Handcrafted Elemental Jewelry
WildCarrotStudio's Shop Policies
Thank you for visiting my shop on Etsy! If you would like more information or a way to keep in touch please visit my website at http://www.wildcarrotstudio.com ~ Heather
Kansas residents will be charged the state sales tax on checkout (currently 6.15%)
Items in my shop will ship 1 to 5 business days after purchase, depending on whether they are in stock or made to order (please see individual listings for status). All purchases will be shipped using US Postal Service First Class mail to give you the best rates domestically and internationally.
Prefer USPS Priority mail? Simply leave a “note to seller” during checkout stating this as your shipping preference and I will send you a PayPal invoice for the difference in shipping cost between Priority and First Class rates: an additional $2.00 for US destinations, $6.95 for Canada & Mexico, and $8.95 for all other international destinations (2-3 day delivery to most US destinations, 6-10 days international).
Other shipping questions or concerns? Please convo me and I’ll do my best to answer your questions or get you a quote right away.
International customers - please note that your country may charge a customs duty or other fees for you to receive your package and this is not included in the shipping fee. Also, I unfortunately have no control over how long your package may be held up in customs - most orders are delivered in a reasonable time frame but it can sometimes take weeks to clear customs.
Refunds and Exchanges
I make every item in my shop by hand with loving care and stand behind my work 100%. If you are not thrilled with your new jewelry for any reason I will do my best to set things right. Please contact me to discuss any issues and I promise to work with you to find a mutually agreeable solution. Return for refund of purchase price (shipping is non-refundable) is always an option if you contact me within 7 days of receipt and adhere to the following:
▫ Jewelry must be in original condition (including all original tags and packaging)
▫ Shipping and handling charges are not refundable
▫ To ensure successful delivery of your return, please use the original or similar packaging
Additional Policies and FAQs
The beauty and wonder of the natural world informs my creative senses, recharging and inspiring me. As such I strive to have an eco-friendly studio and shop:
* Most of my silver is reclaimed/recycled metal or from third party certified, ethically mined metal and I recycle my scrap metal
* I utilize methods that reduce or eliminate the use of caustic/toxic chemicals in the studio
* My promotional materials and packaging (including gift boxes and ribbon) are made with a high percentage of recycled or sustainable materials
Last Updated November 3, 2013