WickedApothecarySoap

Wicked Apothecary Soap

Iselin, New Jersey

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Alison Wonderland

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Alison Wonderland

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Shop policies

Last updated on April 29, 2022

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Hello! Thank you for your interest in and support of my shop, Wicked Apothecary. I promise to continue to provide you with the high-quality soap and beauty products that you love and that will love you back. I am always researching new techniques, products and ingredients in order to make sure that my own products are the best that I can offer. I love my customers and jump at any opportunity to answer questions and take suggestions, so please convo me at any time. I am here for you, my customers, and also because of you. Take care and enjoy Wicked Apothecary!

Accepted payment methods

Paypal
Returns and exchanges
I will refund or replace any product that arrives damaged and in such a condition that the damage doesn't allow for the product to be used as it was intended. (This does not include, for instance, soap that may have been dented in shipping, or deodorant or solid balm that may have melted during shipping.) In this instance, I will replace the order with no cost to the customer, or refund the complete purchase and shipping amounts. I may ask about the condition in which it was received and may ask for digital pictures of its condition to be sent so that I may avoid damage happening in future shipments.

If the package in not received within 4 weeks of it being shipped within the United States, I will replace the order at the cost of shipping, or will refund the amount paid less the shipping cost.

I am not responsible for lost or stolen orders if they have been marked as delivered by the USPS or FedEx. I am also not responsible for orders that were shipped to undeliverable addresses, provided that the address I used is the address that was provided to Etsy or PayPal by the buyer. Please make sure that the delivery addresses on both Etsy and PayPal are up to date and accurate.
Payment
I currently accept PayPal payments and must receive payment for products and shipping before your order is shipped. Please convo me if you have any issues or questions. Thanks!
Shipping
My shipping cost amounts are for USPS First Class shipping, and include tracking confirmation. Any orders weighing over 13 ounces will be shipped Priority, as per USPS policy. Any items that may melt in warm weather conditions may be shipped using FedEx Ground at the request of and at a higher cost to the customer. I will convo the customer shortly after purchase if this is suggested. I will refund any shipping overpayment over the amount of $.50 to the PayPal account that was used to make the original payment. I will try to fulfill any requests for faster shipment, otherwise all orders will be shipped by the date posted on my Etsy shop pages.
Additional policies and FAQs
If you do not love your order, please convo me first before leaving a review and I will do my best to make sure that you are happy.