Wiwiurka

If you are dissatisfied with your order please contact us within one week.
We will work with you to find a solution to any issue.

Items for exchange/return must be in new condition and buyer assumes the cost to ship the item back to Wiwiurka.

PayPal is the preferred way to pay as it protects both buyer and seller.
If there is a need for an alternative, please contact me.
It is also possible to arrange a LayAway, by making two to three payments through PayPal.
We accept order cancellation only if you contact us within the next 24 hours after placing your order.

I ship to the address specified on your Etsy account. Please, make sure to double check your SHIP TO address to avoid delays or lost packages! Packages that get lost due to an incorrect Ship To address will not be replaced or refund. If a package returns back due to an incorrect Ship To address, I will be more than happy to re-ship the package to a different address, but the shipping charges will be your responsibility.

● Shipping Charges are NON-REFUNDABLE

All U.S. Orders are ship via Estafeta - FedEX rest of the world is ship using Correos de Mexico -USPS First Class International Mail (small packages) and Priority mail but the time of arrival is not guaranteed. Both options include a tracking number.
Depending on where are you located, packages can take anywhere from 2 - 6 weeks to arrive.

● Please note that your package might be held in Customs and this might cause delays as well. The customer is responsible for any customs or duties fees.
U.S. Residents are not charged by extra duty fees. Canadian and European residents please ask in your local postal office about possible customs taxes before placing an order.

● Refunds are not granted for lost packages.

INTERNATIONAL ORDERS MAY INCUR ADDITIONAL CUSTOMS DUTIES.....
Duties vary widely based on your country and/or location. international customs are the responsibility of the buyer, as is any other form of sales tax. you can check with your local post office to get more information regarding customs applicable to your country.

Orders shipped through Estafeta usually take 8 business days to deliver to the U.S., Weather issues may cause delays and this is out of our hands.

FAQ

1. What material is used to manufacture the toys?

Most of our toys are manufactured with Mexican pinewood. The side parts of the rockers, bean rockers and rock climbing boards are manufactured with Sveza European birch plywood which meets all European standards.

2. Is the paint used toxic?
We use non-toxic acrylic paint.

3. Is there available stock for shipping or is everything manufactured on demand?
Occasionally we do have some parts in stock, but generally, everything is manufactured on demand. The standard production time is 4 weeks but it can increase up to 8 weeks during Christmas Holidays.

4. Do you provide replacement parts in case one is damaged during the assembly?
Yes, we send replacement parts at no extra cost.

5. How do I track my order?
Shipments to the United States are handled by the company Estafeta, to track your order we recommend you to go to www.estafeta.com with your tracking number. Once the package crosses the border it is handled by another company such as FedEx, LSO or GSO and an international tracking number will be displayed in the tracking screen, under the line "Guía Internacional".
The estimated time of delivery is 8 business days, but this time may vary due to issues beyond our control.

6. Do you customize products?
We can custom the colors of the products in our catalog. We may sometimes accept some customized orders on demand depending on our workload.

7. Do you make wholesale?
No, for the time being, we don`t make wholesale. We can´t offer wholesale since this is an artisan workshop where every piece is handmade and each one goes through a several days process.

8. Where are you located?
The workshop is located in the town of Tepoztlan, Mexico.

Your privacy is of great importance to Wiiwiurka Toys.This means that your data is safe with us and that we always use it with discretion.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, PayPal or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

++How we handle your order
When you place an order with us, we use your personal information to process your order (which you authorized Etsy to provide to me). We share your personal data with our delivery service (Estafeta, FedEx or Mexican Postal Service). Paypal handles all our payments. PayPal receives information about your payment from your bank or credit card company. We never received your bank information.
If we need to contact you about your order, we will send a message through Etsy, only and exclusively in cases where we need an urgent response and after previously contacted you via Etsy and getting no response, we will send an email to the email address in your Etsy profile or Paypal payment.
We will never send newsletters or promo info via email.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.

For purposes of EU data protection law, I, Ana Cecilia Parra Nava, am the data controller of your personal information. If you have any questions or concerns, you may contact me at wiwiurka [!at] gmail.com. Alternately, you may mail me at:
Ana Parra
Carretera a Santo Domingo Ocotitlan 1
Tepoztlan, Morelos
62524




In order to do this, they use your payment details, name and address details, ip address, e-mail address, telephone number and billing address. They do this based on the information you submit and thus with your permission. We will retain your information until your order has been completed and seven years thereafter (that is the legal data retention) in a secure place.