Thank you for stopping by.

If your package is lost by the USPS please file a lost package report with them.
With their new GPS location scanning/package tracking it's now easier to find MIA packages. Send me the case number so I can verify with the USPS that the report was filed. Once they finish their investigation if they determine your package lost I will send you a new package.

If you ordered molds and they are not the size you wanted and you didn't check the size prior to purchase you may mail the Unused molds back to me and I will refund the cost of the molds only. Shipping will be your responsibility both ways since it was your error.

If the issue is my error and the molds are defective, damaged or I sent the wrong molds please send me a picture of the problem mold. I will not require a return of the wrong/damaged mold and will send you a complete refund OR mail you a replacement package immediately after your picture of the issue is received by me.

If your package shows as delivered and it was stolen from your porch you'll need to file a police report.

If your package arrives open and contents are missing I need you to save the damaged package to take multiple pictures of and/or take to the post office. There is no way to file an insurance claim without this damaged package so don't throw it out.

SIZE, SIZE SIZE: PLEASE check the size PRIOR to purchase. This way you are not surprised when your new molds arrive. All listings have a picture with the item next to a ruler. :)

Please note that all molds are handmade as they are ordered and the orders are mailed in the order that they are received. :)

IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS: Contrary to what is currently noted in my listings, VAT, GST and/or other applicable country taxes are NOT included in my purchase prices, and additional taxes may be collected in your country of origin at time of delivery. Please take this into consideration before purchasing. Thank you. *******Additional duties and taxes may apply." link to this page that describes the responsibilities for customs duties and import VAT: www.etsy.com/help/article/5023

"Please note - some countries may charge import taxes, customs, and fees. Before purchasing, please be familiar with your countries' import policies. Customs, Duties, and taxes are responsibilities of the buyer. We are a honest and lawful business regarding items values and descriptions on customs forms. Please do not ask us to alter these values. Thank you!"


I have switched to Purple and or blue or Yellow Mold Material....Your molds will be Purple, yellow or blue. All my molds are FOOD SAFE and flexible and per the manufacturer do not contain BPA. :)

***I always use First Class USPS mail for orders. I ship priority mail at my discretion for larger orders at no extra cost to the customer. If you are in the U.S. You may select Priority Mail option at checkout for an extra fee.

Please visit my other shop. I'll be filling with some new molds that are more flexible and with different designs using a poured liquid silicone.
Molds4you.com

I appreciate your business. Your happiness with our transaction is my goal. If for any reason you are not satisfied with your purchase please message me and I will try to make it right!

Store Policies
http://www.etsy.com/shop/WhysperFairy/policy

~~~Please Read Below for more Important Information.

INTERNATIONAL buyers please note it may take a little longer for your package to get to you. Packages can take anywhere from 2-4 weeks to arrive at your house.

**********International orders are shipped via First Class International mail. I cannot be held responsible for customs fees your package may incur as they are imposed by the receiving country and are not in my control.