WithYouCollars' Shop Policies
Welcome to WithYouCollars! All products in this shop are handmade and designed by me in my shop/studio. Please do not hesitate to convo me with any questions.
I accept PayPal and all major credit cards through Etsy direct checkout. No item will not be shipped without payment clearing first.
I ship 3 to 5 business days after payment is received. I ship USPS first class mail. I will pack your item safe and secure. Once it leaves my shop and is processed at the post office, it is then out of my control. Delivery may take up to one week for domestic mail and two weeks for International mail from the Date of Purchase. If you would like priority shipping please contact me before you purchase. I cannot guarantee an arrival date. In addition, I am not responsible for lost packages or customs fees.
Refunds and Exchanges
Refunds and Exchanges:
*** Exchanges available for unworn, unwashed item in original condition. Item may be returned if in original condition - subject to a $5 restocking fee. Buyer pays all shipping fees in order to receive an exchange, from your place to mine and back to you. Do NOT send back unless approved by me!
***There is a 20% fee for canceling your order.
Additional Policies and FAQs
***The collars that we make are durable, and created to last with heavy duty material. However, with constant use and washings, wear may occur. Therefore, it is vital that you annually check your collar for any signs of wear in order to ensure safety for your pet. It is important that you replace your collars when needed. WithYouCollars is not responsible for any injury, loss, or harm caused either directly or indirectly by the use or misuse of our products.
*** Please note that you are responsible for the requested sizing for dog collar. Please measure your dog’s neck size before you place an order. The safest way is to give me his or her neck measurement so we could be sure of the dog collar size that will best fit your dog.
Last Updated December 23, 2014