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WillowRiver3's Shop Announcement

Welcome to Willow River 3, Contemporary Silver Jewelry for the lively, adventurous spirit, with positive symbols & mantras, featuring our entirely hand crafted Fine Silver.
You'll find a selection varying from subtle to bohemian, with a variety of prices, perfect to expand your wardrobe, or for a special gift.

At Willow River 3, we create substantial jewelry with the intention that you can wear it comfortably every day, reflecting your own unique beauty and spirit. When you feel good, you look good. Jewelry polishes your look, adding your own personal flair.

We ship our jewelry to you in small, decorative boxes with a soft insert for extra cushioning, great for gifts, or storing your pieces.

Fine Silver jewelry is:
+Modern & timeless
+Easily changes your office style for an evening look simply by switching jewelry
+Reflects different facets of your own spirit.

(You can be bold & brave, and still adore puppies, butterflies and flowers).

I create the Fine Silver charms, pendants and rings entirely by hand, from recycled silver, using Precious Metal Clay (PMC) Silver. Accent pieces expressing your own optimism, with words & symbols.

We sometimes include gems or crystal, or other metal charms (such as brass - it has a warm color that works well with silver - that we include in our final jewelry, that aren't made by us - this will be mentioned in the description. (The makers of the brass charms are a made-in-the-USA family company).

If you see multiple charms that you like, please feel free to contact us about creating your own charm necklace with a combination of charms and stones; simply choose your necklace chain and the charms. Many of our charms can be slid off the chain over the ring-clasp-end, so you can alternate the look, as well. Just contact us for pricing with this option (it's best if you already know which charms or stones you'd like to combine, and the chain style and length).

If you had a piece in your shopping cart that sold, feel free to contact us to remake it! Because all items are made by us we can remake items, change necklace chains & lengths; just contact us before purchase.

For best fit on all jewelry, be sure to measure a well-fitting bracelet, necklace, or other piece.
Necklace length: For a petite neck, a 16"-17" length usually will go well with open collars and mid-length collars. An 18" for less petite, or with higher necklines. A 20" is a safe bet.
Bracelets fit varies greatly, along with personal preference on a closer vs loose fit, again, measure a favorite, well-fitted bracelet to assess size.
Note that Ring sizing is variable & can actually vary between size-measurement systems!

Scroll through all the pictures in a listing, many jewelry pieces shown with a coin (usually a dime) for size perspective.

Life's An Adventure - Dress it up! Have some fun along the way.
We're on Pinterest: https://www.pinterest.com/willowegan/
Facebook (click the button on our front page), and Instagram (Willow Deering), where we sometimes have special sales, & announce fresh items.
We have another shop on Etsy: WillowCache. Here, we sell extra items for your own jewelry or craft making, many are wire wrapped or include jump rings for your convenience.

Willow River 3 accepts Etsy Gift Cards! Gift cards a great alternative, no worries about sizes, or styles.

If you are concerned about returns, we do accept returns and exchanges - please see our shop policies. And always feel free to send us a message. We want our customers to be feel good about shopping with us, here at Willow River 3.

WillowRiver3's Shop Policies

Welcome

Welcome to our store! Please browse around, take your time. Have Fun!

We handcraft our jewelry here in Colorado, using a variety of materials including valuable Fine Silver.
We are also inspired by the diverse beauty around us, especially the colors and light of the Southwest.
Our Intention is to create a piece to bring lightness, & cheerfulness. A piece you can wear every day, at work, home, shopping, a special night out, that feels great to wear. Cheers!

Payment

Payment must be received before items will be shipped. We use PayPal and credit cards, as shown above.

Shipping

+We ship USPS First Class, which includes Tracking on USA packages. Tracking is unavailable on International orders - Delivery Confirmation on International packages is available for a cost upgrade, contact us first, before ordering, if you're interested in this option. We are unable to cover Customs Fees for International customers.

+We try to acknowledge an order within one day. Once payment is received, we generally ship within 2-3 working days. If for some reason we cannot ship immediately, you will be notified.
***We do not pay customs fees. Buyers outside of the USA are responsible for other fees involved, including Custom Fees.
We offer some items Made At Time of order - this keeps the cost down for our customers as well as ourselves. These pieces are noted in the description, & generally take 5-7 days to create - contact me if you need something quicker.
Our jewelry comes packaged in a decorative box that includes a soft insert for protection. Our boxes can be viewed in the scrolling photo's on our About page.

Refunds and Exchanges

If you are not fully satisfied, Willow River 3 will be happy to offer a full refund (less shipping) to you within 30 days of the original purchase date when returned with original packing materials and packing slip. After thirty days, no returns will be accepted with the exception of orders placed in November and December for holiday gift giving. These items (as long as the tag is remaining (price can be removed)) may be returned by the gift giver or exchanged by the gift receiver for a two week period after December 25th.

When returning an item, you have a choice of a refund or you can exchange the piece you are returning with another piece from our collection.

We have done our best to describe and photograph our products accurately. If you have any questions regarding size and scale, please contact us before ordering. We are happy to help you make the right decision regarding an item. You can contact us at willowriver3 [!at] aol.com. Shipping charges will only be refunded if we sent the wrong item or if the item is defective.

When returning an item:
• Send complete information regarding the piece you are returning (a form will be available soon).
• Please indicate whether you want a refund or if you wish to exchange the item for another piece. When exchanging, please clearly indicate the part number and description of the piece you would like us to send to you.
• Pack the item in its original packaging and include a copy of the return information.
• Packages must be returned prepaid. We do not accept COD deliveries.
• The Return Shipping address is on the shipping envelope. If this is a gift and you do not have the receipt, please contact us by email prior to sending the item back so we may better serve you.

All credit card refunds will be applied to the same card used for the original purchase. If you have any questions, please contact us at willowriver3 [!at] aol.com

Resizing-Repair: We stand behind the quality of our workmanship and are happy to restring, resize, and generally repair Willow River LLC jewelry. We want you to be happy with your jewelry long term. Please contact us by email with your particular issue. Nominal charges may apply depending on the nature of the issue. We will only use our own items for repair or alterations.

Additional Policies and FAQs

+Please contact us if you would like an item in a different size.
+ Larger sizes will usually require a change in pricing to reflect extra materials, as we keep our prices as low as possible.
+Some of our necklaces are already adjustable, great for wearing with varied necklines, varied styles.
+In some cases, we can also alter materials, for those with allergies. Leather makes a great alternative.
+ We are open to wholesale, please contact us through our etsy store if you are interested in a wholesale option.
+We make alterations with our own materials only. Please do not send us your own items for alterations.
+We do not pay customs fees. Buyers outside of the USA are responsible for other fees involved, including Custom Fees.

Seller Information

We handcraft our own jewelry and photographs, right here in the USA, in Colorado. If you require more information, please feel free to contact us through our Etsy shop.
Email: Willowriver3 [!at] aol.com

Last Updated February 12, 2015