WillowKatAndMouse

Embroidery, Specialty Elastics sewing Notions hardware

Crumpton, Maryland 4066 Sales On Etsy since 2016

5 out of 5 stars (492)

WillowKatAndMouse

Embroidery, Specialty Elastics sewing Notions hardware

Crumpton, Maryland | 4066 Sales

All Items

WillowKatAndMouse Designs LLC

Contact shop owner

WillowKatAndMouse Designs LLC

Announcement    Welcome we are WillowKat&Mouse Designs LLC



PERSONALIZED ITEMS:

As we just add the names to these stockings color changes are not permitted, we have these manufactured for us months in advance to streamline our processing so all we do is add the name of choice and sew it up.

**Their novelty stockings and not meant to be exact replicas of your pets**
( like my daughter isn't actually minnie Mouse, but she love her so she's on her stocking ;) )

WE CANNOT CHANGE THE COLOR OF THE PETS SORRY.

we also do not accept changes, cancellations or refunds for personalized items they are made to order and all sales are final on these products.

More information on our shop and policies can be found in our "about" section.

********

READY TO SHIP ORDERS: elastics, hardware and notions;

All "Ready To Ship" Items have a processing timeframe of 5-7 Business Days. We do offer a "Rush My Order" listing available for purchase for faster processing. We do not cancel orders once placed. Our shipping days are Wednesday threw Saturday only.

We are extremely busy this time of year and may require the full processing time frame to get ready to orders measured wrapped packed and shipped. So take advantage of the Rush processing listing or 48hr processing option in our shipping menu at checkout.

We offer wholesale on many products just ask wholesale consists of whole rolls usually 50yds+ depending on the product.

For wholesale we only accept returns with a 20% restock fee due to the quantity needing to be returned into inventory and reprocessed.

If unsure about a color shade please ask for a sample and we will get a clipping out to you for no charge first.

We use stock photos from our supplier for some of our listings and sometimes they appear darker then they actually are in person.
there is disclaimers in the descriptions, and more accurate photos in the Gallery.

please read the products 'description' for more information about each product not just the titles as we try to be very detailed and it should answer any questions that arise. If not send us a convo and we would be happy to answer any other questions you may have about our products.

Announcement

Last updated on Jan 23, 2020

Welcome we are WillowKat&Mouse Designs LLC



PERSONALIZED ITEMS:

As we just add the names to these stockings color changes are not permitted, we have these manufactured for us months in advance to streamline our processing so all we do is add the name of choice and sew it up.

**Their novelty stockings and not meant to be exact replicas of your pets**
( like my daughter isn't actually minnie Mouse, but she love her so she's on her stocking ;) )

WE CANNOT CHANGE THE COLOR OF THE PETS SORRY.

we also do not accept changes, cancellations or refunds for personalized items they are made to order and all sales are final on these products.

More information on our shop and policies can be found in our "about" section.

********

READY TO SHIP ORDERS: elastics, hardware and notions;

All "Ready To Ship" Items have a processing timeframe of 5-7 Business Days. We do offer a "Rush My Order" listing available for purchase for faster processing. We do not cancel orders once placed. Our shipping days are Wednesday threw Saturday only.

We are extremely busy this time of year and may require the full processing time frame to get ready to orders measured wrapped packed and shipped. So take advantage of the Rush processing listing or 48hr processing option in our shipping menu at checkout.

We offer wholesale on many products just ask wholesale consists of whole rolls usually 50yds+ depending on the product.

For wholesale we only accept returns with a 20% restock fee due to the quantity needing to be returned into inventory and reprocessed.

If unsure about a color shade please ask for a sample and we will get a clipping out to you for no charge first.

We use stock photos from our supplier for some of our listings and sometimes they appear darker then they actually are in person.
there is disclaimers in the descriptions, and more accurate photos in the Gallery.

please read the products 'description' for more information about each product not just the titles as we try to be very detailed and it should answer any questions that arise. If not send us a convo and we would be happy to answer any other questions you may have about our products.

Reviews

Average item review
5 out of 5 stars
(492)
See reviews that mention:
quality 63 shipping 101 customer service 60

About WillowKatAndMouse

Sales 4,066
On Etsy since 2016

All About our Shop: Policies and Procedures

Hello!
I am Crystal Hisey owner of WillowKat&Mouse Designs LLC. i'm a full-time working mother to 2 kids (Willow Katerina and Myles), and decided to turn my passion into a business so WillowKat&Mouse Designs was born in 2016.
In 2018 we reorganized our small company to operate under a LLC where our products are government compliant and a certified re-seller.

I personally source out suppliers and manufacturers to produce our hard to find quality products so they can be offered in small quantities that were never available so Every seamstress can sew with Elite Products. Most of our Items are offered as small as "By the Yard" unless Quantity states otherwise.

---------------POLICIES AND PROCEDURES-----------------------

ITEM DESCRIPTIONS ARE IMPORTANT:
Please read the entire items "Description" (not just the Title) its very detailed and should answer any questions you should have about our listing and a particular Product.
We are a reseller and are required to use stock photos on some Items from particular suppliers, and as they are great photos , they tend to show colors as darker then they are from being on a white background, Descriptions will warn if this is the case, and other photos are included in the gallery for a more accurate shade representation.

If you are unsure about a product color or thickness please ASK FOR A SAMPLE cut to be sent out Free Of Charge.

RETURNS:
RTS items are returnable for refund minus the Shipping and fees if notified within 7 days of receiving your order
refund will process 7-14 business days after return is received.

WHOLESALE AND LARGE QUANTITIES:
We carry a variety of Hard to find Specialty elastics, notions. and hardware.
If needing larger quantities, we will create custom listings by request just Ask.

We do offer certain products WHOLESALE which is either folded or by the roll (50yds and up) at a discounted wholesale price.

WHOLESALE/ LARGE ORDER RETURNS:
Returns on Large quantity, wholesale and Rolls are subject to a 20% RESTOCK FEE As we maintain a certain inventory and most likely the items have already been reordered to maintain this so returns of large amounts present a challenge to our numbers and need to be added back to multiple listings and inventory both physically and virtually that takes time and occurs additional listing fees that need to be compensated.

Please ask for a sample before ordering large quantities to avoid a restock fee.

PROCESSING TIMES:
our Processing time can be up to 7 business days for RTS Items

our Business days are WED-SAT

we do NOT Ship on Monday or Tuesday unless:
~ a request is sent and approved prior to purchase,
~ a rush my order listing is included with your order
~ 48hr. processing time is purchased at checkout.

I am 1 person and work 2 full time jobs while being a single Mom, my time is thin and during peek season (september-December) it may take up to the full 7 days processing time frame.

DISCLAIMER:
We use Manufacturing Plants to create our one of a Kind Elastics and they come from factories that use a Very "high heat" pressurized process to connect the elastic Polymers during construction of our Requests. Sometimes they arrive to us with a musty stale lingering burnt smell from not resting before wrapping which can be an unpleasant odor we try our best to air out but sometimes unavoidable. odor will dissipate.

we ship INTERNATIONAL.
We are not responsible for vat, Tariff or custom fees associated with oversea orders. shipping time can take up to 30days. we do offer Priority and express options at checkout.

SPECIALTY SEASONAL PRODUCTS:

We also have many seasonal Products such as masks and costumes at Halloween and Embroidered stockings at Christmas. these are considered custom orders and all sales are FINAL. We do NOT refund or cancel orders of this type.

Please read the entire Item descriptions ( not just titles)
stockings are only personalized by adding the names in embroidery, and we do not change the variation of the colors in the stockings themselves. We have these made months in advanced for us by a manufacturer. all we do is add the names.

Make sure you read the "Item description" we do NOT accept cancellations on these items after purchase. if you have any questions please send a message prior to completing your order.

Personalized/Custom orders processing times Vary depending on the item. please refer to the individual listing for processing times.


CONTACT US:
We do check Etsy Convo's regularly for any questions that may arise which were not answered in the items description

we try to answer all messages within 24hrs.

email us at: willowkatandmouse [!at] gmail.com
Facebook Page: facebook.com/willowkatandmousedesignsLLC/
Instagram #WillowKat

Thanks for Visiting our shop!
Crystal
Owner/operator of WillowKat&Mouse Designs LLC

Shop members

  • Crystal Hisey

    Owner, Designer, Mom

    welcome to my shop! I'm a full time working single mom. while testing patterns found a need for quality elastics to be readily available. so I personally source manufacturers to produce hard to find elastics to offer All seamstresses Elite Products.

Shop policies

More information

Last updated on Mar 10, 2018
Frequently asked questions
Custom and personalized orders

personalized items are already customized threw the listing,no custom request is needed. leave customization choices in the note to seller section at checkout.
including name or phrase of choice, thread color, fabric choices


personalized stockings:
we only add the name of choice, we cannot change the color of the animals or the stocking itself in anyway.

all personalized items are non refundable.

CUSTOM; handbags, purses, carry-alls, clutches.....

we can make any handbag of your choice, in your choice of fabrics.
if the shape, size, pockets and add-ons differ from one of the chosen patterns there will be additional fees from listed price. all bags come with 1 internal zip pocket only.

price quotes are only good for 90 days.

if its YOUR design you want created, no problem
a patterns needs to be drafted and is a $50 additional charge.

if rights to the pattern are desired after to have your item remade or mass produced an additional $50 fee to release the final pattern and for rights to duplicate it. ($100 for both)

convo us for more details.

Care instructions

All custom orders use internal stabilizers and interfacing that can distort when washing a machine.
to preserve the life of your item:

wash by hand only or dry clean.

refer to your care tags!

we are not responsible for damaged items when washed in a machine.