WheretheOrchidsGrow

Arnhem, The Netherlands · 253 Sales

WheretheOrchidsGrow

Arnhem, The Netherlands 253 Sales On Etsy since 2011

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(117)
Shop owner

Leila

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Leila

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Leila

Shop policies

Last updated on August 29, 2012
Everything you see here is handmade by me with lots of love and care for quality and details. Please allow for the unique qualities that handmade goods posses. No two items will be exactly the same.

I do my best to reflect the true colours of the objects in my photographs. Please note that screen resolutions may differ and colours can show up a little differently on your screen.

If you are new to shopping on Etsy you may find this article helpful http://www.etsy.com/help/article/339

Accepted payment methods

Payment
I accept all payments through Paypal.
Paypal accepts all major credit cards and debit cards, you do not need a Paypal account. Just click the Paypal button and it will guide you through the options.

Payments need to be made upon purchase. If you pay through e-check your payment needs to clear within 5 - 7 days. If a payment does not clear, I will have no other choice but to cancel the order.
Shipping
I ship through Post.NL and obtain proof of shipping. To keep shipping costs as low as possible this does not always include a tracking number or insurance.

I am more than happy to upgrade your shipping options please contact me for quotes.

SHIPPING AND DELIVERY TIMES
Your parcel will ship as soon as your payment has been cleared.
I ship Mondays, Wednesdays and Fridays. (excluding bank holidays or any unforeseen circumstances, in which case I will notify you as soon as possible.)
You will receive an Etsy shipping confirmation email as soon as your parcel has been posted. Orders placed between Friday and Sunday will ship the following Monday.

***Please note that no true estimates can be given on delivery times as they vary greatly per destination. Our postal service does not guarantee these delivery times so neither can I.****

Delivery times estimate:
Netherlands 1- 4 days
Europe: 5 -14 days
Everywhere else: 7-21 days

Occasionally a parcel gets delayed or stuck in customs. These things are beyond my control unfortunately! If you believe your parcel is lost in the post please do not hesitate to contact me, I am happy to help where possible.

When purchasing gifts for a special occasion I advise to add some extra time to the longest shipping estimate in order to avoid disappointment. Especially around Christmas time orders can take quite a bit longer to arrive as post offices everywhere are swamped.

SHIPPING COSTS
Shipping costs are based on the actual weight and size of the item.

COMBINED SHIPPING:
I am happy to combine shipping costs on multiple orders.

PDF PATTERNS:
PDF patterns are emailed to the email address connected to your Paypal account. I will send the email as soon as possible, at the latest within 48 hours.
Refunds and Exchanges
If for any reason you are unhappy with your purchase please contact me before leaving feedback. You can contact me through Etsy's internal messaging system 'conversations' or through email. Please notify me of any problems as soon as possible, but at the latest within 7 days of receiving the item.

Your satisfaction means a lot to me and I will do my very best to resolve the matter.

Refunds will only be made upon the return of the undamaged goods. The buyer is responsible for all return shipping costs.

All digital pattern sales, personalized and custom made orders are final and non refundable.

I can not be held responsible for any duty or custom charges that may be incurred.

Please check your address details provided upon check out. I can not be held responsible if your order gets lost or returned because you provided an incorrect address.
Additional policies and FAQs
You can contact me through Etsy conversations or email.
My email address is: WheretheOrchidsGrow {at} gmail {dot} com

I try to take the weekends off as much as possible.
Thank you for understanding!