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WhimsicalFeltery's Shop Announcement

Hello, this is Whimsical Feltery, a fun and creative little shop of needle felted miniatures made by 14 year old, Kate.

The shop is run by her mom, 42things (Jo), who will be answering all convos, requests and promoting.

WhimsicalFeltery's Shop Policies

Payment

I accept Paypal. If you need to pay with another form of payment please contact me and I'll see what I can do.

Payment is due within 24 hours of purchase. If you are paying with anything other than Paypal you must contact me within 24 hours to talk to me about methods of payment. Feel free to convo me if you need help with Etsy checkout or if Paypal is having glitches.

I am a very understanding person and all I require is an email or two letting me know what's going on or if something has come up and I will do my best to be accommodating.

I will do Layaway for up to two weeks, just convo me with the date you would like me to reserve it until and I will reserve it for you.

Shipping

I will usually ship smaller items the same day and larger items on the Thursday after purchase. Feel free to contact me if you want to know the status of your item. If you want insurance on an item please let me know. Please let me know if you have not received an item, I will try help you find out what's going on. Please keep in mind that these items are shipped from Canada and could take from 4-30 business days to reach you.

4-7 business days within Canada
7-20 business days to the States
10-30 business days internationally

But, as always it could be more or less. Depends on the cycle of the moon.

International purchasers are responsible for any customs fees incurred within their country.

Refunds and Exchanges

These are hand felted creations and may be slightly varied from the pictures, in fact they are tiny pieces of art sculpture so variations will happen. I will try to make everyone as happy as I can, within reason, whether that means return or exchange. I will not refund shipping costs for returns or exchanges.

Refunds for non-delivery will not be given before 30 business days have passed.

Additional Policies and FAQs

There will be a minimum charge of $10 for any custom order no matter how small not including shipping.

Any custom order must be paid in advance.

Last Updated April 14, 2011