Artisan Fine Silver Jewelry Hand Crafted in Colorado
WillowRiver3's Shop Policies
Welcome to our store! Please browse around, take your time. Have Fun!
We handcraft our jewelry here in Colorado, using a variety of materials including valuable Fine Silver.
We are also inspired by the diverse beauty around us, especially the colors and light of the Southwest.
Our Intention is to create a piece to bring lightness, & cheerfulness. A piece you can wear every day, at work, home, shopping, a special night out, that feels great to wear. Cheers!
Payment must be received before items will be shipped. We use PayPal and credit cards, as shown above.
+We ship USPS First Class, which includes Tracking on USA packages. Tracking is unavailable on International orders - Delivery Confirmation on International packages is available for a cost upgrade, contact us first, before ordering, if you're interested in this option. We are unable to cover Customs Fees for International customers.
+We try to acknowledge an order within one day. Once payment is received, we generally ship within 2-3 working days. If for some reason we cannot ship immediately, you will be notified.
***We do not pay customs fees. Buyers outside of the USA are responsible for other fees involved, including Custom Fees.
We offer some items Made At Time of order - this keeps the cost down for our customers as well as ourselves. These pieces are noted in the description, & generally take 5-7 days to create - contact me if you need something quicker.
Our jewelry comes packaged in a decorative box that includes a soft insert for protection. Our boxes can be viewed in the scrolling photo's on our About page.
Refunds and Exchanges
If you are not fully satisfied, Willow River 3 will be happy to offer a full refund (less shipping) to you within 30 days of the original purchase date when returned with original packing materials and packing slip. After thirty days, no returns will be accepted with the exception of orders placed in November and December for holiday gift giving. These items (as long as the tag is remaining (price can be removed)) may be returned by the gift giver or exchanged by the gift receiver for a two week period after December 25th.
When returning an item, you have a choice of a refund or you can exchange the piece you are returning with another piece from our collection.
We have done our best to describe and photograph our products accurately. If you have any questions regarding size and scale, please contact us before ordering. We are happy to help you make the right decision regarding an item. You can contact us at willowriver3 [!at] aol.com. Shipping charges will only be refunded if we sent the wrong item or if the item is defective.
When returning an item:
• Send complete information regarding the piece you are returning (a form will be available soon).
• Please indicate whether you want a refund or if you wish to exchange the item for another piece. When exchanging, please clearly indicate the part number and description of the piece you would like us to send to you.
• Pack the item in its original packaging and include a copy of the return information.
• Packages must be returned prepaid. We do not accept COD deliveries.
• The Return Shipping address is on the shipping envelope. If this is a gift and you do not have the receipt, please contact us by email prior to sending the item back so we may better serve you.
All credit card refunds will be applied to the same card used for the original purchase. If you have any questions, please contact us at willowriver3 [!at] aol.com
Resizing-Repair: We stand behind the quality of our workmanship and are happy to restring, resize, and generally repair Willow River LLC jewelry. We want you to be happy with your jewelry long term. Please contact us by email with your particular issue. Nominal charges may apply depending on the nature of the issue. We will only use our own items for repair or alterations.
Additional Policies and FAQs
+Please contact us if you would like an item in a different size.
+ Larger sizes will usually require a change in pricing to reflect extra materials, as we keep our prices as low as possible.
+Some of our necklaces are already adjustable, great for wearing with varied necklines, varied styles.
+In some cases, we can also alter materials, for those with allergies. Leather makes a great alternative.
+ We are open to wholesale, please contact us through our etsy store if you are interested in a wholesale option.
+We make alterations with our own materials only. Please do not send us your own items for alterations.
+We do not pay customs fees. Buyers outside of the USA are responsible for other fees involved, including Custom Fees.
We handcraft our own jewelry and photographs, right here in the USA, in Colorado. If you require more information, please feel free to contact us through our Etsy shop.
Email: Willowriver3 [!at] aol.com
Last Updated February 12, 2015