WildPlumBoutique

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.i. Refunds / Exchanges
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I will accept returns on clothing only, inform me in an email telling me why you want to return the item.

Clothing items must be shipped back within 3 days of the delivery date. This is to ensure the item was not used for costume dress up then returned.

Returns will take up to 5 working days for the process once the goods have arrived. The item must be unworn, no deodorant, snags, pet hair, perfume, etc. with original tags and packaging.

All shipping back to Wild Plum Boutique is paid for by the customer. We are unable to refund your postal fees.

Any clothing product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration and/or third party store listing costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning clothing items for exchange please be aware that a second charge may apply.

A refund will be issued when I receive and check the clothing item.

Please be advised: Wild Plum Boutique is in no way responsible for the mishandling of items shipped through the USPS. Items damaged and/or lost are the responsibility of the USPS. Tracking numbers are applied to every order and persons contacted for the following of purchases. We encourage everyone to inquire about the added insurance of a package before purchase.

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.ii. NON Refundable
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I will not accept returns nor issue refunds on items such as and not limited to:

* Decorative Jars
* Collectibles
* Eyelashes
* Hair Accessories
* Horns
* Pixie Dust
* Wings
* Headdresses
* Custom Orders
* Made to order items

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.iii. Damaged Goods
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We try very hard to ensure that you receive your order in pristine condition. However, Wild Plum Boutique is not responsible / nor does Wild Plum Boutique accept responsibility of items damaged through postal delivery. If you live in the United States and your package does arrive damaged, please contact Wild Plum Boutique immediately with item title, tracking number, your name, details as to the state of the packaging and photo documents of the damaged item. Wild Plum Boutique will then pass a decision as to whether or not the case is approved for exchange or return. Items shipped Internationally (Non US Residents) will receive no refund on damaged items without photos as we accept no responsibility for international post services and/or employee handling.

We must be contacted within 24 hours from the time of delivery for items deemed damaged on delivery.

Any contacts and/or claims of items damaged via delivery longer than the 24 hour time of delivery date and no photos of the damage to the product packaging will be void of such warranty from Wild Plum Boutique.

Please be advised: Refunds and/or Exchanges for damaged items will be void (even in the 24 hour time frame) if the persons and packages concerned have contacted Wild Plum Boutique prior to the items delivery requesting a refund.

All major credit cards, paypal

Shipping upgrades as well as insurance are available upon request BEFORE purchase. Added fees for insurance and/or upgraded shipping methods will be added to item total.

Items over $20 are automatically insured. This is only applied to items shipped within the US. Items shipped overseas are subject to an upgrade fee and upon request.

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.i. Delivery service
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"Attention Please be advised that due to COVID 19 shipping is taking and extra 1-4 business days in the US and 1-6 extra weeks for international shipping time. Wild Plum Boutique is not responsible for shipping delays we do not work for any postal services and do not get special information or privileges. Once your item is shipped we have done our part and provided a tracking number for you to keep track of.

Wild Plum Boutique uses the USPS as it's official and dedicated means of delivery both in the United States and Internationally.

We try to make the delivery process as simple as possible and are able to send your order to either your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 3 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

Wild Plum Boutique takes a great deal of pride in processing times. We strive to process ready to ship orders, from time of purchase, within 1-3 working days. Please keep in mind bank holidays and additional holidays may produce delays in our processing if the postal service is closed.

We aim to deliver your order within 4-5 working days in the USA but sometimes due to high order volume in certain sales periods please allow 6-7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. This applies to residents of the United States ONLY.

All orders are sent out via United States Postal Service or FedEx for very large items, some orders submitted as priority to international orders may require a signature, if you are not present a notice will be left by the postal service USPS or EedEx to advise you to pick up your goods from the local sorting office or call for them to schedule a re-delivery. Please be advised, Wild Plum Boutique is not responsible for any missed deliveries.

Each item will be attempted to be delivered once or twice depending on the shipping service chosen. Failed deliveries after this can be delivered at an extra cost depending on the delivery company used to you or you can collect the package from your local post office collection point or Local FedEx. As we are aware, typical packages will sit at your local sorting facility for a maximum of five (5) business days this may also change depending on the policies of the delivery company used wild plum boutique is ne responsible for this and is not responsible for packages returned to sender after failure to reschedule or pick up your items from the delivery company. If your package is returned to sender wild plum boutique will contact you through email via your Etsy account personal message to inform you that the package is safe and you will then need to pay for reshipment of the item as it is not the fault of Wild plum Boutique and all items are non refundable. If your item is returned to sender and you fail to respond to the reshipment messages from us the item can be listed and resold after waiting 2 months for a response on reshipment we are not a storage facility and no refund will be issued for the unclaimed package.

*Wings: All Wings are delivered with Priority shipping, Signature Confirmation and Insurance. If the wings are very large they are shipped with FedEx This ensures the proper and prompt delivery of your Wings. The wings are to be shipped to your etsy listed address. Please be advised, Wild Plum Boutique will not adjust the shipping address of your wings after purchase. If you need the items delivered to a different address, you MUST change your official Etsy listed address before purchase.

*Damaged Item Insurance: All Wild Plum Boutique products are shipped insured encase of shipping damage. Please contact Wild Plum Boutique upon delivery of your damaged item via etsy shop messaging to inform us of the damage with a detailed description and photos of all the packaging and damaged product so a claim can be filed for loss or damage and we can issue a refund for the product.

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.ii. Delivery Upgrades
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If you would like to purchase additional shipping upgrades, insurance, Priority shipping, guaranteed shipping etc. Send me a message in the Wild Plum Boutique etsy shop of your wishes BEFORE payment and I will adjust the shipping price to fit your needs.

* Wings are automatically applied insurance and signature conformation the total amount of the order and shipping will be via USPS Priority 2-3 Day.
*Larger wings have a large box so a USPS balloon rate is charged so the shipping will reflect a higher rate.

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.iii. Export restrictions
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Wild Plum Boutique does ship items internationally. Packages leaving the United States and entering another country may be subject to a customs check. This check and it's sorting time is outside of our control. Please allow extre business days when ordering from other countries other than United States like Canada and every wear else up to 3-4 weeks for a packages arrival.

Some countries and their customs processing add additional costs or a trerrif charge to the item being shipped. In the event that this happens, you are responsible for said extra charge. Please be aware that you may be subject to this second fee.

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.iv. Personal Info
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This specific section (.iv.) refers to the Wild Plum Boutique website:
During the payment process, we may collect personal information that both identifies you and enables us to communicate with you.

We may use the information you provide only for the following purposes.

* To deliver your purchased item.
* To send you newsletters and details of offers and promotions in which we believe you may be interested.
* To improve the content design and layout of the Wild Plum Boutique website.
* To perform other such general marketing and promotional focused on our products and activities.

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CUSTOM ORDERS
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I will also create custom orders! Please message me about what you would like me to create for you and I will happily assist you in your order. Please keep in mind, the more specific you are about what it is you would like, the faster and all the more enjoyable the experience will be.. for both of us. :)

With specifics I can provide a prompt quote and begin sooner on the creation of your next item. Custom made to order items are non refundable after payment is processed.


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ADDITIONAL TERMS & POLICIES
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Wild Plum Boutique and its affiliates provide their services to you subject to the following conditions. If you visit our shop via Etsy or Wild Plum Boutique (dot com) you accept these conditions. Please read them carefully, Wild Plum Boutique controls and operates their site and shop from its studio within the US. The laws of the United States govern claims relating to including the use of, the site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

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.i. Product Descriptions
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Wild Plum Boutique attempts to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on the Wild Plum Boutique etsy shop and/or website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologize for any inconvenience this may cause you.

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.ii. Prices
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Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include delivery (submitted at time of checkout).

Please review our other policies posted on this site. These policies also govern your visit to Wild Plum Boutique.com.

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.iii. Use of Wild Plum Boutique's Items
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As a Customer of Wild Plum Boutique you agree to submit to our Usage Terms. If you plan on reselling and/or photographing Wild Plum Boutique's items you must comply with the following:

* Credit must be given to Wild Plum Boutique.
* If item is to be sold it MUST NOT be sold for more than purchased price.
* If item is to be sold in a Set (Created by you for public purchase) you must include credit to Wild Plum Boutique for that particular item as well as a link back to Wild Plum Boutique, either Etsy shop or wildplumboutique.com is acceptable.
* Wild Plum Boutique MUST be notified of the item's intended use.
* Wild Plum Boutique MUST be notified of where the item is being sold with link included to item for purchase.

Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The location of Arbitration shall be selected by Wild Plum Boutique at the time of the dispute.

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.iv. Children's Advisory
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Please be advised that items created by Wild Plum Boutique are not intended for toys by children. Chocking hazards are present and we advise that parents supervise their children accordingly. Wild Plum Boutique accepts no responsibility for accidents that may occur for children unsupervised or supervised.