Announcement Welcome to Willowbrook Artistry! Here you will find a growing collection of silver and gold fine jewellery made with precious gemstones and Swarovski crystals. All pieces are handmade by me, Kat Hurdley, in Sheffield, UK.
Welcome to Willowbrook Artistry! Here you will find a growing collection of silver and gold fine jewellery made with precious gemstones and Swarovski crystals. All pieces are handmade by me, Kat Hurdley, in Sheffield, UK.
jessicaidel on Sep 21, 2016
This bracelet is absolutely perfect. I wanted the aquamarine because it's my son's birthstone. I also added a charm with his first initial. I could not be more happy with how beautiful it is and the excellent customer service I received from Katherine.
mccarthyg1 on Sep 14, 2016
I'm delighted with my necklace. It's delicate and catches the light brilliantly. Arrived promptly, beautifully gift wrapped - will definitely buy more .
Unique, Handmade Jewellery and Crafts
My shop started life as Jewellery By Kat in January 2012. I began making jewellery because I couldn't find what I wanted on the high street! I began with charm bracelets, then discovered my local bead shop and that was it. I absolutely love Swarovski crystals and my style is quite dainty, very sparkly and a bit different!
As I've kept collecting pretty beads, bits of glass, brightly coloured crystals, silver charms and more, my range has expanded. I realised how many pretty accessories could be given a personal touch, and whatever the item, whatever the occasion, you can be certain your piece has been carefully handmade especially for you.
The name Willowbrook Artistry is partly inspired by my other half, and a place we like to visit, and I thought "Artistry" would allow me to branch out in any jewellery making style.
I love crafting, and am always looking for new things to make and new skills to learn. Although my main love is fine jewellery and Swarovski crystals, I also make a wide variety of other things and I will keep adding to the collection here!
Owner, Maker, Designer, Curator
I am the owner and designer at Willowbrook Artistry. I love making new items and experimenting with new materials and techniques, so you will always find a variety of unique pieces here!
Customer service is a priority for me, and I aim to give all of my customers an easy, hassle-free experience and a piece of jewellery that they will wear and treasure for years, whether that's for yourself or as a gift.
I love making custom orders and am happy to personalise any of my items. Just send me a message on Etsy or by email, at willowbrookartistry [!at] gmail.com. I can also offer suggestions if you are looking for that perfect present.
I am always happy to answer any queries or questions about my work and my shop. I aim to reply within 24 hours.
Accepted payment methods
- Accepts Etsy gift cards
Please pay for your item at the time of purchase wherever possible, or within 3 days at the latest. If no payment is received and no contact has been made, I will cancel the sale after this time.
Please bear in mind that at busy periods (Christmas, Valentines, Mother's Day, etc.) shipping times may be slower.
Orders over £50 will be sent requiring a signature.
International delivery will be via Royal Mail Airmail, who 'aim to deliver to Western European destinations within three working days, eastern Europe within five days, major cities worldwide within five days and other destinations within seven.' (from the Royal Mail website). **Please note that buyers are responsible for any and all duties and customs charges that may be incurred.** IMPORTANT - if tracking is not purchased, I will not refund lost parcels until 3 weeks have passed. This is because parcels can on occasion be held up at customs.
If your item is being made to order or personalised, this will take a little longer, depending on whether I need to buy crystals in, etc. I will always advise you of the wait time if i will be longer than usual (before payment if desired) and keep you up to date on the progress of your order. If the order is for a special occasion or short notice, please let me know so that I can do my best to meet that deadline for you.
**Please note work will only start after payment is complete.**
I only ship purchases to your Paypal address. This is to protect both you and myself should a parcel go missing in the post. Please check that it is correct before confirming your order as items not received due to failure to provide correct shipping address cannot be refunded!
All items are posted in a beautiful organza bag so they make gorgeous ready made gifts, or just a beautiful present to yourself! They are packed in a padded jiffy bag to ensure they reach you in perfect condition. I can also include a personalised note to the recipient if it is a gift. Please request this at the time of purchase. *I will refund any over payment on shipping greater than 50p.*
Refunds and Exchanges
If for any reason you are unhappy with your purchase, please contact me within 14 days of receipt to arrange a refund. Please ensure all returns are well packaged, as I cannot provide a refund for items returned that are not suitable for resale. Unless faulty/damaged, I cannot refund the price of original or return postage, sorry! For hygiene reasons, I cannot accept returns on pierced earrings unless faulty.
Custom orders are non-returnable unless there has been an error on my part. They are made for you personally, and cannot be resold!
I make every effort to ensure items are packaged safely, but if your item should arrive in less than perfect condition, please contact me as soon as possible at willowbrookartistry [!at] gmail.com, and attach a photograph of the damage so I can take steps to prevent it happening again in the future. I will provide a full refund via Paypal or a replacement item at the customers discretion, and refund return postage where applicable.
*Please remember* - All my pieces are created by hand, so no two items are identical. This adds to the charm of the product and makes it truly unique to you. Whilst I make every effort to represent my items well, please allow for some slight variation from the listing.
Additional policies and FAQs
To keep your jewellery looking its best and free from tarnish, please avoid contact with perfumes, creams, lotions, etc, and clean with a silver polishing cloth. Please do not wear your jewellery while swimming or showering. All my jewellery is delivered in a beautiful organza bag, which is ideal for storing your jewellery safely.