't allow us to keep custom files once they've been sent to our customers. We send printable files through our file sending service HighTail. Your file will be available to you to download after it is sent for a MINIMUM of 2 weeks. Unfortunately, after a file has expired, there is no way for us to retrieve it. The order will need to be repurchased and remade.

PLEASE make sure you provide us with all of the necessary information AT THE TIME OF PURCHASE if your printable is to be personalized. Delays in providing this information will delay your order. If your order is missing the personalized information, we will contact you a maximum of 2 times to remind you. If, after 7-10 days we haven't heard back, your file(s) will be sent to you without personalization in jpeg form for you to personalize yourself. Unfortunately, it is time-consuming and difficult for us to continue to contact a customer for information. Once a file has been sent, the transaction will be complete and no additional changes can be made.

CUSTOM LISTINGS
Custom listings will be posted for 3 days. Orders not purchased after that time will be deactivated. A renewal fee of $1 is charged to reactivate.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept PayPal only. If you don't have a PayPal account, you can still checkout by simply using your credit card. PayPal payments made with checks must clear prior to our beginning your order.
Shipping
PLEASE try to purchase your party supply items as early as possible. While we may ship your item within our posted time frame, other conditions such as weather or postal holidays can delay the delivery of your package. Please note that if we ship your item within our published time frame, ship with the proper postage and shipping service, we are not responsible for packages that do not arrive in time for your event. Refunds will not be given for any items that arrive late due to postal service or other carrier delays. PayPal charge-backs are not honored for packages that have been delivered but that arrive late.

Lead times for all items are GENERALLY 5-8 business days. Large order lead times are longer. If you need your order within 10 business days of receipt of purchase, please purchase the RUSH listing in addition to your regular listing. Please provide us with your event date at the time of purchase. https://www.etsy.com/listing/150829241/priority-shipping?ref=shop_home_active&ga_search_query=priority
Unless otherwise notified, we ship via U.S. mail. Larger orders or orders with unusually short lead times may be subject to additional rush charges.

Tracking is always provided. Once a package has been shipped and tracking has been provided, we are no longer responsible for your item. Please make sure that the SHIP TO address on the order is correct. We are not responsible for incorrect shipping addresses, including incorrect names.

If you have any questions regarding the shipping status of your order after it has shipped, you can easily track your package. We strongly suggest you do this if you have a critical deadline. Sometimes packages sit in the post office until the following day. Orders lost due to incorrect addresses or missed deadlines due to postal service errors (i.e., 2-day Priority that arrives 3-4 days later) will not be credited or replaced without additional charges.

If you change your SHIP TO address with us after you have placed your order, the official shipping confirmation may not contain the new address. By tracking your package you can easily follow it's progress. If the information on tracking is incomplete, you can call your local Post Office for a more real-time update. Unless we are responsible for your shipment arriving late (i.e., late shipping beyond 5-8 business days, incorrect postage for the needed date) you are responsible for any claims. We rarely, if ever, have shipping problems when a correct address has been provided.
Refunds and Exchanges
We make every effort to offer outstanding customer service. However, please understand that we are a custom-made shop and that everything we make is made-to-order. Even if your item isn't personalized, it is still a custom-made product. There are NO REFUNDS OR CANCELLATIONS on orders. PLEASE NOTE OUR PUBLISHED PRODUCTION SCHEDULE. Nothing is stocked so if you order something thinking it is a stock item and expect it to ship in a day or so and then decide to cancel, you are still liable for payment. If we've purchased labels or other items on behalf of your order, we must charge you for those purchases.

Our policy is to replace if an error has been made on our part or an item has been damaged in transit. Please remember that we are a small business and respectfully request a timely response (within 1 week of receipt) to any damages or mistakes.

Please also see our ORDER CANCELLATIONS below.
Additional policies and FAQs
Please read this important information about our printable and hand-made products:

PARTY ACCESSORIES INCLUDING (BUT NOT LIMITED TO) CUPS, UTENSILS, FAVOR BOXES, SCOOPS AND PLATE INFORMATION
Our cups, wooden utensils, scoops, favor boxes and plates are not printed directly onto the item. They are labels that are carefully adhered to each product. As such, slight imperfections are sometimes present. We will not ship any product that we deem to be second-rate. However, they are hand-assembled and may not conform to every buyer's notion of an ideal product. We want you to be completely pleased with your purchase and think we have a unique and one-of-a-kind product line to offer our customers. If you aren't happy with any potential imperfection, we would rather you not purchase our product than be disappointed and end up leaving bad feedback or are silently disappointed.. By in large our customers love our products but not every customer is the right fit for every shop and products. If, for some reason, you receive your product and feel it goes beyond the boundaries of what we have described here as unacceptable, PLEASE contact us first before leaving negative feedback or not contacting us at all.

PRODUCTION TIME
Almost all of the items in our shop are made-to-order. Production times vary depending on the size of the order but are at least 5-8 business days (Monday-Friday). If an order is received with incomplete information, this may delay the production time of your order. Orders with additions may be delayed in production. Holidays that fall on business days may also increase production lead time. If you have a specific event date, please let us know in the Notes to Seller area at checkout. Orders purchased and needed within 10 business days of purchase will require a rush charge at an additional $5 charge. Please add that listing to your basket at checkout and note the event date. https://www.etsy.com/listing/150829241/priority-shipping. Large orders or orders with very short production times may require additional rush charges. We will contact you in those instances.

PRINTABLES
Our policy on printables: All printables will be sent in PDF form unless otherwise noted. They will be sent to the Etsy address listed on your purchase or through an Etsy conversation -- not your Paypal e-mail. IMPORTANT: Unless you have purchased an instant download, your files may be sent to you via our file sending service. We use this service because it is impossible and impractical to hold onto custom files indefinitely. Files do expire. The expiration date will be noted when your file is sent. Please do not wait until the last minute to view or save your files. If your files have expired, we have no way of retrieving them for you. If you delete a custom file or have your file expire and request a resend, it is the same as purchasing any product and throwing it away. A new order must be placed for a resend.

PDF files require Adobe Reader. If you don't have Adobe Reader, you can download it for free at www.get.adobe.com/reader

REFUNDS
We do not offer refunds on anything other than our mistakes with production. Shipments that arrive late due to circumstances outside our control are not eligible for refunds.

COLOR
Computer monitors vary greatly in the colors that a customer sees. Our printed pieces may differ from the color you see on your computer screen. If you do not provide us with a color number from our color chart, the color choice will be at our discretion. The only way to ensure your color is satisfactory to you prior to your receiving your order is to request a printed color sample. Please contact us through a conversation to discuss this option.

ORDER CANCELLATIONS
Because most of the items in our shop are custom and made-to-order, all cancellations must be approved. If we have begun designing or have purchased items for your products, you will not be able to cancel your order. Design and production or purchase of products to produce your order can occur as soon as an hour or so after your order is placed.