WoofAndCompany

Please contact me prior to purchase if there is anything you are unsure about

Although I know you will love your item(s), if you are unsatisfied, please contact me within 3 days of receiving your package so that we can discuss what is unsatisfactory.
If a refund is agreed upon, depending on the issue, returns exclude shipping costs.

Returns are accepted providing that item(s) have not been used, washed, soiled, or damaged and are returned in the original packaging. From there a refund will be issued.
**Please read details about custom orders below

Please do not return any item PRIOR to contacting me first as return shipping costs will not be covered by shop.

Return shipping costs are paid by the buyer.

**Custom orders are not eligible for refund, as they are specially made for you. Please contact me if there is a problem and I will do my best to remedy the situation.

Again, if you have any questions, please do not hesitate to contact me first, it is much appreciated!

Thank you!

Carmela @ Woof And Company

Payment is made at checkout and major credit cards, PayPal and Etsy gift cards are accepted.

Sales tax is added to all shipments in California, PA, WA.

If another form of payment is necessary, please send me a convo with the request.

All pillows are shipped via USPS, including a tracking number, unless another method is requested.

I do my best to sew ship your order in 3-5 business days after purchase is made. During peak holiday times that can extend to 7-10 business days. Custom orders may take a bit longer. USPS transit/delivery time is estimated at 3-5 business days; per USPS, IN THE U.S.
Once an order ships, transit/delivery time is only an estimate per USPS and I HAVE NO CONTROL OVER THAT....SORRY!

CONTACT ME IF YOU NEED INTERNATIONAL SHIPPING, PRIOR TO ORDERING

***International Shipping: I ship USPS First Class International. Transit/delivery time varies per country. Buyer is responsible for import taxes, customs duties, and/or fees imposed by the destination country.

If you need your order shipped faster, before ordering, please send me a convo to let me know and I will provide you with options and costs for a faster form of shipping.

*Shipping charge includes the cost of shipping + handling (packaging material).

*Please confirm that your shipping address is correct when purchasing. Buyer is responsible for any shipping costs of returned and resent packages that are as a result of an incorrect checkout address. Tracking numbers are included in order confirmation email which is sent when your order is shipped.

** LOST PACKAGES: If tracking reflects package was delivered to address on order (which usually includes time/location) I cannot be responsible for lost packages marked delivered. I do not offer replacements once the item has been marked as delivered.

If you have any additional questions about my shipping policy, please send me a convo.

Thank You!

Woof And Company

I offer custom orders and I can sometimes, but not always, offer same color variations and material. There may be an additional cost for custom orders depending on if there is extra work involved. In the case of special orders it is especially important to check the finalized design that I will send you, as I cannot provide exchanges or returns on custom made items.

***You can leave feedback for your purchase by logging in and clicking on the “Feedback” link in the left hand toolbar in “Your Etsy”.

All feedback is gratefully appreciated.

If you have any problems please contact me before leaving neutral or negative feedback. I always do my best to fix a problem.