WillowBayCollection

Willow Bay Collection

Newburgh, Indiana · 1877 Sales

WillowBayCollection

Willow Bay Collection

Newburgh, Indiana 1877 Sales On Etsy since 2010

3 out of 5 stars
(301)

Shop owner

Vanessa

Contact

Announcement   IF YOU HAVE A TIGHT DEADLINE, PLEASE CONTACT ME PRIOR TO ORDERING. PLEASE INCLUDE ALL DEADLINES IN YOU ORDER.

Welcome to Willow Bay Collection! I LOVE custom work so if you don't see what you are looking for, please convo me and I would be happy to work with you. Most items ship in 5-10 business days, please indicate your deadline when you order. If you need any item sooner, just let me know!

Return Policy: no returns unless a product is damaged or defective. If I make an error on spelling, etc., I will happily replace the item. It is your responsibility to know your deadline and to clearly state this in your order. Once an item ships, it usually will arrive in 3-4 days.

Like us on Facebook for a chance to win prizes and hear about upcoming specials!

Announcement

Last updated on Apr 17, 2017

IF YOU HAVE A TIGHT DEADLINE, PLEASE CONTACT ME PRIOR TO ORDERING. PLEASE INCLUDE ALL DEADLINES IN YOU ORDER.

Welcome to Willow Bay Collection! I LOVE custom work so if you don't see what you are looking for, please convo me and I would be happy to work with you. Most items ship in 5-10 business days, please indicate your deadline when you order. If you need any item sooner, just let me know!

Return Policy: no returns unless a product is damaged or defective. If I make an error on spelling, etc., I will happily replace the item. It is your responsibility to know your deadline and to clearly state this in your order. Once an item ships, it usually will arrive in 3-4 days.

Like us on Facebook for a chance to win prizes and hear about upcoming specials!

Vanessa

Contact shop owner

Vanessa

Personalized Car Decal
$4.00
Personalized Monogram Decal
$4.00
Personalized Car Decal
$4.00

Reviews

Average item review
3 out of 5 stars
(301)
Margot LeBourgeois

Margot LeBourgeois on Dec 16, 2016

1 out of 5 stars

I first contacted WillowBayCollection on October 29, 2016 about ordering 16 personalized cups. On November 4, 2016 I placed my ordered and indicated that I would need this order by Christmas. Seller assured me this wouldn’t be an issue. On 11-26-16 I attempted to contact seller for an update as it had been 22 days and I still hadn’t heard anything about the order. I then attempted to contact her again on 11-30-16, still no reply. In December I then opened a dispute with Etsy to try and get answers. Seller finally contacted me on December 3rd and said it wouldn’t be an issue to get my order by Christmas. On 12-14-16 I contacted her again for an update about the order. She then refunded my order late on 12-15-16 and said she had family issues and wouldn’t be able to get this done for me. Very unprofessional, will never use again.

Rickie Larson

Rickie Larson on Dec 16, 2016

1 out of 5 stars

When I didn't receive the item I asked when it was coming. She asked when I needed it by and I told her. The day I needed the gifts I received a notification that she has refunded my money. Waited three weeks to have no items with no time to order from someone else fir the holiday party. Flat out dishonest and disrespectful. Thanks fir ruining Christmas for the individuals I served who just wanted cups with their name on it.

Jessica

Jessica on Oct 4, 2016

5 out of 5 stars

Love the cups! Great party accessory, exactly what I ordered

View all 301 reviews

Shop policies

Last updated on April 17, 2017
Welcome to Willow Bay Collection. I specialize in home decor as well as clothing for adults and children. Everything is made by me in my smoke and pet free home. I am a mother of three children and enjoying making these items and selling them on Etsy, wholesale and at Art & Craft Fairs. If you need something customized, just convo me. I would be happy to answer any questions! I look forward to working with you!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Paypal is accepted and payment must be received within 24-hours.
Shipping
Most items are shipped by Priority Mail. If you need something sent sooner, just let me know and I can arrange this.
Refunds and Exchanges
Exchanges are available within 3-days within purchase arrival to your home. Buyer is responsible for shipping costs associated with exchanges.
Additional policies and FAQs
My family experienced a rough 2016 and it effected my business and ability to meet deadlines. I am back open for 2017 and I am here to serve you.