A.If you're not satisfied with your order you must message me within 3 days of receiving said item so we can discuss it. You must send back the item first. Once it arrives, I will give you a refund (shipping costs not included).

B. Custom order refunds:
1. If it's in your possession, you must ship it back to me within 3 days of receiving said item. 50% of what you paid for your custom order is nonrefundable (shipping costs not included)
2. If it hasn't been shipped to you yet, 50% of what you paid for your custom order is nonrefundable, so you will receive the rest back.

I accept Paypal because it is faster than other methods, but also, efficient. Please, pay through Paypal at the time of purchase. Your order will not be processed unless your payment has been cleared.

Checks or any other form of payment is not accepted.

For ready to ship items:
I ship from 3-5 days after your payment has been received.
Shipping prices are set for specific countries at the moment. If you don't see your country listed for shipping, feel free to contact me and I will gladly add it.
All items are securely wrapped in bubble wrap and sent off in envelopes/bubble mailers or boxes depending on the size of the items. Bigger/more fragile items will come in boxes, safely covered in bubble wrap/newspapers.

For Custom Orders:
Your order could take around 3-5 weeks to be completed and shipped. You will be contacted if this waiting time needs to be changed at any moment.

Please make sure to revise your current/full address well before I send out your order.

If your address is not up to date or is not the correct one, you must get in touch with the post office and clear things up so they can send it back on its way.

WhimsicalOOAKArt (by Diane Negrón) reserves the right to reproduce custom made items or any items that have been made by it in the past. It reserves the right to photograph and keep pictures of all items it creates and may use them for advertising or as samples for future listings. All photos of completed work are the property of WhimsicalOOAKArt (by Diane Negrón) and cannot be used without permission.

Non disclosure agreement: By purchasing from my shop you are agreeing not to share without authorization, alter, claim as your own or resell my work.
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My main focus is for my customers to feel happy and satisfied with their items. Good customer service is very important to me.
If you're happy with your order, feel free to leave a review. Your feedback is important. If, for some reason, you're not 100% satisfied with your order, feel free to contact me so we can discuss it.

Buyer's information is safe and respected with this shop.