WithEnvyParties' Shop Policies
Thank you for visiting my shop!
I am a working mom of 2 small kids and although this shop is not my main job, I spend just as much time at if it was my full time job. I love getting to create items for your special moments and celebrations and I take great pride in what I do.
I aim to please and hope that you are very happy with your purchase.
Check out my FAQ section to assist in your purchase of a printable party item.
I take Paypal and Credit Cards.
Proofs will be emailed within 36-48 hours of cleared payment. I email proofs to the email address listed on your ETSY account unless you request otherwise.
If I have not received payment within 4 days your purchase will be cancelled.
For a quick tutorial on Etsy shopping, please check out this link:
Complementary digital proofs are sent for the PRINTED items and items that involve custom colors, unless otherwise noted.
I do not limit number of revisions free of charge BEFORE proof approval. If you request changes AFTER proof approval there will be an additional fee to revise your order (this could include additional printing changes if you requested a printed item).
Once a proof is sent I will make up to 3 attempts to contact you within 7 days. If you do not request changes to the information you provided I will send the completed file or print/ship the item as you originally requested. I send proofs to the email associated with your ETSY account unless you provide an alternate email. If needed I also send notifications through Etsy's message system. It is the customer's responsibility to make sure to check their email (spam folder) and Etsy regarding their order.
If you do not provide enough information for me to complete a proof I will make at least 2 attempts to contact you regarding your order. If you do not respond I will cancel your order after a month from last attempt at contact. I will issue a refund minus any fees I am charged for canceling the order.
Turnaround times for printed orders vary and are listed in the specific listing.
Items are shipped USPS First Class with tracking, unless otherwise noted in the listing.
I also offer shipping upgrades. Please be aware that shipping times are estimates provided by the postal services. They are not guaranteed. Please order with plenty of time for your order to be processing, printed and shipped to you.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT.
Turnaround times for digital orders vary and are listed in the specific listing.
I email completed files to the email associated with your Etsy account unless you provide another email.
PLEASE NOTE: For orders that generally don't include a proof but are missing the personalization information indicated in the listing, I will make an attempt through email & Etsy messaging to obtain that information. If after 7 days from the date the order was placed you have not provided that information. The file will be sent without it and considered completed.
I provide instructions for each item that also include paper recommendations. None of my files are set up to work with specific templates. They are all set up to be printed and cut to size.
Every printer is different and I am not familiar with how every printer works. I will attempt to help troubleshoot issues but its your responsibility to be familiar with your specific printer or consult the manual or website help for specific printer issues.
I test print my color palette and my designs both on my home printer and at 3rd party printers to make sure that the colors will print out nicely.
PLEASE MAKE SURE YOUR ADDRESS IS CORRECT.
I highly recommend test printing the proofs to make sure the colors are to your liking. And also to make sure that you are familiar with the correct setting to get the optional print. If you decide after the completed file is sent that you would like a change (color, wording etc.) there will be an additional charge.
Refunds and Exchanges
I strive to make products for you to enjoy. The feedback you provide is vital to my shop's success. I try to be very clear with my shop policies and I am also very open to trying to resolve any issues with you order.
UPDATE (9/24): If a refund is requested PRIOR to proofs or final order being sent. The refund will be issued MINUS any fees I am charged to issue the refund. Please make sure you have read the listing FULLY and know what you are purchasing.
I package and ship your items with care to insure to the best of my abilities that they will arrive in the same condition they left my home. If your package arrives damaged please contact me within 48 hours of receiving package and I will work with you to remedy the problem. Please retain damaged item and all packaging.
We will be happy to refund any returned set (minus shipping cost) that remains in new/unused condition. No refunds will be processed after 45 days of order date. Personalized or custom orders are not eligible for a refund. If there is a mistake on my part I will work with you to resolve the issue
If an incorrect address is provided we will be happy to send a replacement set to the correct address once new purchased & additional shipping cost is paid. Or we can reship original package once it is returned back to us and additional shipping cost is paid.
Once work has started on your order I am unable to cancel your order or provide refund. Please make sure you read the listing fully so you understand what you are purchasing.
I provide proofs of your order or I include a sample file picture in the listing.
Due to the personalized/digital nature of the product I do not take returns or exchanges. If there is a mistake on my part I will work with you to resolve the issue
If you have a problem opening a file please feel free to contact me so we can resolve the problem.
I try my best to accurately represent the colors of the products but due to differences in monitors and printer, items may print lighter or darker than they appear on your screen.
Additional Policies and FAQs
Items are for PERSONAL USE only.
Last Updated September 7, 2015