WireToGo

Measurements are typically based on the Outer Diameter unless otherwise specified. You’ll find this information noted in the product description or listing photos. We encourage reviewing all images and videos thoroughly to ensure the item meets your requirements

We do not accept returns on certain items, as clearly indicated on the product listing page. All other eligible items may be returned within 14 days; however, buyers are responsible for return shipping costs, and the original shipping fee will be deducted from the refund. Please note that we cannot accept returns for items that are damaged or show signs of wear. Minor scratches or imperfections that are not visible to the naked eye are not considered valid reasons for a return.

For international customers, ensure it is declared as a RETURN (“bought in U.S, Return for refund”). If the item arrives with import charges we sadly have to refuse the item.

Items requiring tools or extra care come with instructions in the description page or listing photos

Disclaimer: Our products may contain small parts and are not suitable for babies or young children. Items featuring tiny gems, cubic zirconia (CZ), or other embellishments may become loose over time. Please ensure they are kept out of children's reach and handled with care. The seller is not liable for any injury, damage, or misuse resulting from negligence or improper use. By placing an order, you accept full responsibility for safe handling and storage

Planning a bulk buy over 50 units? Get in touch for special assistance and offers

We usually ship within 1 business day (except Weekends), and every order comes with tracking. Just a heads-up—delivery is handled by a third-party carrier, so things like delays or customs holdups are out of our hands

Our shipping charges covers all costs associated with order fulfillment, including but not limited to carrier postage, handling fees, label production, platform service fees, printing expenses, packing slip generation, insurance and other related operational costs. We strive to keep rates as low as possible. Each additional item adds a small handling fee of $0.10–$0.2, and international orders include an extra $0.25-$0.45

We can’t make any changes if the order gets held up because the address was incorrect or incomplete. If it gets returned to us for that reason, we’ll need to deduct the original shipping cost

To process a claim/ or a customer service request with a third‑party carrier or insurance provider, we may need to collect and use the addressee’s information. This information would be used solely for the purpose of filing and supporting a claim in the event that a package is lost, stolen, or damaged.

By using our services, you acknowledge and accept that such information may be required and utilized strictly for claim‑related procedures.

Please read before placing an order:

We use third‑party carriers for all international shipments. This is usually your local postal service, but other carriers may also be involved, each with their own procedures and requirements. By placing an order, you agree to this arrangement.

Your tracking ID can be found at the bottom of the tracking page under the name ‘Customs ID.’ If you have trouble locating it, feel free to message us — we’re happy to assist. Please also note that you may need to refer to your local carrier’s website or any associated agents for further tracking updates or details. Buyers are responsible for following up with their local postal or customs authorities, though we are always happy to assist where possible.

International customers are responsible for tracking their package and handling any customs duties, taxes, or required documents. We are not responsible for delays caused by customs, unpaid fees, or missing paperwork. If a package is returned to us for these reasons, a refund will only be issued once the item is received back, and the original shipping cost will be deducted.

Our system does not include a field for entering a tax identification number. If you’d like us to add your tax ID to the package, we can do so manually, but we cannot guarantee that customs will use it to contact you.

We truly appreciate your business and your cooperation.