WhiteOakMercantilePA

Handmade + hand painted wood signs & home goods.

Winterstown, Pennsylvania
|
| 1,898 Sales | 5 out of 5 stars 5 out of 5 stars

WhiteOakMercantilePA is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    ⭐️WANT TO SEE EVEN MORE? Visit our website for our full line of products! https://www.whiteoakmerc.com
🖌️ All items are handmade and painted to order!


⭐️ White Oak Mercantile is a family owned business specializing in handcrafted signage and decor for your home, gift-giving and events. All items are made to-order in our home workshop. We take great pride in the fact that we design, craft and paint every sign that leaves our doors. Thank you for supporting small businesses like ours!


⏱ 𝐏𝐑𝐎𝐂𝐄𝐒𝐒𝐈𝐍𝐆 𝐓𝐈𝐌𝐄𝐒
All signs ship 4 weeks from the date of purchase. We would love to shorten our production times, but due to high order volume we simply cannot. Please remember that there are only two of us - we do not have a team of employees and we do not mass-print our items on canvas.
Rush orders are available for an additional fee and are provided in the size drop-downs. Purchasing a sign with a Rush option means that your order will ship 2 weeks from the date of purchase. When Rush options are not available, they will be made available again on the 1st day of the following month.
Home decor and smaller items ship 10 working days from the date of purchase.


⭐️ 𝐋𝐎𝐕𝐄 𝐘𝐎𝐔𝐑 𝐎𝐑𝐃𝐄𝐑?
Please leave us a review and tell us how much you love your order. We love to see what our items look like in your homes, so pictures are much appreciated! If - for any reason - you are unhappy with your order, *PLEASE reach out to us first before leaving a review*. We take pride in offering our customers great customer service and amazing products, so please help us protect our family business by always giving us the chance to rectify any issues. Thank you ⭐️


📩 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐇𝐎𝐔𝐑𝐒
Monday - Friday | 7am - 4pm EST (**No weekends or holidays**)
If you send a message over the weekend, we will try to answer if available, but ask that you please patiently wait for our response on Monday.


✈️𝐒𝐇𝐈𝐏𝐏𝐈𝐍𝐆 𝐏𝐎𝐋𝐈𝐂𝐘
Please be aware that the "estimated delivery date" given with your order is not a timeframe we quote or guarantee...it is ONLY AN ESTIMATE given by Etsy and is based on shipping carrier quotes - it does not reflect any delays they may have while your package is in transit to you. YOUR SHIP BY DATE IS THE ONLY DATE WE HAVE CONTROL OVER AND THE ONLY DATE WE GUARANTEE. If for any reason your order is time sensitive, please purchase the Rush option. Our workload is very heavy, so unfortunately we cannot complete sign orders sooner than 2 weeks with the Rush option. Please note: purchasing expedited shipping only expedites the shipping, it does not expedite the time we need to complete your order.


🔔 𝐏𝐑𝐎𝐎𝐅𝐒
Since we do not offer custom orders, we do not provide proofs. It is the buyers' responsibility to review any names or dates needed for personalized items for accuracy. Since we paint all of our items according to your exact specifications, we cannot be held responsible for mistakes made during the ordering process by customers.


🔔 𝐑𝐄𝐓𝐔𝐑𝐍𝐒
White Oak Mercantile does not accept returns or exchanges. Please ensure that you open and inspect your delivery immediately and contact us for any concerns.

We take great care in packaging your items and purchase extra shipping insurance, but on the rare occasion that your item(s) arrive to you damaged, we ask that you contact us within 48 hours of confirmed delivery with at least 3 photos of the damages - including damage to the packaging. Failure to do so will result in us being unable to file a damage claim and repair or replace your damaged item.


🔔𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐓𝐎 𝐘𝐎𝐔𝐑 𝐎𝐑𝐃𝐄𝐑
Please ensure that your order is correct before purchasing. Once your purchase is complete, it gets put into our production schedule immediately, so no changes can be made.


🔔 𝐂𝐀𝐍𝐂𝐄𝐋𝐋𝐀𝐓𝐈𝐎𝐍𝐒
Due to high order volume and the additional time needed to source our materials as a result of global shortages and supply chain issues, cancellations are not possible.


🔐 𝐂𝐎𝐏𝐘𝐑𝐈𝐆𝐇𝐓
The content herein, including but not limited to: designs, materials, all intellectual property and the selection and placement thereof in such designs, copy, text, and photography, is the sole and exclusive right of White Oak Mercantile. Any attempt to copy or reproduce any designs, by any means, electronic, manually, visually or otherwise is prohibited by law and all infringements, intentional or otherwise, shall be prosecuted to the full extent of the law.

We can't wait to bring a little "Merc-Made" flair to your home!

-------------------------------------------

🌷Join our e-mail list 🌷- Just copy and paste into your browser:
https://bit.ly/2RryNad

Join the White Oak Merc Insiders Email List where you’ll be spoiled with coupons, give aways, sneak peaks and more!

Announcement

Last updated on Jul 19, 2022

⭐️WANT TO SEE EVEN MORE? Visit our website for our full line of products! https://www.whiteoakmerc.com
🖌️ All items are handmade and painted to order!


⭐️ White Oak Mercantile is a family owned business specializing in handcrafted signage and decor for your home, gift-giving and events. All items are made to-order in our home workshop. We take great pride in the fact that we design, craft and paint every sign that leaves our doors. Thank you for supporting small businesses like ours!


⏱ 𝐏𝐑𝐎𝐂𝐄𝐒𝐒𝐈𝐍𝐆 𝐓𝐈𝐌𝐄𝐒
All signs ship 4 weeks from the date of purchase. We would love to shorten our production times, but due to high order volume we simply cannot. Please remember that there are only two of us - we do not have a team of employees and we do not mass-print our items on canvas.
Rush orders are available for an additional fee and are provided in the size drop-downs. Purchasing a sign with a Rush option means that your order will ship 2 weeks from the date of purchase. When Rush options are not available, they will be made available again on the 1st day of the following month.
Home decor and smaller items ship 10 working days from the date of purchase.


⭐️ 𝐋𝐎𝐕𝐄 𝐘𝐎𝐔𝐑 𝐎𝐑𝐃𝐄𝐑?
Please leave us a review and tell us how much you love your order. We love to see what our items look like in your homes, so pictures are much appreciated! If - for any reason - you are unhappy with your order, *PLEASE reach out to us first before leaving a review*. We take pride in offering our customers great customer service and amazing products, so please help us protect our family business by always giving us the chance to rectify any issues. Thank you ⭐️


📩 𝐂𝐎𝐍𝐓𝐀𝐂𝐓 𝐇𝐎𝐔𝐑𝐒
Monday - Friday | 7am - 4pm EST (**No weekends or holidays**)
If you send a message over the weekend, we will try to answer if available, but ask that you please patiently wait for our response on Monday.


✈️𝐒𝐇𝐈𝐏𝐏𝐈𝐍𝐆 𝐏𝐎𝐋𝐈𝐂𝐘
Please be aware that the "estimated delivery date" given with your order is not a timeframe we quote or guarantee...it is ONLY AN ESTIMATE given by Etsy and is based on shipping carrier quotes - it does not reflect any delays they may have while your package is in transit to you. YOUR SHIP BY DATE IS THE ONLY DATE WE HAVE CONTROL OVER AND THE ONLY DATE WE GUARANTEE. If for any reason your order is time sensitive, please purchase the Rush option. Our workload is very heavy, so unfortunately we cannot complete sign orders sooner than 2 weeks with the Rush option. Please note: purchasing expedited shipping only expedites the shipping, it does not expedite the time we need to complete your order.


🔔 𝐏𝐑𝐎𝐎𝐅𝐒
Since we do not offer custom orders, we do not provide proofs. It is the buyers' responsibility to review any names or dates needed for personalized items for accuracy. Since we paint all of our items according to your exact specifications, we cannot be held responsible for mistakes made during the ordering process by customers.


🔔 𝐑𝐄𝐓𝐔𝐑𝐍𝐒
White Oak Mercantile does not accept returns or exchanges. Please ensure that you open and inspect your delivery immediately and contact us for any concerns.

We take great care in packaging your items and purchase extra shipping insurance, but on the rare occasion that your item(s) arrive to you damaged, we ask that you contact us within 48 hours of confirmed delivery with at least 3 photos of the damages - including damage to the packaging. Failure to do so will result in us being unable to file a damage claim and repair or replace your damaged item.


🔔𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐓𝐎 𝐘𝐎𝐔𝐑 𝐎𝐑𝐃𝐄𝐑
Please ensure that your order is correct before purchasing. Once your purchase is complete, it gets put into our production schedule immediately, so no changes can be made.


🔔 𝐂𝐀𝐍𝐂𝐄𝐋𝐋𝐀𝐓𝐈𝐎𝐍𝐒
Due to high order volume and the additional time needed to source our materials as a result of global shortages and supply chain issues, cancellations are not possible.


🔐 𝐂𝐎𝐏𝐘𝐑𝐈𝐆𝐇𝐓
The content herein, including but not limited to: designs, materials, all intellectual property and the selection and placement thereof in such designs, copy, text, and photography, is the sole and exclusive right of White Oak Mercantile. Any attempt to copy or reproduce any designs, by any means, electronic, manually, visually or otherwise is prohibited by law and all infringements, intentional or otherwise, shall be prosecuted to the full extent of the law.

We can't wait to bring a little "Merc-Made" flair to your home!

-------------------------------------------

🌷Join our e-mail list 🌷- Just copy and paste into your browser:
https://bit.ly/2RryNad

Join the White Oak Merc Insiders Email List where you’ll be spoiled with coupons, give aways, sneak peaks and more!

Items

1898 Sales

Etsy automatically translates most text on the site to your preferred language.

See in original language

 

All Items

Etsy automatically translates most text on the site to your preferred language.

See in original language

White Oak Mercantile

Contact shop owner

White Oak Mercantile

Reviews

Average item review
5 out of 5 stars
(368)
See reviews that mention:

About WhiteOakMercantilePA

Sales 1,898
On Etsy since 2019

Welcome to The Merc!

• WHAT MAKES THE MERC STAND OUT •

• All of our signs are designed digitally, in-house by Jenn, before they are ever painted (there is no vinyl on any of our items!). We do not use pre-made, purchased SVGs for our signs like the majority of sign makers. That means you won’t (or shouldn’t) find a replica of a White Oak Mercantile item online or in any big box store! We’ve worked diligently to develop a “signature style” - when you purchase from us, you will receive items that are “distinctly White Oak”.

• Not all sign shops are the same! All of our signs are designed in-house, hand made and hand painted. We are not a "print on demand" shop feeding thin sheets of wood through an ink based printer or sending Jenn's designs out to a 3rd party to be printed. Each sign is truly a start-to-finish work of art.

• Each Merc piece is hand cut, specially designed, painted, framed, finished and packaged by us using only the highest quality materials. You can purchase with confidence knowing we are loving on your piece from start to finish.

•It's all in the details. Our signs are made from 3/4” wood - they are heavy, solid, and built to last! Our speciality paints, glazes and stains are all water-based (with built-in sealers) with no harmful VOC’s and no strong, annoying odors. Our signs are designed to appear rustic and aged, so there may be knots and imperfections in the wood. We believe this adds beauty and makes each one unique. Our “signature finish” is a combination of distressing and antiquing that gives our signs a popular aged appearance and makes “Merc signs” stand out. Each sign is carefully made by hand, so no two signs will be exactly alike. Please remember that color may vary due to monitor display differences.

•We strive for top notch customer service, the highest quality work, and sturdy packaging - our focus is our customers!

Are you a maker interested in purchasing our original designs to use for your own projects? We now have an Etsy shop just for you! Check out White Oak Design Co at
https://www.etsy.com/shop/WhiteOakDesignCoUS

Shop members

  • Jason

    Owner, Carpenter

  • Jenn

    Designer, Maker, Customer Service

  • Jason

    Owner, Carpenter

Shop policies

More information

Last updated on May 18, 2022
Frequently asked questions
Do you accept custom orders/size requests?

Unfortunately we are not able to offer custom orders at this time.
All sizes and designs currently offered can be found in our active listings.
We do, however, offer a wide selection of personalized items - any text entered into a personalization box is added onto the purchased item. Please be sure to double check all spelling as your sign will be painted exactly as ordered.

Shipping Information

Free shipping (FedExor USPS Priority - at our discretion) is included with every purchase*
*Expedited shipping is available for an additional fee (please note that expedited shipping is NOT the same as Rush Production).

If, in the unfortunate occasion, your purchase becomes damaged or lost during transit, please contact us within 24 hours of delivery date with photos of any damages

If, for any reason, you need to return an item for repair, please note that buyers are responsible for return shipping costs. Items to be returned should be received in their original condition (apart from any damages that occurred during shipping to you) to avoid being charged for loss of value. We will not reimburse for outside repairs.

Returns/Exchanges

All sales are final.

To avoid any problems, please read each listing description carefully and contact us with any questions PRIOR to purchase.

If there are any issues with your purchase, please contact us within 24 hours of delivery to report damage and submit pictures of the item(s) and any damage to the box(es) to be eligible for repair or replacement. We are not responsible for reimbursement for outside repairs. We do NOT replace damaged items without receiving items back (return shipping is the responsibility of the customer) in the condition they were received.

Production Time

Our current production time can be found on our listings. Please understand that, due to heavy order volume, we will need the full production time given to create your order. It’s only 2 of us and our items are completely handmade, which means they take a lot of time to prep, paint, assemble and package.

NO purchases will be rushed without purchasing the rush option during checkout.

Please note that expedited shipping is NOT the same as rush production.

When your order ships, you will receive an email with tracking information. If you currently have an order in production and are wondering when it will ship, you can view your ship date on your receipt page under “Purchases and Reviews”.

Can I get a proof of my order before purchase?

We do not send digital proofs. We cannot send digital proofs for color choices since our items are painted and not printed/vinyl.

Please note that, if names/dates are added inside the personalization box, your item(s) will be painted exactly as you have written.

We are not responsible for misspellings, incorrect dates or any other incorrect information that appears on your items unless it does not match what you put in the personalization box.

What is included in my purchase?

Unless otherwise stated in the listing description, no photo props/florals/etc. are included with your purchase.

We have taken the time to make sure our listing photos and descriptions are as detailed as possible. It is the buyer’s responsibility to read listing descriptions thoroughly and contact us with any questions prior to purchase. Once an order is placed, it cannot be changed.

Christmas order deadlines?

Please see listing photos for four our Holiday Shipping calendar - published in September each year.

Effective 2022, we will close each year in December to celebrate the holidays, birthdays and anniversaries & will not resume production until February of the following year - so make sure to pay attention to ordering deadlines!

Materials

Our items are made from the highest grade wood available unless otherwise specified. Unlike mass-printed items made from perfectly smooth MDF or chipboard, there will be natural imperfections on wooden items. While we do our best to select the most flawless pieces possible and sand multiple times during prep, please understand that cracks and dings are considered normal on wooden items and that temperature will have an effect on wooden pieces as they expand and contract.

Knots are often present on frames and add to the character and beauty of our items. We make no attempts to cover or avoid knots as we believe that real wood is beautiful as-is and best left unaltered.

What are Weather Wash Stains?

Weather Wash products differ from your typical water or oil-based stains.

While water and oil-based stains produce a consistent finish on wood, Weather Wash products are reactive. Weather Wash products are tannin-reactive, meaning they react to the tannins in each individual piece of wood. What this means is that the over-all finish will vary on each piece of wood, so color variation is to be expected and is considered normal.

Each piece of wood (even from the same wood species) can be higher or lower in tannins than a piece from the same run, so we can NOT guarantee a consistent finish using Weather Wash stains. They give a more natural, weathered finish to the wood. Which is a big part of why we love them so much!

Will my piece look exactly like the image?

No. In fact, our customers think their items look better in person! However, please remember that these are hand made & hand painted pieces - they contain no vinyl, are not printed by machines, and are very heavy and sturdy.

We do our best to accurately represent color & our antiqued finish, but please note that different monitors and devices show color differently and lighting used in photos will impact display.

No frame nor background piece of wood will be exactly identical to the images. Each piece of wood takes on its own life. Grain marks, "eye" or "knot" divot imperfections, different level or color of stain absorption, tannin levels - this is what working with wood is and results in a completely unique piece each time.